Written on: 19/07/2013 by gavinreeder (1 review written)
Horrendous experience, aggressive and rude!
We booked them for our move in good faith. As expected they were very polite and professional when dealing with us before the move. That all changed on the day of the move as one of the removal men damaged one of our valuable paining (put a hole in it). We were very upset and called to notify their office. We were told the manager was out but would call us back. After several hours there was no call back and when I called again I asked for the managers mobile, I was told the manager does not have a mobile phone! After I said that I cant believe a company manager doesn't have a mobile phone, the person I spoke to became very aggressive and threatened to pull the men off the job knowing this would leave us in an impossible position.
Later in the day a replacement removal man turned up and he quickly got involved in an argument with another of the removal men. This escalated into a stand up row which lasted around 45 minutes as they fronted up to each other and all but came to blows, on the street, in front of our neighbours. I personally had to step between then several times to stop then from fighting. I complained about this afterwards and was offered £70 off my bill.
We were then presented with an invoice that was £500 more than their original quote which we had to pay (because it was a bigger job than they anticipated).
We have also had no compensation for our damaged painting or had it repaired. We were forced to pay the £150 excess of Handy Moves insurance policy (JOKE) and they refused to give us the details of who they'd use to repair it. Just that they pick it up and give it back at an unspecified time. They were completely unwilling to use the qualified art repair specialist we found (we hadn't even given them a quote) and they were aggressive when we explained we were not happy with their suggestion of not knowing who would be undertaking the repair work. We were simply told that it would be the only option we'd be offered and if we didn't like it, we could stick it where the sun don't shine!
This situation still hasn't been resolved and we'll are taking legal advise.
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