Cashplus Ripoff !!!

★★☆☆☆
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rgumbrell's review of Cashplus www.mycashplus.co.uk

“Cashplus Ripoff !!!”

★☆☆☆☆

written by rgumbrell on 24/03/2015

I had the misfortune to try to use my cashplus card in the cashpoint of Lloyd's Bank in Cheltenham, last month on Feb. 3rd.The machine did not pay out any cash and a notice came up "cannot complete this transaction". I spoke to cashplus as I didn't want to see the transaction going through later on. Next day , £500.00 was transferred to Lloyd's Bank. I was incensed as I had NOT been paid any cash from the cashpoint machine. I spoke again to cashplus and they said they couldn't do anything . I could download a "Dispute form" and send it to an P.O. box in Salford. The form stated that it would take a minimum of 45 DAYS to complete the dispute. It is now 49 days that Lloyd's Bank /Cashplus have had hold of my £500 and even if the dispute succeeds , Cashplus will charge me £20.00 fee. This through no fault of mine, and I can see of NO REASON why this should take anywhere near 45 days. This is a RIP-Off

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Cashplus's Response to rgumbrell's Review

Written on: 06/05/2015

Dear Cashplus Customer,

I’m very sorry to hear about the issue you’ve had. I can see how being without your money for this time is frustrating.

Unfortunately, in these cases we have no control over cash machines, so we can’t directly resolve this for you. This does mean raising a dispute on your behalf, to request it be investigated by Lloyds.

We work within timeframes governed my MasterCard rules, which allow up to 45 days for the dispute to be investigated by the bank, and for them to confirm the results to us - sometimes this process can be extended if there are delays in receiving information.

I’m more than happy to follow up the progress of your dispute, please let me know if you’d like me to look into it.

Kind Regards,

Jayne
Cashplus

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