Written on: 28/06/2012
Over the last few years I have had experience of renting from several different agencies and, I'm sorry to say, that Surelet has been by far the worst!
I should've realised the level of staff ineptitude I would subsequently have to endure when they failed to bring any keys to the initial viewing of the property I later rented from them. However, at that stage I was still prepared to give them the benefit of the doubt....
Overall, I would rate their communication skills as extremely poor. It took me over 6 months of repeated phone calls in order to obtain a full set of keys for my property and, on one occasion, the member of staff dealing with my query refused to take my call on the basis that they 'hadn't sorted it out' so had nothing new to tell me!
My final warning to all prospective tenants would be to read your contract very carefully. There are several sneaky and unusual charges hidden in there. Perhaps the most irritating of all of these is the 'final inventory fee'. This essentially means that you have no chance of receiving a full refund of your deposit as, even if you leave the property in immaculate condition, they will deduct £60 directly from your deposit as their fee for performing this standard inspection!!
As rated by real users
"Find another letting agent" Read More
"Worst management ever!!" Read More
"Looking after Remus not there ..." Read More
"Absolutely Incompetent" Read More
"How is this legal?" Read More