Simpsons Removals & Storage Ltd Reviews - www.simpsons-uk.com

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Latest Reviews

★☆☆☆☆

“Disaster move from UK to Denmark”

Written on: 28/08/2017 by sorenlp (1 review written)

I will strongly recommend not to use the service of Simpson Removals. My household was treated with not respect or regard to avoid damages when moving it from the UK to Copenhagen in July 2017. The pre-move service was professional and reassuring, but the execution was absolutely rouge. I have made a number of international moved over the years but this one was by far the worst. Avoid Simpson removals at all costs. Best regards Soren… Read Full Review

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★☆☆☆☆

“DO NOT USE SIMPSONS EVER!!!”

Written on: 21/08/2017 by irablink (1 review written)

Simpson were hired to move our house from London to Hamburg back in November 2016. Everything went smooth with the quote and pick up of the furniture and boxes ( Our BOCONCEPT table was damaged during the move) but we didn't have a full insurance so we didnt get any money for this. But this is nothing compare to the fact that they stole our money!!!! We paid by mistake 2 times to them and Since DEC 2016 we are asking them to pay back the double amount and it is now AUGUST 2017 - 7 month later… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 25/05/2017 by nikkib87 (1 review written)

DO NOT USE!!!! The worse company ive ever used to move to Australia. They said they could have my goods shipped and cleared and with me by 8-10weeks latest.....16 weeks later my goods arrived after me having to call, email, message from Australia to the UK. I BASICALLY DID THEIR JOB FOR THEM! The company- conroy removals was the carry on haulier who Simpson's used, they were very helpful within them selves  Eventually when my goods arrived- after having to go out and buy a new sofa and bed so… Read Full Review

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★☆☆☆☆

“you could wait forever”

Written on: 02/05/2017 by EastonHayes219 (1 review written)

What a bad experience, quotation was not correct and I have been to pay more, but it can happen.We suppose to get our goods within 12 weeks, but after we chased them for several weeks trying to have an update we discovered that they were waiting to consolidate the container.TIME FOR IT? 9 weeks ...if we are lucky we will receive our items in 16 weeks. Very bad communication and not a clear explanation about the waiting for consolidate a container and it could take forever … Read Full Review

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★☆☆☆☆

“Simpsons LIE! ”

Written on: 10/04/2017 by CS2017 (1 review written)

Not pleased with the lies they told to get our business. We were told by their representative that there was a maximum wait time, but now they are claiming that we could essentially be waiting forever for our stuff as there is no "maximum wait time" Who would sign onto that?! Who is willing to wait an unknown amount of time for all of their belongings?! They also made false representation that they ship to the US "all the time" but now again, we are coming to discover that was another lie. Not… Read Full Review

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★★★★★

“Excellent service from start to finish. ”

Written on: 17/02/2017 by 154Martinez (1 review written)

We have just received our goods in Perth Australia that the Simpson crew packed and shipped for us. I've got to say from the very first call to their office they were professional and understanding as we had some very expensive art work. The quote I got from them did go up but I've go to admit I did take more stuff and I was expecting to pay more as they did tell me "you pay for what you take". In short they were excellent and I would recommend to anyone… Read Full Review

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★★★★★

“Great Job Guys Thank You”

Written on: 09/02/2017 by DRP2017 (1 review written)

I move from UK to India. Great service from start to finish. Goods picked up by a great set of lads, worked hard and quickly. Very good packing service. Thank you to M Oughera for his assistance in my move. Very informative. Good job. … Read Full Review

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★☆☆☆☆

“DO NOT USE SIMPSONS REMOVALS”

Written on: 14/01/2017 by VincentSoto (1 review written)

DO NOT USE! Our mentions of the importance of pick-up and delivery dates were disregarded. Pick-up had to be delayed, due to late packaging materials. Delivery was DELAYED by a whole MONTH! No effort was made to compensate for us being without our stuff for a whole month. We were treated rudely from the head office, no efforts to appease us were made. On arrival we received broken goods and unsurprisingly - no compensation. For that price and if your stuff and dates are important to you - use… Read Full Review

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★☆☆☆☆

“FROM DAY ONE THEY CAUSED US NOTHING BUT STRESS!”

Written on: 10/01/2017 by CatherineCranko (1 review written)

After our experience with Simpsons our advice would be NOT TO USE THEM. Their service was shocking, their attitude arrogant and they were only interested in covering their own backs when we complained. BEWARE OF THEIR QUOTES:- if it works in their favour they will overestimate your load and not refund you which was the situation in our case. Some of our furniture was damaged as the packers refused to pack properly and our books were also damaged due to such poor quality of boxes and incorrect… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 22/11/2016 by simonjrob (1 review written)

The initial contact with Simpons was quite impressive. A good surveyor and prompt response from the office. They seemed to be very professional. However on moving day they sent one packer (a casual worker) who said 'they didn't realise it was a full-pack at the office.' They managed to get some more people in later in the day but they were running so far behind that we had to leave some things behind. Fortunately our son and his family were moving into the house a few weeks later so there was… Read Full Review

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★☆☆☆☆

“This company did £750 damages to my items, don't use...”

