GB Liners Reviews - www.gbliners.com

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★★★★★
4.9 / 5
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Latest Reviews

★★★★☆

“PERFECT FOR REMOVALS”

Written on: 26/11/2014 by tovass09 (1 review written)

My Partner and I moved from a village near Ludlow to Solihull West Midlands on 4th November. The office staff were very helpful and the paperwork that came out easy to follow. They checked with us a few days before the actual move to make sure we were happy with everything. The two men who came were there 10 minutes before expected and then went thro each room with us and into the garage and the garden to confirm all that was to be removed. They were very quiet and efficient and put… Read Full Review

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★★★★★

“Friendly, helpful service.”

Written on: 25/11/2014 by Sandybeech (1 review written)

Decided to move from Bristol to Saundersfoot in Wales and wanted to take a lifetime of junk with me as well as a greenhouse and many garden pots. I was extremely pleased with GB Liners from the moment the assessor came to quote for the move to the last box being carried into the new house. The quote I was given was a lot more reasonable than I had expected based on the need for two lorries to take all my stuff, and when my move stalled and the moving date change at the last minute, GB Liners… Read Full Review

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★★★★★

“Quick and Streess Free”

Written on: 20/11/2014 by Rodrigo381 (1 review written)

The guys turned up on time and within a very short period of time the van was loaded and we were on our way to my new house. Van was unloaded in record time and the house and the garage filled up very quickly with all my belongings. So zero stress and no damages, perfect move. thanks GB Liners… Read Full Review

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★★★★★

“Professional service, stress free move”

Written on: 18/11/2014 by CullenKilgore184 (1 review written)

I cant thank GB Liners enough for making our house move stress free in November 2014. They turned up on time and the team and were courteous and took great care of all our possessions, working quietly and calmly. It was tipping down with rain on the day of our move and they were so careful not to tread any dirt onto the carpets. No breakages and they checked we were happy that all items were in the right rooms and big pieces of furniture moved into its final position before they left. I… Read Full Review

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★★★★★

“Fully Packed Removal Manchester”

Written on: 18/11/2014 by RileyPerry491 (1 review written)

Recent house move in Manchester, Used GB Liners for fully packed removal. GB Liners arrived the day before and had 95% of the items packed in their own boxes securely and well wrapped with a crew of 3. Crew of 2x then arrived on moving day 8am and were fully loaded by 12pm, into new house by 5pm, no breakages and no damages! Would use again and recommend to anyone (the Manchester branch at least!) Also well priced against mainstream competition, would strongly recommend the packing service… Read Full Review

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★☆☆☆☆

“Worst move ever!”

Written on: 25/07/2014 by ShockedCustomer (1 review written)

GB Liners' slogan is 'best move ever' but our experience recently (June 2014 using GB Liners' Bristol Office) was quite the opposite! Particular low points have been, lots of property damage and instances of rude, unprofessional staff. Whilst the move should have been straightforward, being from one end of our village to the other, over the two day period GB Liners managed to: 1. Damage my husband's motorbike pannier, 2. Break a toilet seat, 3. Break a dustpan, 4. Fail to wrap or protect… Read Full Review

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Robertbartup's Response to ShockedCustomer's Review

Written on: 18/08/2014

I'm sorry that she is a dis-satisfied customer. My Area manager called to see her at her insistence at 5.30pm on the day before he went on holiday as she was unable to await his return from a weeks holiday. He tells me that before he had said "hello" she told him that she had downloaded our Annual accounts and that if she didnt get the answers she wanted from him she would be taking the matter to the Board. As you may guess there are 2 sides to the story and ours is significantly different to hers.

I'm sure that people looking at this will balance the other positive reports both here and on Referenceline and conclude that we do live up to our promises.

Kind Regards
R Bartup
Managing Director
GB Liners Ltd

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Annaliisa.walden's reply to Robertbartup's Comment

Written on: 20/08/2014

Mr Bartup,

I am most surprised by your upload. Happy to upload your company's letters of apology and various letters and admissions of failings in terms of broken promises; both in handwriting and in more formal terms from your area manager.

Very disappointed that on the one hand and 'behind the scenes' you choose to apologise in full and pay for damage, but I now see you have gone 'public' with a very different tale!

There was no insistence of a meeting, your area manager proposed the date, being his last day before annual leave and both my husband and I thanked him for these efforts.

As for the apparent lack of 'hello' this is also complete nonsense, to the contrary we were courteous in inviting your operative into our home and extended the usual hospitalities of offering cups of tea etc before asking how best to proceed.

The reference to company reports was to get your details and that of the board of directors in case we failed to make progress with your area manager, the Bristol Office customer care contact having indicated that it made no difference to them where we sent our initial letter of feedback and our therefore attempting to locate details on others who might 'care'.

Can I suggest that you first contact your customer to discuss, before attempting to post unfounded and incorrect statements publicly? This would seem to be common sense and show basic courtesy. I have not heard from you until seeing this post!

Sorry to say that your attempts at 'mud slinging' towards the customer rather undermine your area manager's efforts to diffuse the situation, following in particular full admissions of failings in writing from your company and written apologies. We can upload these if you wish for all to read and they are lengthy (dealing with the issues in my original post) but we were rather hoping to move on from this whole unfortunate experience.

If you do wish to have the full facts I have a file of papers on this by now but can I ask that in the first instance you contact your area manager for GB Liners' detailed letters of apologies and emails addressing points of concern raised as these set out your company's position and directly contradict your recent post.

