Avoid like the plague

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Guest's review of Wensum Property Management, Norwich Letting Agency

“Avoid like the plague”

★☆☆☆☆

written by on 21/01/2012

I was with wensum properties for one year and within that time I was disgusted with their services provided. To start When we moved into the property we where left waiting basic documents for over a fortnight ie the contract, we also was not even told who the utility suppliers where or even how to keep damp from the property, for new renters not many know about this. We found their attitude to repairs or genuine problems appauling for example bowed sagging shelves where not even replaced just fliped over which didnt rectify the problem.
A hot tap in the bathroom sink remained inoperable for 3 months despite numerous requests for this and other jobs to be done. We had a major problem with damp in the kitchen which in turn was causing our food to go off unusually quickly. At one point where we discovered the lock to our front door had jammed whilst open we had to wait a day before they would send a maintanance membe, which ment I had to stay up all night to make sure noone broke in.
These problems where met by what can only be described as rudeness and incompetence, many times the repair jobs where done over us thretening to withold rent because of inexcusable delays often 2-3 weeks before repairs where considered.
When we finally left we ensured the property was in better condition than we moved into, however this sham of a company still saw fit to deduct over £100 from our deposit due to pety things like a single sink plug, painting when we reported this to them time and time again, and even for a waste bin even when we told them it was outside.

Mr Cook...Should be Mr Crook more like.

Anyone willing to be ripped off please try them otherwise For your own sake Avoid them like the plague

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