Written on: 11/04/2012
I contacetd Netmovers to enquire about two properties they had up for rent. An advisor by the name of [name removed] called me back stating that I need to pay £39.95 for her to make arrangements for me to veiw properties. At this point I specifically asked if the two properties I enquired about were still available but I wasn't given any answer until the £39.95 was paid. During teh conversation I specifically mentioned that I needed a property with 0.5 mile of a local school my kids were attending; that was my priority and I wouldn't be viewing any other properties further away.
A few days later I called netmovers a number of time and finally I got through a person by the name of Jane. She arranged without my consent for me to view a property 3.9 miles away from that school, I asked her what happened to the other 2 properties and I was just not getting any answers, finally after a lenthy conversation I'm told the 2 properties had been taken a long time ago and she tried to convince me to view this property that she had arranged which is 3.9 miles away from the post code.
After some debate I was put through [name removed] and was told that if I don't view the property arranged then they would not look for any other properties for me and I would loose the £39.95 I paid. And then she says that she recored 0.5 mile from LE5 instead of LE5 6AD so I told her if that was the case then there are many properties I can go and view and get without paying this £39.95.
I phoned back a day later to complain to Customer Services that I was unhappy and angry about this arrangement and wanted my refund but they told me that I was not eligable as a property viewing has been arranged for me.
Do not use this company, they take your money and then they arrange a some viewing far away from where you actually need it so that you no longer can receive your refund and if you do not attend the viewing then they don't look for any other properties and you still loose the money.
Their database is way out of date and they also seem to make up lies to get themselves out of trouble!
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