GB Liners Reviews - www.gbliners.com

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★★★★★
4.7 / 5
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Latest Reviews

★☆☆☆☆

“Appalling Service June 2017 ”

Written on: 31/07/2017 by Heather7271 (1 review written)

Absolutely appalled by the service from GB Liners (removal) Brighton today. We were told very casually by email that our booking had been cancelled even though we had signed an agreement form and sent it in on 3rd July. We are moving in three weeks time. No calls, no apology. After speaking with the manager, it's clear that we have been sidelined for financial reasons to make way for more profitable bookings. Great service GB Liners, your attitude is quite frankly a disgrace… Read Full Review

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Rbartup's Response to Heather7271's Review

Written on: 07/08/2017

I'm sorry that this person has cause to complain, and I agree we did not handle this matter impeccably which is our goal.
We quoted for the move to be done with us choosing the dates in a time range chosen by the customer. The customer then asked us to save a date, subject to confirmation, which she chose. We should have said "that's not the deal" but there should have been a clear understanding about whether we were saving the dates or we weren't. There was no such clarity and that's our fault. 3 weeks after we we were asked to save a provisional date (and more than 3 weeks before the moving date) we asked what was happening and was told the client still could not confirm the date. At that point a dispute arose about whether we had the date saved or not and really the discussion should have been about whether we could continue to hold a provisional booking when other customers could go firm on that same date. 24 hours after the dispute blew up we did offer the client dates, but she said she would prefer to use another mover now. On balance our fault, but the clients inability to confirm the date made things less straightforward.

R Bartup Managing Director

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★★★★★

“Excellent Experience !”

Written on: 12/07/2017

GB Liners is a Removal company that means business in the best possible way and they take great care to go into every aspect of their work with great care, work very quickly and quietly, and with a good deal of humour. I liked the way they dealt with my requirements and moved my possessions, firstly into store and then about 150 miles to my new home; no trouble, no problems and no mistakes. I shall certainly recommend this Company to anyone, and the price for their work was completely fair, and… Read Full Review

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★★★★★

“Proffesional, Polite and Very Hard Working”

Written on: 11/07/2017

Our move was actually over a very short distance and on 19th June (a VERY hot day). The team were very polite and despite the heat and little respite between loading and unloading just got on with the work but were also very careful. It probably sounds a bit trite but I could not have asked for more. Excellent from start to finish. I must also praise the office staff who worked well with our shifting schedule… Read Full Review

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★★★★★

“First class service”

Written on: 23/06/2017 by Mgxjones (1 review written)

We moved from a house spread over 5 floors and wanted to leave some of our furniture behind. While this was potentially tricky nothing was left behind that we wanted to take and nothing was taken that we wanted to leave. Nothing was damaged and everything ended up where we wanted. The crew were quietly efficient, nothing was too much trouble and everybody was polite and cheerful. I wouldn't use anybody else if I moved again… Read Full Review

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★★★★★

“Moving house? Use GB Liners!”

Written on: 14/06/2017 by US416 (1 review written)

Moved house from Aberdeenshire to Cheshire. Crew collected boxes and helped pack and wrap all delicate items on per arranged time/day from Aberdeenshire. Second crew then delivered everything on pre-arranged time/day to Cheshire. All boxes and furniture placed exactly where we needed it. Exceptional professionalism and friendliness from all crew involved. Nothing was too much trouble! There were no negative aspects at any time. Special thanks to the two guys I dealt with in Aberdeen for all… Read Full Review

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★★★★☆

“Reliable and efficient”

Written on: 11/06/2017

GB Liners packed and removed my belongings to storage for two years then returned them to my home in excellent condition and with the minimum of fuss. Throughout the whole process they were reliable efficient and easy to deal with. The service feltfriendly and personal. I would be happy to recommend them… Read Full Review

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★★★★★

“Would use again”

Written on: 04/06/2017

From start to finish, GB Liners were consistently professional, friendly and very helpful. The three removal men on the day, despite one or two hitches in the proceedings (not their fault), were supportive and encouraging when the going got tough. They were a great team. I would definitely use this company for any future move. They are safe hands… Read Full Review

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★★★★★

“Highly professional from start to finish”

Written on: 01/06/2017 by OLMGFitness (1 review written)

Recently myself and my wife moved only around 3.5 miles but to a bigger house. We had a few unusual items from your typical move, such as 500kg of weights (I powerlift) and a retired racing motorcycle and so decided to use a moving company. After several quotes from different moving companies, I was most impressed with the representive from GB Liners and so wanted to use them. Our move was on a Monday and so we were advised the prepacking of non essentials would start on Friday. Around 5… Read Full Review

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★★★★★

“Above and beyond”

Written on: 10/05/2017 by ChandlerMcGarry409 (1 review written)

The whole process of moving was made simple. Appropriate boxes and wrapping were delivered at a good time for me, as I was doing my own packing. On the day, 3 very professional and hard working men arrived and I was impressed how fast and carefully they moved the boxes and furniture. As arranged, some furniture was dismantled and later reassembled. Nothing was too much trouble. At the new house they protected the carpet and stacked the belongings in the allocated rooms. Before leaving they… Read Full Review

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★★★★★

“Great service”

Written on: 04/05/2017 by Breconmover (1 review written)

This was the second time I have used this company and I must say that the made the whole process hassle free on both occasions. I would thoroughly recommend them… Read Full Review

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★★★★★

“removals made easy”

