INCOMPETENT

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Direct Valuations - www.direct-valuations.com
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brmboy's review of Direct Valuations - www.direct-valuations.com

“INCOMPETENT”

★☆☆☆☆

written by brmboy on 07/09/2014

My lender, First Direct, part of HSBC, instructed me to appoint this company. I chose the middle option of a Home Buyer's Survey at £160. The speed of appointment of a local surveyor I could not fault, nor the week's turnaround time for completion....HOWEVER, the bank then rang me before I had received the survey to say it had been informed by the surveyor the house was made of poured concrete and insisted on a full structural survey because of this. I rang DV in Nottingham to be told it had no copy of the survey but could arrange a structural survey for £500. I arranged one myself at lower cost and was staggered to read it was not a poured concrete building but a timber framed and rendered one..........in short, am £375 down due to incompetence. My complaint to First Direct and Direct Valuations will follow.

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