Cashplus Bad Customer Service

Just went to pay my balance off on the creditcard limit was £100 and wanted to close account because you try to find ways to pay them. your charged if you ring at 10ppm and will be on hold for 10 minutes and more when you finally get through you go through a stupid amount of questions even asking me on how much i earn per month? told them i just rang to make a payment was asked why i didnt pay in june so i told them that could be because i only received the card in the last week of june. i`ve now been charged twice for the same bill as they said the debit card did not go through so tried again still no luck. after checking balance with the bank it has been taken out, rang them back to be told to ring bank to stop payment, rang bank to be told they need to ring the banks merchant bank with authorisation. Looking at the reviews on here it appears that this has happened before SO IF YOU READ THIS STAY AWAY FROM CASHPLUS..next step is obudsman for me.