Typical Yankee based firm, take your money & run

Typical yankee based firm, take your money and ignore you, nearly a thousand pounds outlay, and do you think I can get in touch with them, forget it.I cannot download the app, I cannot even print the map to show my wife and daughter in law where they are staying, and to find a contact email address where I can take up these issues, I searched high and low for 2, yes 2 days , when I found one, it would NOT accept either property ID registration ID, it managed to accept my email address and that was about all. The next step I guess is Trading Standards.
What an awful experience from an awful firm.
Managed to get in contact via a chat line, 45 minutes it took me to persuade them to send me details, 45 minutes, no more no less, and their site STILL wont let me print anything, do ou know what they said, WE CANT SEND YOU DETAILS OF THE HOUSE YOU HAVE RENTED ITS AGAINST THE DATA PROTECTION ACT/// how ludicrous, it,s the normal excuse for incompetence.
Book with this firm at your peril, incompetence is their byword, they ARE good at taking your money