Baggage Boys Reviews - www.baggageboys.co.uk

Reeds Service Park, 86 Welley Road, Wraysbury, TW19 5EP
★★★★★
4.7 / 5
120
98% of users recommend this
  • Value For Money

Description (provided by business)

Our mission at Baggage Boys is to provide an honest, reliable and cost effective Shipping or Storage service to our clients. We appreciate that you are trusting us with your very personal and important possessions, we therefore treat them with the utmost care and expect the highest level of work ethic from all our staff and worldwide agents. Please feel free to contact us with any questions you may have about our services.
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Latest Reviews

★★★★★

“Baggage Boys, The Reference”

Written on: 06/11/2016 by 3XP3 (1 review written)

To all Baggage Boys Team, French, I used Bagage Boys Services this summer for my son who is in a university in England. I just wanted to say that I have really appreciated the organization, the professionalism and the kindness of their company. Their organization is very well done and easy to apply without stress. I was stressed because I applied from France and between the date of the application, their coming to leave the empty boxes and coming back to pick them up, the date to bring back… Read Full Review

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★★★★★

“Outstanding every time. ”

Written on: 21/10/2016 by trueblood1987 (1 review written)

The most professional and reasonably priced removal company in the business. Very highlight recommend!… Read Full Review

Baggageboys's Response to trueblood1987's Review

Written on: 21/10/2016

Hi,
Thank you for the kind words and we look forward to being of service again next year.
Kind Regards Daryl

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★☆☆☆☆

“Never going to happen again”

Written on: 22/09/2016 by Terrenceu204 (1 review written)

This service is good agreed, but not for students not in London. If you are paying £80 for collection and delivery as a student then you ,might as well use another service that would be honest about it from the start. I was informed of the extra £40 a week before my storage was due to be re-delivered after having it for 3 months they did not think it necessary to inform me of that which made me so angry because that is the height of unprofessionalism and I would never have used them had I… Read Full Review

Baggageboys's Comment

Written on: 22/09/2016

Customer booked a service with us from a collection address inside the London/M25 area which we advertise as a free collection service.

Customer then changed the collection address to Hatfield, Hertfordshire which attracts a £40.00 collection fee and £40.00 re-delivery fee as it falls outside the M25/London Free area. The customer was advised of this and duly paid the fee.

On receiving an e-mail complaint regarding the fee we, out of goodwill, cancelled one of the fees so the customer only had to pay £40.00 rather than £80.00

Although we can appreciate the frustration we do make it clear that deliveries and collections outside the London/M25 area will attract a £40.00 fee. The customer chose to move the collection point, not ourselves.

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★★★★★

“Brilliant service”

Written on: 21/09/2016

I opted for the 6 Standard Boxes for £99 student deal. The service was flawless: boxes delivered to me very quickly and they were very easy to use, came with bubble wrap and a lot of tape. I asked BB to come the next day and they picked up the boxes. The boxes came back about three months later (I initially put a date for redelivery but after calling them, they were fine with delivering them earlier). They were all there undamaged. Would use Baggage Boys again. 10/10… Read Full Review

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★★★★☆

“good delivery and service. Luckily they delivered my...”

Written on: 20/09/2016 by Marques210 (1 review written)

good delivery and service. Luckily they delivered my items early in the morning but unfortunately it was not possible to receive the items during the week end… Read Full Review

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★☆☆☆☆

“TERRIBLE.”

Written on: 16/09/2016 by RavenDavidson (1 review written)

I wish I could have given them 0 stars, unfortunately that is not possible. These people are terrible. The service is awful. And I just pray that they have kept my storage well; I will be surprised if I don't find my things eaten by mice. They will not deliver my storage on the day I am requesting it, with me giving them a weeks notice. They will not allocate a specific time slot to me, although it says that is possible on their website. Furthermore, I will be in London for 3 full days… Read Full Review

Baggageboys's Comment

Written on: 22/09/2016

This review It’s factually incorrect.
Customers are requested to provide us with 10 days notice prior to delivery, (this information is provided in an email a few days after goods have been placed into storage) customer made delivery request
on Friday 16th September @ 10.10HRS
Customer requested delivery on 21st September (giving just 5 days notice)
We offered the customer delivery on Saturday 24th September which is 8 days from date of request.
Customer was offered earlier delivery for a cost but refused to accept, that’s customer’s choice.
The line regarding “eaten by mice” could be considered as libelous as it’s completely unfounded as goods have yet to be delivered at time of the review being submitted.

