Can't cancel. Zero support. High fees.

★★☆☆☆
2.1
29.0% of users recommend this
  • Value For Money

Shepherd121's review of Cashplus www.mycashplus.co.uk

“Can't cancel. Zero support. High fees.”

★☆☆☆☆

written by Shepherd121 on 22/05/2015

I use Kalixa and have never had problems with them. They respond within 24 hours, its easy to use, they credit wrong charges without problems and there is no difficulty getting a hold of anyone. They do charge a small fee of 0.40 for transactions but not 0.99 like Cashplus according to existing clients, which is far too much.

I imagines Cashplus would be the same. And I was attracted to the ability to use it as an account. But uh-no. No one ever responds to inquiries and customer support seem to not exist. I tried to cancel the card when I read the fine print and realized they would hand your contact details to advertising "partners" if you handed it to them. But its impossible to cancel. No support. Now I read that they may even charged MONTHY fees, something I have never been notified of. The only contact form they have is to dispute faulty charges. This company is horrendous.
I want this company immediately removed from all my contact details and my account for any fees, charges, marketing.

  • Value For Money

Cashplus's Comment

Written on: 26/06/2015

Dear Cashplus Customer,

Thanks for your feedback and I’m sorry to hear you’re having trouble getting in touch with us.

I’d first like to clear up any confusion you may have on our account charges. We have a number of different pricing plans available to customers, which are tailored to how the account is being used, and how often.

You’re correct that our Flexiplus pricing plan does have a £0.99 fee for transactions, but this account has no monthly fee. On the other hand, our Deluxe pricing plan does have a monthly fee, but has both free transactions and free ATM withdrawals. If you’re interested in seeing more information on this, full details of all our pricing plans can be found on our website (under ‘Products’ and then ‘UK Prepaid Cards’), and details of any fees associated with your own plan can be found in your Terms and Conditions.

Regarding the problems you’ve had trying to contact us - for your reference, we don’t currently offer email or online account servicing. To get in touch with our Customer Services team, you’ll need to contact us by phone, using the number on the back of your card, or under the ‘Contact Us’ section of our website. If you’re still planning to close your account, you can do this over the phone too.

To your point on us passing information to advertising partners, I can confirm this is not something we do. Let me know if there’s anything further I can help with.

Kind Regards,
Jayne
Cashplus

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