Written on: 20/05/2012 by SamsungRe-call
We bought our Samsung Frig for Christmas 2008. March 2009, 15 months old Frig goes out. Call Samsung, they give top 2 rep's phone number's. Call 1st on list, Mr. Appliance. Mr. Appliance tells us control board is bad & not under warrenty. Mr. Appliance changes board charges $376 dollars. Next day Frig still not cold. Mr. Appliance says compressor is bad & they do not have equipment to fix. Then we call 2nd on rep list Turner Appliance. Turner fix's frig & it is under warrenty. To make a long story short we have had service tech's out on 6 different occations having to pay service calls for 3 visits all over $200 dollars. The evaperator fan has gone out 2 x's, compressor replaced, and a part that we had to wait 3 weeks for Samsung to re-release part, because Samsung was re-working part due to amount of consumer problems! Sounds like it is time for a re-call Samsung! To this day I still have to take apart & defrost coils everyother week! All frig clearance requierments are above & beyond. Samsung Refrigerator is a bad deal! We are saving money to replace Samsung because it is cheaper than trying to get that re-call nightmare to work!