Yours sincerely

Baffled Customer (with whom you have reached an 'amicable' out of court settlement agreement but with whom you seem to be attempting to add insult to injury)

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★★★★★

“Move from Inverurie to Conon Bridge via storage facility”

Written on: 19/11/2013 by Shandh2 (1 review written)

We moved from a 4 bed house in Inverurie on a rainy day in May, all our possessions going into storage for 10 weeks before the move up to Conon Bridge. The initial visit to view the job and prepare the costings was very professional, and we were well informed of the full service and everything that would happen. We were given timings of when the removal van would arrive and they were on time. 2 men did the removal...we had packed most items ourselves in strong, new boxes provided by GB Liners… Read Full Review

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★★★★★

“Completely reliable and professional service”

Written on: 19/11/2013 by JennyWalters (1 review written)

I've used GB Liners three times, twice needing boxes and furniture to be stored for a while. All the crews have been efficient, hardworking and very helpful and friendly. There have been no breakages or missing items and everything's been done in a thoroughly professional manner. The admin staff have also been very helpful, easy to contact and prompt in replying to queries… Read Full Review

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★★★★★

“Professionalism and Reliability”

Written on: 18/11/2013 by Mhorvu (1 review written)

GB Liners certainly delivered on their promise of providing an excellent service. Maybe not the cheapest of the quotes received, they were certainly not the dearest. The staff involved were caring, competent, took an interest in their work, or certainly appeared to do do, and albeit we did our own packing they still had a lot to do. No breakages - so well done. Removal days are stressful but on moving out and moving in at the new destination there was no attempt to rush us. A lot of cartons… Read Full Review

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★★★★★

“Couldn't have asked for more”

Written on: 19/10/2013

From first to last, a thoroughly professional and caring company. My move was a hard one for me, out of the family home, and a complicated one for GB Liners with five different destinations. From my first tentative phone call to watching 2 huge removal vans disappearing down the road, I felt I was in excellent hands. The removal men themselves were cheerful, efficient and quiet. I can thoroughly recommend this company… Read Full Review

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★★★★★

“Couldn't have done better.”

Written on: 17/10/2013

GBLiners didn't give the lowest quote but,from the outset, their professional attitude impressed us and we had no cause to regret using them. Their staff were prompt,careful, efficient and, particularly, cheerful. The whole move went smoothly,quickly and timed to the minute. We would have no hesitation in recommending them to others - in fact we have already done so… Read Full Review

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★★★★★

“superb service!”

Written on: 15/10/2013

McCormicks (GB liners)in Aberdeen have been absolutely superb. Right on time, very efficient, very diligent and very good-humoured - and we have 'lots of stuff', yet everything was moved safely and securely without so much as a chip. Their packing is a work of art and they were amazing at fitting everything in to the containers. We were in store for several weeks but they managed to have the same team moving us in as out which made a big difference to us as they seemed to 'know' our goods. I… Read Full Review

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★★★★☆

“Courteous, helpful and efficient.”

Written on: 12/10/2013

The Moving Consultant was experienced and courteous. At short notice they were able to transfer our possessions to storage. The removal from our home and the later removal from storage to the new home were well managed and professionally executed. We were reassured by the skill and professionalism of all the staff involved. Packing of small delicate items was done with care and precision. The staff were good humoured and helpful even when locating large heavy items in particular locations in… Read Full Review

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★★★★★

“GB LinerstTake the stress out of moving!”

Written on: 10/10/2013

From start to finish GB Liners made our move stress free! The staff we dealt with were a credit to the company! The house was packed up in no time at all and unloaded even quicker! We had no complaints staff very friendly put you at ease & even made my little boys day by letting in the lorry!!! We got few quotes but by far GB Liners were the best & by a mile the most friendly!… Read Full Review

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★★★★★

“Everything you need.”

Written on: 03/10/2013 by RichardDey (1 review written)

You couldn't ask for more - The guys did a great job and everything went smoothly… Read Full Review

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★★★★★

“Taking Stress out of a Stressful Time”

Written on: 28/09/2013 by GavMcB (1 review written)

What can i say but good thing about our experience of GB Liners in Aberdeen, Scotland. The team of three gentlemen worked like trojans for two days, loading us up on day one and then unloading on day two. Nothing was too much trouble and they were very helpful in all aspects of the move. Not that i'm looking to move again for a while but i know where my first phone call will be the next time… Read Full Review

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★★★★★

“Friends and Helpers”

Written on: 23/09/2013 by lbattison (1 review written)

Have recently moved for the second time with GB Liners. Cannot praise highly enough! Not an easy house to move into but never a word of complaint. The blokes were a delight, efficient,courteous and incredibly helpful. Outstanding service, thanks!… Read Full Review

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★★★★★

“Look no further”

Written on: 22/09/2013

GB Liners have moved us on two occasions,circumstances necessitated our using another firm to move from Scotland to our current address in The South,A Big Mistake! GB Liners are the perfect example of how good it can be.........don't make the same mistake as us,GB Liners Every Time… Read Full Review

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★★★★★

“Two moves with GB Liners in 6 Months”

Written on: 19/09/2013

Have moved house twice this year with G B Liners. Both times all went to plan, very efficient, organised and helpful… Read Full Review

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★★★★★

“Great service and team”

Written on: 15/09/2013

GB Liners were great with our move. From the guy who turned up to assess our house (he was super helpful and efficient, but also humoured my 3 year old daughter too) to the packers who were great the whole experience was first class. The packers were incredibly efficient and packed everything so well. They were also friendly and helpful. We have just moved into rented accommodation and will be moving next year into our final destination - and we will definitely use GB Liners. You can't get much… Read Full Review

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