Written on: 28/04/2017 by LASTOFTHELINE (1 review written)

Very efficient. Pleasant to deal with, nothing was too much trouble. I feel that I received very good value for money… Read Full Review

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★☆☆☆☆

“Atrocious, rude, stinking attitude”

Written on: 18/04/2017 by Ralpha407 (1 review written)

Monday 3rd April, had to take my son to an emergency Dr’s appointment. I parked close to a car that was ready to leave a roadside space. A GB Liners man came to my car, tapped the window and told me I had to move as his lorry was coming down the road and needed access into a driveway near where I was parked. I explained that I was about to park once the lady had move, that I would literally be 2 minutes, he just said ‘WELL YOU CAN’T, SO MOVE..! I explained that she was literally pulling… Read Full Review

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★★★★★

“A very professional service”

Written on: 06/04/2017 by walsh581 (1 review written)

From the start of the process to the finish, we have nothing but praise for GB Liners. As is well known, moving home is a stressful enough time however the actual experience went without a hitch. The pre visit and survey went very well and we were supplied with our packing materials well in advance of the move. Liaison with the Hereford office was very easy and it is clear that the set up is very well run, professional and customer focussed. Moving day itself was seamless - the removal van… Read Full Review

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★★★★★

“Two moves within six months”

Written on: 14/03/2017 by STWilliams (1 review written)

The first move in August, from Sussex to Somerset, involved two days of packing by GB Liners and a tight timetable at a busy time of year. The second move in February, from Somerset to Dorset, involved just the logistics of the removal. Overall it was a good experience from our point of view, because of the respect that was shown for the job in hand and the way that GB Liners went about it. Above all was the professionalism shown at every stage of the process, which made for an excellent… Read Full Review

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★★★★★

“Would use again”

Written on: 11/03/2017 by Talone257 (1 review written)

From start to finish gb liners were amazing from giving the quote to the actual moving day. We had the best team moving us and they were very efficient on both days. Couldn't have asked for better. Easy to contact and the whole process can be done via email. Their packing stuff is of high quality and everything was covered with blankets or protective bags to keep it all safe. Gb liners gave us the best quote and were local so it was ideal for us. All the staff were helpful and could answer all… Read Full Review

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★★★★★

“The best in the business”

Written on: 01/03/2017

Both the move to store and out of store were carried out with extreme care of our furniture. Both teams were very polite, cheerful and helpful. I have used GB Liners before and would use them again if the need arose. In my opinion they are the best, and I have moved a few times in the past… Read Full Review

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★★★★★

“A great experience”

Written on: 24/02/2017 by 318Mason (1 review written)

A simple meeting with one of the managers and our decision was made. This was followed up with a call from a lovely lady called Lynn who confirmed our booking and kept in touch until the day before the team arrived. We had chosen a 2 day move, packing on the Friday and moving into our new home on the Monday. A team of 5 arrived bright and early, introduced themselves and explained exactly what would happen. They took great care with all of our possessions and soon everything was packed onto the… Read Full Review

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★☆☆☆☆

“WORST REMOVAL COMPANY I HAVE EVER USED WHEN MOVING ”

Written on: 07/02/2017 by MrWright6197 (1 review written)

No respect for our property. They rushed the removal, not wrapping expensive oak furniture properly, so the bases got chipped etc. Had plastic containers with a handle each side. Instead of carrying them properly, they just carried them by one hand, so all of our fragile possesions tipped up inside. Items that went onto the lorrys mysteriously dissapeared! They rushed off, we didn't even get chance to check the lorries were empty. Arriving at the new house they wore no coverings for there dirty… Read Full Review

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Rbartup's Response to MrWright6197's Review

Written on: 15/02/2017

This is rather strange. We've had no direct feedback as far as I'm aware, but we did move someone by that name in 2014 and we think the feedback relates to that move. In the case of that move we went to see the customer, viewed the very minimal damage he complained of and made a cash settlement in compensation. A month or so later we were contacted to say he could not find a pressure washer. We checked with the crew, checked the warehouses and could throw no light on the matter. We reported that to him, told him that it was too late to claim (the contract allows 7 days although customers can extend to 28 days for an extra fee) and were told he would sue us, that he would involve all national newspapers, consumer programmes and his insurers. Up until this we've heard no more.
We are clearly sorry if any customer finds our service below par but we are surprised that he rates us so low and so late. I think the majority of the other reviews on this site and others do show what a good job we do on the whole.

R Bartup, Managing Director, GB Liners Ltd.

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★★★★★

“Fantastic ”

Written on: 08/01/2017 by Olive14 (1 review written)

I was dreading moving, after living in the same house for 27years but I'm amazed, I actually ENJOYED the process! The team of 3 guys turned up on time, were friendly, respectful, calming, efficient and fast! We opted for a 2day move, which involved them coming to pack my stuff one day, then it went into storage over night, then they turned up at the new house, bright and early the following day. They dismantled some of my furniture and reassembled it in the new location. I couldn't have been… Read Full Review

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★★★★★

“Reliable, considerate, careful, punctual”

Written on: 19/10/2016

We have used GB Liners twice, and have found them to be consistently excellent – all staff are thorough and organised (both the office team, the valuers and the packers and removals teams). Throughout the move all of the removals staff were thorough, careful, helpful, punctual, considerate, and cheerful. They were also incredibly fast, and seemingly tireless, which was impressive. I can't recommend them enough. Everything – however fragile – was packed expertly, and they saved us a lot of… Read Full Review

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