Horrific & should be reported to Ombudsman

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Direct Valuations - www.direct-valuations.com
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Carey439's review of Direct Valuations - www.direct-valuations.com

“Horrific and should be reported to Ombudsman”

★☆☆☆☆

written by Carey439 on 18/06/2015

Like some of you, HSBC Premier instructed them to carry out the valuation on our property before the mortgage is granted. This company was very quick to take my payment weeks in advance of my contract exchange but when it came to the DAY OF my contract exchange, they still had not done the valuation. When I contacted them they said they couldn't find a contact for the development (this property is a development of the biggest UK developer so that was a load of ****) and that they had sent a request to HSBC for further instruction. No such communication was received by the bank. I then had to reason with the developer to extend the exchange by a week so I could get Direct Valuations in. Myself, the bank and the developer have all told DV that this case is a matter of urgency.

The valuation was done 4 days ago. They told me and the developer they could sign it off in 24 hours as it was urgent. It has not been signed off. I have rung multiple times to get this pushed through and the staff are incompetent, unsympathetic, and were incredibly rude to the developer. They confirmed my file has been marked as urgent but clearly none of them understand the meaning of the word. I am now 24 hours away from my extended exchange date and am being forced to proceed without a mortgage due to their inability to do their job.

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