RTM process - knowledgable, helpful & professional

Urban Owners www.urbanowners.co.uk
★★★★☆
3.9
73.0% of users recommend this
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Guest's review of Urban Owners www.urbanowners.co.uk

“RTM process - knowledgable, helpful and professional ”

★★★★★

written by on 08/08/2015

Urban owners handled our RTM, helping us to leave our landlord's managing agent after years of poor service and excessive services charges. The process was very straightforward and the staff we dealt with were very professional and responsive. We initially dealt with an advisor who gave us all the information about the RTM process including estimated costs for appeals at tribunals etc and answered all our questions including costs and outcomes of past cases. Once the required number of leaseholders had signed up, we were allocated a case manager. He was very knowledgeable and guided us through the process from start to finish.

We spoke to urban owners about their block management services but they weren't suitable for us as we're a small block and we were looking for a local agent.

Our experience with urban owners has been very positive and we would definitely recommend them to anyone looking to acquire their RTM. We've recently needed to ask the advice of our urban owners case manager regarding some charges from our previous managing agent and although our RTM case was from last year, he responded promptly with helpful and accurate advice.

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