written by jjlee on 07/11/2011
We have had the same problems as others. The door handle is badly designed and breaks to easily we have had to replace it once. The Bottom door shelf falls off when opened. The plastic where it is mounted has cracked as it is to weak. The door and shelf now need replacing. I Would strongly recommend against buying this fridge. Ours is only a couple of years old and we are looking at replacing it.
written by adriennec on 27/05/2010
I bought this appliance at the same time as a washer dryer, a freezer and a dishwasher. I bought Zanussi as I have had them previously. NEVER AGAIN! I now need my fourth handle and have had enough. Zanussi say there is no problem they know of, the engineer said I must be opening the door wrong! Now the handle on the (replacement) freezer is cracking too. The handles always crack in the same place. The lid on the washer dryer (plastic) cracked on the corner, the dishwasher needed a new programmer, the freezer had to be replaced as it kept icing up (now the handle is going). Absolute rubbish and a load of buck-passing!
written by LChappell on 28/05/2009
The fridge is perfectly acceptable and does what it is supposed to, with one exception. The holder on the front of the fridge door shelf keeps "pinging off" every time you try to put anything on the shelf. Every time you make a drink, you have to spend time picking all your bottles back up off the floor - incredibly frustrating!
I have contacted Zanussi both by phone and email, but they were totally disinterested. I was told that no-one else has ever had this problem, but that the part I was referring to would not be fault and could not be replaced, in order to see if that fixed the problem. A very rude young man was completely unhelpful and quite flippant about it.
I am confident that I have given them every opportunity to fix the problem, prior to writing a bad review.
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Martinch's Response to adriennec's Review
Written on: 11/08/2011
I bought a Zanussi ZRG717CW fridge 2 years ago and it has got deep rust all up the edges of the door, and this door is only 10 months old because the same happened to the first door too. Zanussi/Electrolux deny any knowledge of previous rust problems and blame us for incorrect cleaning! Steer well clear!