Written on: 22/05/2016

This company is a disgrace, it took them 6 weeks to deliver, when they arrived their was no cover on the items, items were wet, items that had been wrapped in manufactures material were knocked and scratched, items were broken and scrapped, one item was missing, from start to finished I would not recommend them, if you are thinking of moving abroad don't use their removal get someone in the area that you are going to live it will be cheaper and it will arrive on time, there is always someone… Read Full Review

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★☆☆☆☆

“First Simpson removals promise you to make a delivery...”

Written on: 01/04/2016 by jescommune (1 review written)

First Simpson removals promise you to make a delivery by a given day, but this is a lie, they just want your money, they want you to place an order with them by any means. Second, they make you wait for several hours to collect your goods. Third, they invoice you for a door to door delivery, but when you have already settled on a place they refuse to make a delivery under the pretext that the way to your door is not acceptable for their 19m long and 4m high vehicle, access for which is anyway… Read Full Review

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★☆☆☆☆

“Appalling and unprofessional”

Written on: 27/11/2015

Packers came and moaned about having to dismantle a brand new cot and kingsize bed which we had requested as part of our order. Phoned Simpsons on the day to check that there had not been a misunderstanding. There had not been, packers just did not want to do the work. Was then charged nearly double the initial estimate which we paid in good faith. Upon arrival in Itay the delivery guys turned the cot round to face the wall. When we turned the cot round we noticed splintering to one of the… Read Full Review

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★☆☆☆☆

“Worst Movers ever!!!”

Written on: 21/10/2015 by psTemple252 (1 review written)

Simpsons have been utterly rude with their communication during the move and broke a leg off our designer tv media stand to which the movers response was 'ah well, you can use it without if you remove the other leg!!!' No compensation was given having asked them and they totally denied it. Coupled with that the administrators were slow and very rude over the phone sticking to their by the book answers to everything with no ounce of lateral thinking to address issues. They kept harassing us… Read Full Review

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★☆☆☆☆

“Do not use Simpson”

Written on: 04/06/2015 by tmatheny (1 review written)

It started off bad when they took a 4 inch chunk out of a wall when removing my furniture. They tried to hide the damage and pretend it never happened. After waiting two weeks longer than the maximum time of their estimate, my delivery finally arrived. I had multiple items missing and damaged, and Simpson accepted zero responsibility for anything. I even sent them pictures of the damage they caused, and they used jargon and circular logic to try and explain why it wasn't their fault. They are… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 13/05/2015 by mePatterson309 (1 review written)

I used Simpsons to move from uk to Ireland. The packers had wrapped my Waterford crystal glasses in paper and several were broken. Insurance did not cover as the glasses were not itemised. Majority of goods went straight into storage and a year later I discover that several boxes missing. I had asked removal men to tick off each box going in to storage. Seems Getting boat back to uk was their priority , I would not recommend using this company. I only wish I had spent more time reading revews… Read Full Review

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★☆☆☆☆

“Unprofessional, Rude”

Written on: 04/04/2015 by QuintinEvans207 (1 review written)

We have had the worst experience of our life moving from UK to north Africa. The staff are not helpful, and unprofessional. They are extremely good at getting their money well ahead of time. They have used the terms and conditions to request for additional money on top of the agreed quote. They have failed to update us on the status of the shipment. They have also failed to pay the agents that they appointed in the moving country on time which meant that our furniture was held off for several… Read Full Review

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★☆☆☆☆

“Botched move to South Africa”

Written on: 07/03/2015 by Nomadnic (1 review written)

Do not entrust your precious possessions with these people. The ultimate complaint - that we had items stolen- was preceded by and followed up with multiple errors and mistakes, and awful communication. I am not often moved to leave feedback but the failures by this company have been multiple and their attitude poor. I looked at a lot of reviews before deciding on Simpsons for my move to South Africa, as they seemed to have a good reputation and were a little cheaper than those with similar… Read Full Review

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★☆☆☆☆

“EXTRA BILL AFTER REMOVAL”

Written on: 06/08/2014

Simpsons sent me an extra bill of plus 25% after they had removed my furniture. They claim that the volume is bigger than their estimation. However it was a Simpsons' employee who made the volume estimation personally in a visit to my home. Simpsons give low quotes so clients choose them and then charge an extra bill, quite big by the way, when it is too late for the client to consider other removal companies. A shame. Be careful. Do not trust their quotes… Read Full Review

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★★★★★

“Great service provided”

Written on: 08/06/2014 by KPryce (1 review written)

I was very happy with the whole process. Staff were friendly and helpful and I was kept well informed on the status of my shipment throughout. The shipment did arrive a week late, but this wasn't a problem as I was informed 2 weeks prior to this. The overall transit time was just over two months. If I need to move again, they are definitely my first choice. … Read Full Review

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