Written on: 26/11/2012
I have had a Pure One radio for some 5 years and I have been very happy with it. Last week it stopped working. After having no luck searching the internet to see if I could identify the problem and a possible fix, I e-mailed Pure's Customer Support with details of the symptoms.
Within a day, a Customer Support Analyst e-mailed back diagnosing a faulty power supply unit and offering to send a free replacement.
The replacement PSU arrived today and the radio is back in full working order!
Excellent customer service in this day and age. Well done Pure!
As rated by our community of reviewers
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