Dont Hire Them!

“Dont Hire Them!”

Written on: 06/06/2012

Re www.directremoval.com 02079935069. I had to organise a quick move over a bank holiday. This company said they would provide a 'one stop shop' for removal and storage. They were 2 hours late and didn't have the promised 7.5 tonne vehicle but 2 transit vans. A metal table was put out in the rain until I rescued it and they downed tools after 2 hours to go the local 'chicken shop' for an hour. Worse was to come.

They told me several different reasons why they would be delayed and eventually unable to deliver my things on the appointed day. When I said I would deduct the cost of my hotel they told me I 'should see things from their point of view' and that they had lost money on my move. I was told my stuff would be taken back from Manchester to London if I did not pay in full. As a single woman I felt intimidated. I missed a seminar I had booked as a result of the rescheduled delivery. They were unable to find my address despite having provided it in advance at least 3 times and giving instructions 5 or so times on the day.

On the day I caught one removal man telling his colleague to place boxes in a different room to where I had instructed more than once, this was deliberate. Various knobs etc are missing from my furniture, there are scratches and they dropped a cabinet which fell apart. They put it back together but its considerably weaker. I have yet to receive an apology or any acknowledgement of my complaint. Unfortunately trading standards can't help and they are not registered with any trade association. I only dealt with them via email, neither their website nor any documentation sent to me reveals a postal address-it appears this company does not want to be traced.

Don't make my mistake in hiring this incompetent unprofessional set up.