Excellent After Sales Customer Service

Click here if this is your business
★★★☆☆
3.4 / 5
From 6 reviews
83% of users recommend this
Click here if this is your business
  • Sound Quality

  • Features

  • Ease of Use

  • Value For Money

Guest's review of Pure One DAB Radio

★★★★☆
Pure One DAB Radio

“Excellent After Sales Customer Service”

Written on: 26/11/2012

I have had a Pure One radio for some 5 years and I have been very happy with it. Last week it stopped working. After having no luck searching the internet to see if I could identify the problem and a possible fix, I e-mailed Pure's Customer Support with details of the symptoms.

Within a day, a Customer Support Analyst e-mailed back diagnosing a faulty power supply unit and offering to send a free replacement.

The replacement PSU arrived today and the radio is back in full working order!

Excellent customer service in this day and age. Well done Pure!

  • Sound Quality

  • Features

  • Ease of Use

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review