Utterly inept customer service

Holiday Lettings www.holidaylettings.co.uk
★★★★☆
3.6
From 1349 reviews
69.0% of users recommend this

Sealseller's review of Holiday Lettings www.holidaylettings.co.uk

“Utterly inept customer service”

★★☆☆☆

written by Sealseller on 21/03/2016

As an owner I have found this a thoroughly opaque website where I am left with no confidence with the algorithms used for rotating position of properties or structure of fees - this latter issue I raised with the customer service in order to understand better and was met by a an automaton who could do nothing but repeat what was obviously on a sheet in front of him. The numerous pointless conversations I had on the phone with their customer service department became a source of increasing irritation. Have now moved elsewhere. Utterly useless.

write a review

Holidaylettings's Response to Sealseller's Review

Written on: 17/05/2016

We are really sorry that you have had a negative experience with our Customer Service team, we aim to provide efficient and reliable service.  I am sorry that you have not received it on this occasion. 

Please kindly reply to our Direct Email with your account details and we'll be more than happy to assist you further.

Best Regards,

Adrian - Holiday Lettings Customer Care

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!