Review Centre www.reviewcentre.com Review

Review Centre www.reviewcentre.com
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Guest's review of Review Centre www.reviewcentre.com

“I left a negative review for Yale as I received bad...”

★☆☆☆☆

written by on 21/07/2014

I left a negative review for Yale as I received bad service. Yale have now twice disabled the review (once in 2011 and once in 2014) citing the need for "verification"., It appears to me that review centre cannot be trusted to provide a fair and unbiased view of companies as negative reviews will be censored (no doubt as will this one!)

Reviewcentre's Comment

Written on: 21/07/2014

I'm sorry you feel this way. If someone contacts us and questions the validity of a review we must take this seriously and act upon it to ensure that only genuine reviews are posted on our site.

If you have already given us proof of purchase in 2011 then you shouldn't be asked for this again, so if this has happened I apologise as this is a mistake. It may well be though that the company is now questionining another aspect of your review - eg saying that some elements are not true, in which case again we are obliged to check out the validity of a review.

I know this can seem like a pain, but if we do not give businesses the right to query reviews then we are not being fair to them as some unscrupulous businesses will go to great lengths to either create false positive reviews of their own brand or even false negative reviews of their competitors - so we have a system in place that aims to protect all parties involved and ultimately ensure that reviews on our site are genuine and true in their statements.

Please feel free to contact us if you have any specific concerns or questions about how we are dealing with your case.

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