Written on: 18/11/2011 by mckonky (1 review written)
From our experience we were very disappointed with Canonbury. They did not meet our hopes for managing our money or providing services. We were particularly disappointed with the handling of large scale works. So RTM members met, discussed, voted and with unanimous support we thankfully took the decision to provide Canonbury with the instruction to terminate our Contract. Our main director promptly supplied Canonbury with both a hand delivered letter of the instruction and an email version. We are now delighted that after a thorough tender process we have appointed a superb ARMA registered agent who have already undertaken some work and provided services at a very high standard and at a very good price. At the time we instructed Canonbury of the termination of the contract we were in the middle of substantial projects with them however we felt it was the right move for us to sign off the contractual requirements with Canonbury and allow the new agents to deal with the additional work. We are still in contact with Canonbury trying to resolve some money issues. I would not recommend them at all. We are delighted we are now getting more for less and experience an impressive level of communication and professionalism with the new agents. We believe Islington Properties and R&R shined at the top of the list for us when we went out to tender. When looking for a suitable agent i would advise you spend some time looking at ARMA guidelines online and put together your tender request to be sent to agents where you can ask for a breakdown of their policies for all important issues and tailor to your needs and therefore are able to compare easily. This process weeds out those that fall short very quickly. It is worth the effort of the tender process to have complete confidence that who you appoint are credible and suitable and to avoid the need to manage your managing agents.
The main director of our RTM has confirmed to the organisers of this website i was an individual appointed to support the directors and had a key place in the team involved in leaving Canonbury to move to our new agent. I was therefore privy to all the key issues involved. I heavily contributed to the request for tender document, was part of the decision making process to shortlist new agents, was part of the interview panel and was involved in the ultimate decision. In addition i have been an active and supportive member throughout the life of our RTM company. I therefore have a legitimate voice regarding ‘our’ experience.
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