Appalling & unprofessional

Click here if this is your business
★★☆☆☆
2.0
24.0% of users recommend this

Guest's review of Simpsons Removals and Storage Ltd - www.simpsons-uk.com

“Appalling and unprofessional”

★☆☆☆☆

written by on 27/11/2015

Packers came and moaned about having to dismantle a brand new cot and kingsize bed which we had requested as part of our order. Phoned Simpsons on the day to check that there had not been a misunderstanding. There had not been, packers just did not want to do the work. Was then charged nearly double the initial estimate which we paid in good faith. Upon arrival in Itay the delivery guys turned the cot round to face the wall. When we turned the cot round we noticed splintering to one of the vertical slats and dents and marks to the base of the cot. Have sent photos and completed forms but Simpsons ignored contact until today. Spent close to £2000 for the removal service and appalled that we are being challenged on our request for the cost of purchasing a new cot (£295) to be covered. It cannot be repaired since Asda don't sell the vertical slats separately and don't see why we should have to put up with the dents and marks when it was in immaculate condition prior to transit. Do not use, stay well clear!

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0