Written on: 21/08/2013 by VVV_
We were assured by Direct Valuations that they would take no longer than 10 days to send a surveyor to value our newly built flat, and yet when we booked one it took over 3 weeks, causing us delays and stress.
In response to our consequent complaints, they assured us that the surveyor would get the report to the bank on the same day of the inspection. Great - except that it took 3 full days, even when chasing them twice a day. Every time we phoned them, different people would give us different and contradicting excuses, reasons and false guarantees. Absolutely infuriating and exasperating.
In short, Direct Valuations delayed our completion and jeopardised our whole purchase. Unfortunately we had no choice but to use them as they are HSBC's valuation surveyors of choice (why, I can't imagine). If you do have a choice: run a mile.
Direct Valuations: you are pants.
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