Baggage Boys Reviews - www.baggageboys.co.uk

Reeds Service Park, 86 Welley Road, Wraysbury, TW19 5EP
★★★★★
4.7 / 5
133
98% of users recommend this
  • Value For Money

Description (provided by business)

Our mission at Baggage Boys is to provide an honest, reliable and cost effective Shipping or Storage service to our clients. We appreciate that you are trusting us with your very personal and important possessions, we therefore treat them with the utmost care and expect the highest level of work ethic from all our staff and worldwide agents. Please feel free to contact us with any questions you may have about our services.
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Latest Reviews

★★★★★

“Fantastic”

Written on: 19/09/2017 by London-Student (1 review written)

Not only is the delivery swift and the things are kept intact, everyone is so nice and friendly! Its super fabulous and great for students in London! Love it… Read Full Review

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★★★★☆

“Good services, great email response time”

Written on: 14/09/2017 by UlrichSchmidt (1 review written)

Had no problems with the delivery of the box, it was brought to my accomdation, the details and the contract were explained nicely, packets were picked up from reception after an email confirming i wanted this so. Boxes were also delivered to my new accomodation after summer without any problems. I have not yet had time to check if everything is fine but i trust them to have delivered with care. I was a tiny bit annoyed that baggage boys did not supply tv boxes although sizes vary a lot so… Read Full Review

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★★★★★

“Nice and relativity cheap”

Written on: 08/09/2017

My experience with Baggage Boys was great. I was moving from Cardiff to Leicester. They explained everything, brought boxes I could pack in and delivered them at the time which suited me. The price was also very attractive. The staff members were very helpful and patient. I strongly recommend they service if you need to move, I will use it for sure if I need to move again… Read Full Review

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★★★★★

“Very efficient and professional service”

Written on: 07/09/2017

The service was fantastic. I loved that they provided the packing materials as it meant I didn't have to go out in search of them myself. Front door delivery and pick up service. All of my goods were in perfect condition on return which can be a worry sometimes when storing personal belongings. Reasonably priced. Would definitely recommend. 5 stars… Read Full Review

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★★★★★

“Great service! ”

Written on: 03/09/2017 by ajMoss1957 (1 review written)

Very responsive and great communication. Best price and easy transactions! I have recommended this company to many and will continue to do so!… Read Full Review

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★★★★★

“Great service, hassle-free. They saved me when other...”

Written on: 21/08/2017 by Kinleyh274 (1 review written)

Great service, hassle-free. They saved me when other storage company failed to collect my stuff. I'll definitely be using their service again in the future!… Read Full Review

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★★★★★

“Fantastic experience!!”

Written on: 16/08/2017 by vjMcDonald362 (1 review written)

The baggage boys was the best company I ever used for shipping or storage my boxes! I have used their services to storage my boxes for the next uni year and it was amazing! I could go on holiday and be relax as my stuff were alright. This year I used their shipping service and it was amazing! Safe and fast! Everything that I could ask!… Read Full Review

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★★★★★

“Absolutely excellent service”

Written on: 10/08/2017 by rubisia (1 review written)

Exceptionally professional and stress-free. I received high quality boxes, tape and lots of bubble wrap before moving out of my halls in early June. My boxes were picked up on time. All three of the boxes were returned undamaged to my new house in August. Would definitely recommend!… Read Full Review

Baggageboys's Response to rubisia's Review

Written on: 10/08/2017

Hi Klara, thank you for the review and have a great year at Uni this Year

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★★★★★

“Excellent service”

Written on: 14/07/2017 by NicoleMak (1 review written)

I used this as a student moving for summer ftom my hall. Professional, value for money, excellent service Definitely recommended and will re-use in the future. … Read Full Review

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★★★★★

“Could not be happier....”

Written on: 02/07/2017 by jksdfksehgg (1 review written)

I am more than happy with the service - prices are way lower than other companies, plus they provide free packaging materials at a time convenient for you and deliver door to door. The staff was helpful and flexible as well. Baggage boys made my storage and move much smoother and more effortless than I thought it would be, and I will definitely be using again and recommending to others… Read Full Review

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★★★★★

“Good service, would recommend”

Written on: 28/04/2017 by IlianaMonahan (1 review written)

Baggage Boys arrived punctually, supplied us with sturdy, good quality boxes, kept us informed about arrival time and other requirements, looked after my things without any sign of mishandling, and were polite and helpful. Would use again and would recommend to a friend… Read Full Review

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★★★★★

“Great timekeeping ”

Written on: 07/04/2017 by Fmohamoud (1 review written)

I'm a student accommodation manager and I contacted Baggage Boys to move 4 large boxes across the country in a short period of time. I was impressed with their personal service and great timekeeping. I was kept informed throughout the collection and delivery journey. All my items arrived in good condition with no issues. … Read Full Review

Baggageboys's Response to Fmohamoud's Review

Written on: 09/04/2017

Hi Fathi, thanks for the review and good luck in your new position, The Baggage Boys Team

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★★★★★

“Great!”

