Written on: 18/03/2013
Cambridge Branch The receptionist staff are a complete waste of time. The 0845 team provides you with the information needed and what you should do. The Cambridge branch then say that the information is incorrect and that is not how things are done. So they point to the phones on the wall to speak to somebody about it. These are the same people who they just said don't know what they are talking about! (read more)
Written on: 18/02/2013 by mrgeecee (1 review written)
Their online system (now replaced by the 'Government Gateway') is even more depressing... I've applied for many jobs that I'm fully qualified for, and never had a single word of reply from any of them. I guess that's down to the recruiters (whether that's agencies or the end companies themselves) but it appears to be a complete waste of resources and job seekers' time. I've found the staff that I've actually seen there fairly helpful and willing to help (even though they have little scope)... (read more)
Written on: 09/05/2012
Jobcentre plus is a 100% not fit for purpose extravaganza of the worst kind of possible poor service and maladministration. Moreover its hidden but deliberate strategy is to target the weak and vulnerable for 'sanction' in contravention of human rights. Instead of helping those who need assistance (its alleged purpose) as a public service , there 'for' the public, it instead actively seeks to cause as much pain and frustration as possible, as if commissioned by Lucifer himself. Staffed by... (read more)
Written on: 14/03/2012 by ChocolateCookie (8 reviews written)
Since signing on last October I found it a 'wonderful' experience at the Job Centre Plus and look forward to my fortnightly visits - NOT!!! Initially when first signing on, there was an issue with my Job Seeker Allowance payments. As I was never told by my advisor about this on my visits, when I didn't receive payment into my bank account 2 weeks after my first visit I called their head office where I was informed that I hadn't made enough national insurance contributions. I have been... (read more)
Written on: 23/02/2012
The jobcentre is the worst place I have ever been to the staff treat you terribly I have recently made several complaints about the customer service they gave me I went through there complaints procedure and it is now in the hands of the independent case examiner I hope they sort the complaint out for me the jobcentre is useless and so is the staff they employe as well. (read more)
Written on: 13/04/2011
I have just got a job after three years in Cambridge i live away from Cambridge so i needed some help with travel or the back to work grant that i thought i would be entitled to,but as my partner signs on for the two of us i am am not eligable and they wouldnt even discuss it with me only talk to him . They said they couldnt help me at all and that i would have to apply for a loan which takes about two weeks to process,do the government want us to work? (read more)
Written on: 03/04/2011 by sammantha (1 review written)
I was told that they would contact me regarding the date i have to next sign on. I phoned twice and was told my personal advisor would get back to me, so far no reply. My personal advisor has not idea about the changes in the rules regarding lone parents. I keep getting conflicting advice from everyone at my local jobcentre plus office which happens to be Clapham Common in London. They are also rude, when i query any information they are rude and impatient with customers. Incomplete... (read more)
Written on: 20/03/2011 by Tuna Sandwich (1 review written)
Poor service, unbelievably rude and unhelpful staff, and little real help towards finding a job. I had the temerity to make a complaint and found the manager dealing with it to be the most obnoxious person in the place. A perfect Orwellian nightmare, the only real purpose of this place is to provide employment for its own hopeless staff.
I would like to say avoid at all costs but, of course, if you are unfortunate enough to be unemployed you don't have any choice but to put up with what... (read more)
Written on: 10/03/2011
The Job Centre is rubbish, i have been signing on for 6 weeks now and they are actually stopping me from finding work. I contacted an employer last week who is more than willing to take me on in september. BUT over the summer he wants someone on the groundworks scheme......ME i have been cleared for the scheme by groundworks (they have even opened it up to over 25's for me) BUT the job centre say i cant be reffered onto it because i havn't been unemployed for 6 months!!!!! and they won't... (read more)
Written on: 14/02/2011 by anaita (3 reviews written)
Terrible experience i had when i went to register as a jobsicker after been redundant . Not a friendly place !!!! Wandsworth branch , next to the shopping centre .
Patronizing lady on the second floor with purple mascara on her eye lushes, small , dark hair. She spoke and directed me like i am a foreigner , and like i don't understand english...i am british by the way !
then on the third floor i had to wait for my turn to be called to register. While waited on the sofa...i withnesed... (read more)
Written on: 13/02/2011 by Mastermind123 (1 review written)
Job Centre's or Job Centre Plus as it's called nowadays have gone to the dogs and are completely useless, the people that work in them now are largely made up of not very competent staff who are not really interested in whether their clients get a suitable job or not, all they care about is getting rid of people off the figures as quick as they can so they look better and appear as if they are finding jobs for people.
I lost my job last year and had been in employed in the same place for 10... (read more)
Written on: 25/08/2010
. I applied for job seekers allowance after graduating from university. I arrived back home, there were no jobs and I couldn't afford my medication. I applied over the phone, the woman who called me clearly didn't want to speak to me, she huffed and tutted her way through the "interview" (as she called it) and made me feel worthless.
2.They asked me to arrive at the job centre at 9am for a meeting with a personal advisor, all customers were left standing in the rain until 9:30 until the... (read more)
Written on: 06/08/2010 by BMG (1 review written)
No stars really but option not available. I went to JCP full of hope and came away depressed and disappointed. No effort was made to 'help' me find work or to advise me on how to search for work. Follow up 'jump through the hoop' visits to ensure I get some money are worse - I am asked if I am available for work and told to sign the form. My efforts to find work are at best glanced at and I am offered no encouragement. Next time I may just ask if I can have one of the cushy numbers that... (read more)
Written on: 04/05/2010
My experience is based on the Wembley branch. In terms of helping you to find work to say they are bad is almost irrelevant since they do not 'help' in anyway. The biggest issue with the system is the 'one size fits' all mentality.
My experience of the staff has varied; a handful are very hard working and try to make a difference but a number of staff evidently resent their job and so behave in an unprofessional manner. If i'm honest the only reason for the 1 star is due to the two very buxom... (read more)
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