AVOID AT ALL COST

I HAVE BEING USING TUXEDO FOR YEARS AND FOR THE LAST MONTH OR SO MONEY HAS GONE MISSING FROM MY CARD, WHEN YOU CONTACT THE CUSTOMER SERVICE THEY KEEP TELLING YOU ITS CURRENCY CHARGES, OVER THE YEARS ALL I PAID FOR WAS THE CHARGES FOR THE USING MACHINE AND A PERCENTAGE FOR CURRENCY, THE MOST RECENT WAS I PUT £30 AT 12.32PM ON THE CARD AT THE PAY POINT AND IT WAS SUCCESSFUL AND AT 12.32PM THE ACCOUNT SAYS MINUS THE MONEY SO DON'T KNOW WHERE IT IS AND TUXEDO DON'T WANT TO KNOW. I WILL NOT BE USING THEM EVER AGAIN AS I DON'T HAVE MONEY TO GIVE AWAY.