Written on: 12/01/2017 by lnDudley387 (1 review written)

Baggage Boys are brilliant. They supplied all the packaging materials and made the move so simple, I didn't have to lift a finger! All the staff are extremely helpful and very nice, I would highly recommend using them… Read Full Review

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★★★★★

“Baggage Boys, The Reference”

Written on: 06/11/2016 by 3XP3 (1 review written)

To all Baggage Boys Team, French, I used Bagage Boys Services this summer for my son who is in a university in England. I just wanted to say that I have really appreciated the organization, the professionalism and the kindness of their company. Their organization is very well done and easy to apply without stress. I was stressed because I applied from France and between the date of the application, their coming to leave the empty boxes and coming back to pick them up, the date to bring back… Read Full Review

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★★★★★

“Outstanding every time. ”

Written on: 21/10/2016 by trueblood1987 (1 review written)

The most professional and reasonably priced removal company in the business. Very highlight recommend!… Read Full Review

Baggageboys's Response to trueblood1987's Review

Written on: 21/10/2016

Hi,
Thank you for the kind words and we look forward to being of service again next year.
Kind Regards Daryl

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★☆☆☆☆

“Never going to happen again”

Written on: 22/09/2016 by Terrenceu204 (1 review written)

This service is good agreed, but not for students not in London. If you are paying £80 for collection and delivery as a student then you ,might as well use another service that would be honest about it from the start. I was informed of the extra £40 a week before my storage was due to be re-delivered after having it for 3 months they did not think it necessary to inform me of that which made me so angry because that is the height of unprofessionalism and I would never have used them had I… Read Full Review

Baggageboys's Comment

Written on: 22/09/2016

Customer booked a service with us from a collection address inside the London/M25 area which we advertise as a free collection service.

Customer then changed the collection address to Hatfield, Hertfordshire which attracts a £40.00 collection fee and £40.00 re-delivery fee as it falls outside the M25/London Free area. The customer was advised of this and duly paid the fee.

On receiving an e-mail complaint regarding the fee we, out of goodwill, cancelled one of the fees so the customer only had to pay £40.00 rather than £80.00

Although we can appreciate the frustration we do make it clear that deliveries and collections outside the London/M25 area will attract a £40.00 fee. The customer chose to move the collection point, not ourselves.

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★★★★★

“Brilliant service”

Written on: 21/09/2016

I opted for the 6 Standard Boxes for £99 student deal. The service was flawless: boxes delivered to me very quickly and they were very easy to use, came with bubble wrap and a lot of tape. I asked BB to come the next day and they picked up the boxes. The boxes came back about three months later (I initially put a date for redelivery but after calling them, they were fine with delivering them earlier). They were all there undamaged. Would use Baggage Boys again. 10/10… Read Full Review

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★★★★☆

“good delivery and service. Luckily they delivered my...”

Written on: 20/09/2016 by Marques210 (1 review written)

good delivery and service. Luckily they delivered my items early in the morning but unfortunately it was not possible to receive the items during the week end… Read Full Review

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★☆☆☆☆

“TERRIBLE.”

Written on: 16/09/2016 by RavenDavidson (1 review written)

I wish I could have given them 0 stars, unfortunately that is not possible. These people are terrible. The service is awful. And I just pray that they have kept my storage well; I will be surprised if I don't find my things eaten by mice. They will not deliver my storage on the day I am requesting it, with me giving them a weeks notice. They will not allocate a specific time slot to me, although it says that is possible on their website. Furthermore, I will be in London for 3 full days… Read Full Review

Baggageboys's Comment

Written on: 22/09/2016

This review It’s factually incorrect.
Customers are requested to provide us with 10 days notice prior to delivery, (this information is provided in an email a few days after goods have been placed into storage) customer made delivery request
on Friday 16th September @ 10.10HRS
Customer requested delivery on 21st September (giving just 5 days notice)
We offered the customer delivery on Saturday 24th September which is 8 days from date of request.
Customer was offered earlier delivery for a cost but refused to accept, that’s customer’s choice.
The line regarding “eaten by mice” could be considered as libelous as it’s completely unfounded as goods have yet to be delivered at time of the review being submitted.

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★★★★★

“Great service: quick and efficient ”

Written on: 14/09/2016

Great personal sevice. They have reasonable, economical prices, and respond quickly to any questions if you need to contact them before and after the collection. Once my storage was over, I just had to book the collection day and they brought them to my new flat, telling me the time in advance so I could be at home. Friendly and helpful staff… Read Full Review

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