Simpsons Removals & Storage Ltd Reviews - www.simpsons-uk.com

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★★★☆☆
3.2 / 5
11
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Latest Reviews

★☆☆☆☆

“Do not use Simpson”

Written on: 04/06/2015 by tmatheny (1 review written)

It started off bad when they took a 4 inch chunk out of a wall when removing my furniture. They tried to hide the damage and pretend it never happened. After waiting two weeks longer than the maximum time of their estimate, my delivery finally arrived. I had multiple items missing and damaged, and Simpson accepted zero responsibility for anything. I even sent them pictures of the damage they caused, and they used jargon and circular logic to try and explain why it wasn't their fault. They are… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 13/05/2015 by mePatterson309 (1 review written)

I used Simpsons to move from uk to Ireland. The packers had wrapped my Waterford crystal glasses in paper and several were broken. Insurance did not cover as the glasses were not itemised. Majority of goods went straight into storage and a year later I discover that several boxes missing. I had asked removal men to tick off each box going in to storage. Seems Getting boat back to uk was their priority , I would not recommend using this company. I only wish I had spent more time reading revews… Read Full Review

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★☆☆☆☆

“Unprofessional, Rude”

Written on: 04/04/2015 by QuintinEvans207 (1 review written)

We have had the worst experience of our life moving from UK to north Africa. The staff are not helpful, and unprofessional. They are extremely good at getting their money well ahead of time. They have used the terms and conditions to request for additional money on top of the agreed quote. They have failed to update us on the status of the shipment. They have also failed to pay the agents that they appointed in the moving country on time which meant that our furniture was held off for several… Read Full Review

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★☆☆☆☆

“Botched move to South Africa”

Written on: 07/03/2015 by Nomadnic (1 review written)

Do not entrust your precious possessions with these people. The ultimate complaint - that we had items stolen- was preceded by and followed up with multiple errors and mistakes, and awful communication. I am not often moved to leave feedback but the failures by this company have been multiple and their attitude poor. I looked at a lot of reviews before deciding on Simpsons for my move to South Africa, as they seemed to have a good reputation and were a little cheaper than those with similar… Read Full Review

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★☆☆☆☆

“EXTRA BILL AFTER REMOVAL”

Written on: 06/08/2014

Simpsons sent me an extra bill of plus 25% after they had removed my furniture. They claim that the volume is bigger than their estimation. However it was a Simpsons' employee who made the volume estimation personally in a visit to my home. Simpsons give low quotes so clients choose them and then charge an extra bill, quite big by the way, when it is too late for the client to consider other removal companies. A shame. Be careful. Do not trust their quotes… Read Full Review

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★★★★★

“Great service provided”

Written on: 08/06/2014 by KPryce (1 review written)

I was very happy with the whole process. Staff were friendly and helpful and I was kept well informed on the status of my shipment throughout. The shipment did arrive a week late, but this wasn't a problem as I was informed 2 weeks prior to this. The overall transit time was just over two months. If I need to move again, they are definitely my first choice. … Read Full Review

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★★★★★

“Relocating to Canada”

Written on: 23/03/2013

Before moving to Canada with my family I checked out a few International removal companies and decided on Simpsons. I took the time like most to read a few reviews about the company and it appeared as though there were some bad experiences about Simpsons, there were also plenty regarding other companies. I noticed that many of the complaints were about delayed transit times or ETAs so now I was forewarned. I made contact with the sales guy who wasted no time in providing me with a two quotes… Read Full Review

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★★★★★

“BEST REMOVAL TO AUSTRALIA.”

Written on: 21/03/2013

We moved to Perth and took half a 20 foot container, the Simpsons saleman come out to our house and we showed him what we wanted to move, we was sent an email quote within two days of them coming out to us. We got other quote and some were cheaper than Simpsons but we had a good feeling about them, when the time came to book the moving day they were very helpful and gave us lots of great information on how to complete the forms. The big day can and the three staff done a great job of packing… Read Full Review

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★★★★★

“SIMPSONS REMOVAL WERE GREAT.”

Written on: 12/03/2013 by Lisacostello (1 review written)

We have a very large removal over two day and all the staff at Simpsons Removal And Storage was great, from start to finish the office and the crew could not do anything more to make our removal any better. The only part of the removal I would change would be the packing service they offered us (I should have taken it) packing over 100 boxes is not easy, A big thank you to them all. I would recomend them to all my friends and mums at the school, there were not the cheapest but you only get what… Read Full Review

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★★★★★

“All in a days work”

Written on: 03/01/2013 by Freeborn (1 review written)

From the first contact to the the final box being delivered and unpacked, everything went fantastically well. The surveyor, the office staff, the moving team - everyone worked so hard to make sure it all went without a hitch. Have no hesitation recommending Simpsons to one and all… Read Full Review

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★★★★★

“With compliments”

Written on: 13/09/2012

I just wanted to compliment you on your absolutely outstanding service. You were exceptionally accommodating and importantly very quick in reply to our requests and queries. My wife only had good things to say today about the professional manner in which your team completed the initial stage of the process. I am not sure who your manager/superior is but it would be appreciated if you could forward this message onto him/her as it is service like this which determines the success of a business… Read Full Review

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