Written on: 06/09/2013
My Kurvi lasted me 11 weeks the mechanism that you would use to fold the frame down has broken. I called Petite Star and was told they offer a 6 month guarantee from date of purchase ( not from the birth of your child) they would only repair at my cost including the courier.
When I complained on their Facebook pages (petite star and nursery value) they delete the comments they only appear to like positive feedback. My friends have commented and they have deleted these too.
Their customer service is shocking I've been shouted at, had the phoned put down on me and ignored by them.
I would not recommend any of their products. I am taking this matter further to Trading Standards.
" Wheel fallen off ! " Read More
" 6 years old and still going strong " Read More
" A dangerous unstable pram/ disgusting customer servive " Read More
" Jane Slalom Reverse. BAD IDEA " Read More
" Good, comfortable pushchair and carrycot. Looks great and its light... " Read More