UTRUSTWORTHY

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Van Plus - www.van-plus.com
★★☆☆☆
2.0
From 121 reviews
26.0% of users recommend this

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Richards6's review of Van Plus - www.van-plus.com

“UTRUSTWORTHY”

★☆☆☆☆

written by Richards6 on 09/07/2017

I advice all NOT book with this company, they will cheat you on price, time and the service is pathetic, promises made by them are a joke.
I was promised no charge on my credit until job was completed, asked booking agent several times. Within 20 minutes they charged full amount on my credit card and I immediately decided to cancel the booking because their booking agents lied to me. Was advised to contact their support team, no telephone number, only live chat. This is to avoid refunding any money.

Cancelled same day and because they charged my credit card for the full amount without receiving any service (no removals done). I booked two weeks prior to my move and when I cancelled their support team refused to refund the money, the whole amount. I tried several time but with no luck lost my money.

Strong advice to all, please avoid this fraudulent money grabbing removal company. Zero rating for everything.

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Ladymead's Comment

Written on: 13/07/2017

I wish I had read this before, they are doing the same to me, I have notified the Trading Standards and was told they are in breach of consumer protection regulations for misleading information, I am persisting as I was advised to, I also asked for their address and a copy of their complaints procedure but none was forthcoming, they shouldn't be allowed to trade, I would advise you to go to Trading Standards and put your case as I have done

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Carlacb's Comment

Written on: 21/07/2017

Same thing happened to me & I booked 5 weeks in advance. I put in a dispute claim with my bank as Van Plus weren't interested in refunding me. I also approached consumer services & requested that they put this forward to Trading Standards. I was looking on another review site & someone mentioned they had a friend at watchdog & mentioned it to him. I hope they look into this as they shouldn't be allowed to trade. It's theft at the end of the day.

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