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★★★★★

“Great service: quick and efficient ”

Written on: 14/09/2016

Great personal sevice. They have reasonable, economical prices, and respond quickly to any questions if you need to contact them before and after the collection. Once my storage was over, I just had to book the collection day and they brought them to my new flat, telling me the time in advance so I could be at home. Friendly and helpful staff… Read Full Review

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★★★★★

“Very efficient generally excellent service”

Written on: 13/09/2016 by 262Sears (1 review written)

I was thoroughly impressed with the service provided by Baggage Boys- quick, efficient, excellent communication throughout and the big plus was the fact that I was able to change my storage return date with absolutely no problems to an earlier date. They were flexible to suit me and consequently it has been the one part of moving that has actually been stress free and gone according to plan… Read Full Review

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★★★★★

“Almost perfect”

Written on: 06/09/2016 by nheathcote (1 review written)

Very good service - collection and delivery drivers were very easy going about restrictions, making my earlier worry seem completely unnecessary. Items were returned undamaged, despite my hasty packaging! Whenever I had problems, I could instantly talk to a human about them, which gave me peace of mind. One minor critcism would be that they could make it more clear what is and isn't necessary in terms of documentation for the various types of shipping/delivery/storage. Will definitely use… Read Full Review

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★★★★★

“Extremely good service, efficient and effective. great...”

Written on: 01/09/2016 by MacKinnondc227 (1 review written)

Extremely good service, efficient and effective. great customer service, I would strongly recommend!… Read Full Review

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★★★★★

“Excellent moving and storage service”

Written on: 25/07/2016 by jtommer (1 review written)

I can highly recommend Baggage Boys: - Communciation was clear and easy: they even provided a phone number to contact them during out of office hours - They provide as many boxes/tape/bubble wrap as you need - They managed to pick up things on different days from different towns and then deliver everything togetehr on the same day - Storage was secure: nothing was damaged or missing… Read Full Review

Baggageboys's Response to jtommer's Review

Written on: 27/07/2016

Hi, thank you for your kind review and we look forward to being of service in the future. Kind Regards Daryl

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★★★★★

“Very on point and accommodating! Highly recommended”

Written on: 16/03/2016 by ivansolakov (1 review written)

You will not make a mistake in using this company. The Baggage Boys are all very friendly and respectful - both the driver (Daryl) and the people behind the scene in the office. Also their prices are competitive and suit students! They serve many of the major universities, including mine, which is why I trusted them in the first place (I've had a bad experience with another storage company a few years ago who didn't even have their own vans but used DHL at ridiculous collection fees instead!)… Read Full Review

Baggageboys's Response to ivansolakov's Review

Written on: 18/03/2016

Thank you for your kind comments, and good luck in your endeavors.

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★★★★☆

“Good, convenient service”

Written on: 04/11/2015 by JuanMcGregor86 (1 review written)

Baggage Boys provided a good service for our storage and move. They actually answered the phone (which was better than some competitors in the Oxfordshire area) and provided an on-the-spot quote, which seemed competitive. They were communicative regarding delivery and drop off time and were on time. The only reason I have not given 5 stars is that it might have been nice to have a little more notice of approximate pick up and delivery time on the day before, rather than on the day of… Read Full Review

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★★★★★

“Treated like a princess ;)”

Written on: 02/11/2015 by PrincessTJ (1 review written)

I've had a lovely experience storing my goods with baggage boys! From the moment Daryl delivered the empty boxes tape and bubble wrap to me to the moment he delivered my goods after the summer I was treated like a princess! I was very sure that my goods were in safe hands and that I could trust baggage boys to keep them for me until I needed them back! They were in perfect condition! The company are both friendly and professional and altogether exceptionally helpful and I'll surely store my… Read Full Review

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★★★★☆

“Nothing to complain about”

Written on: 30/10/2015 by AnahiO'Rourke428 (1 review written)

Title says it all. Things were picked up, stored and delivered without problem. One box of mine was slightly damaged, but otherwise it was fine. Only reasons it isn't five stars is: Can't specify pickup/drop off to more precisely than the nearest day Only takes/drops things off to the ground floor rather than the flat itself. But those are not critical… Read Full Review

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★★★★☆

“really satisfying and convenient service”

Written on: 14/10/2015 by Cpdf (1 review written)

We were really satisfied about your service, it was well organised and the staff was really nice! The only bad thing was that no delivery was made on the day we arrived and we had to wait for 3 days but except that everything was perfect!… Read Full Review

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★★★★★

“Fantastic easy to use service”

Written on: 12/10/2015 by Konner158 (1 review written)

Baggage Boys made moving and storing my items over the summer as easy and convenient as possible. The moving staff were excellent - courteous, friendly and efficient. Would highly recommend for moving and storing needs within Oxford… Read Full Review

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★★★★★

“Great service ”

Written on: 11/10/2015 by 336O'Sullivan (1 review written)

Baggage boys has provided me with an amazing service. The staff was very helpful and always available to answer to my questions in a very quick and efficient way. Everyone has been very kind and professional throughout the process and my goods were returned in perfect conditions. I would recommend it to anyone… Read Full Review

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★★★★★

“Awesome service!”

Written on: 09/10/2015 by yfAlexander1968 (1 review written)

Very good service by an affordable price!… Read Full Review

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★★★★☆

“Great for student storage”

Written on: 08/10/2015 by JayvonMeadows (1 review written)

I was very happy with the Baggage Boys, as it was a great place to store my stuff during the summer when I went back home and had to move my things out from university. The company offered boxes and tape and some bubble wrap, which was great for the packing. I was able to arrange a delivery of my things without being present at the place by asking a friend to take the things over for me, as I was only arriving on the weekend, and no deliveries were made during the weekend. Although I… Read Full Review

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