Absalutely disgusting!

I went for a half hour hack this morning,I've never been and I've been riding ten year and have 8 horses of my own,but I decided to try this as my cousin was going and she is a beginner,the staff were rude! I got there and was waiting a good 20minutes before I was given a horse to ride,the poor thing had no life in him and was soaked with mud!! There were 4 or 5 horses cramped into one stable and they all looked unhappy,the hack was quiet and whatever the horse did we got in trouble for because we were apparently "winding them up",I don't recommend at all,the owner was rude and stuck up,the stables are Absalutely filthy and there is no excuse for the horses not to be brushed,weither they live out or not they should be cleaned especially in winter! Won't be going back,I've been to many riding schools and this one was awful! Plus all the people putting good reviews are under 13 and have no experience to know any better.