I will highly recommend that people do not use this company They were supposed to deliver on a set day But they did not collect the parcel Then they were delivering the next day but again no show !! Their website is awful and you cannot talk to them on the phone unless you have a business account Therefore you have to keep contacting the supplier of the goods So after 2 days off work waiting for my goods they then decided to deliver it in the third day when no one is available to take it !! And subsequently would not leave it ! Absolute shambles of a company !! Avoid at all costs !!

I ordered a bookcase which, unluckily, was to be shipped by XDP Express. Worst courirer imaginable. Three days ago, I got a text and an e-mail informing me my bookcase would arrive that day within a slot. Checking the tracker, I saw the driver was only ten minutes down the road. Got a text saying I would be his next delivery, then two minutes later, got an e-mail saying delivery could not be made. No reason given. Customer service unreachable via online chat or email, and they have no phone number. Next day no attempted delivery. Third day in, same scenario as above. I even signed online to generate a scan code, within a minute of being texted, to encourage the driver to turn up. A moment later, I got an e-mail with a picture of a random house, saying delivery had been attempted and I wasn't home. This is a total lie. Downloaded the app, and there saw they had all uploaded photos (three of them) each showing different houses, none on my street. They were pretending to deliver, and taking a photo of somewhere as evidence. What a joke. Have asked seller to refund item and send by different courier. 

The worst couriers I have ever encountered. Avoid, they are unreliable they don’t care about their customers, after my experience I cant understand why anyone would use them….probably cheap……..you pay peanuts and you get monkeys…..I think that just about sums this dreadfully unreliable service up! Certainly never heard of customer service. Time it was closed down. I shall see what Trading Standards think about them.

ABSOLUTE JOKE! Same story as all the other REAL reviews on here (not the ones there own staff put on) 1st delivery missed... No notification of intended delivery, Says 'Sms and email sent' then card left... UNTRUE! I had absolutely NOTHING!! 2nd 'attempted delivery' says card left and emailed... Again UNTRUE!! I have cameras watching the whole property including the road, no body even attempted to come Since then the website tracking won't update (still saying it's being delivered 2 days ago) the app is useless - doesn't work, I've emailed - no reply, live chat is always 'unavailable' This company is without doubt the WORST out there (and that's saying something) clearly just another flyby night company that will just screw as much money out of everyone they can before liquidating then opening another under a different name... PLEASE PLEASE avoid these sham artists! You WILL regret using them!!! I'm waiting for my parcel to be sent back then claiming a refund as clearly it'll never arrive

XDP MUST CLOSE DOWN!!! XDP PLEASE NOTE THAT I AM STILL WAITING FOR A RESOLUTION. VERY URGENT, REPLY NOW AS THIS IS GOING LEGAL. YOU CAN MINIMISE THE DAMAGE IF YOU COLLECT THE SOFA BY 5PM TODAY!!! To Whom it may Concern On the 21 November, 2023 I purchased the Accent Scalloped Back 3 seater sofa in velvet teal from eBay seller "FactoryFurniture4Less" with business name: "ISTORE4LESS LTD" of  Wallasey, UK. At the point of purchase, I paid £964.99. The sofa was advertised as a fast delivery and though there were cheaper sofas identical to this, I decided to opt for this due to the fact that it stated it would be delivered on Monday 27th November (l was meant to have guests coming to my flat that week which is a new build with nothing in it besides a kitchen). On Monday 27th November, I asked my employer whether I could stay home to receive my sofa delivery. Despite missing work, XDP (the courier service booked by the seller) did not show up so I called them right away to enquire about this. They said it would be delivered up to Wednesday 29th the latest. Now bear in mind that my work arrangement is that I work from the office, not from home, so asking my employer to do this again for another 2 days "just in case XDP turn up" was really scary and risky! Of course, XDP did not show up on neither Tuesday nor Wednesday despite me staying at home and missing work again. I worked so hard to build trust and a good reputation with my workplace! After several emails and phone calls, XDP promised they'd come on Thursday. They explained that arranging a 2-Man delivery needs arranging, even though they had time to arrange it from the day the seller booked them! It's like they offer A B and C services to the sellers but can really only offer A... Anything beyond that will either arrive late, or get lost or not arrive at all.. So there I was again, explaining to my boss that I couldn't go to work because of the sofa. Miraculously, XDP turned up on Thursday 30th November but with 2 major problems: only 1 man turned up despite the lies they told me about the 2-Man delivery and as the driver left in such a rush and I opened the box, the sofa was severely damaged and torn! I ran quickly outside to try and get him to take it back but he was already gone. Here I am now, stuck with a large sofa in a box, blocking the hallway of my new flat that I am not able to enjoy. I messaged the seller straight away about this and sent photos showing the damages and after several questions, he said that the return was accepted and the courier will be booked for collection. After the hassle I experienced with XDP, I made it clear to the seller not to book XDP again because there was no way I was going to be able to stay in and miss work for another week and wait ages for my refund and the sofa to be taken back, knowing how unreliable they are but the seller proceeded and booked XDP despite my clear warnings! After all I was put through, I knew I was about to endure a lot more stress and anxiety waiting for XDP to collect. Needless to say, I was promised they'd come Monday 4th December but it is now Wednesday evening and they have not yet shown up! Not only that but they sent me a collection time bracket today (Wednesday) and their usual signature link and I was here again waiting like a slave, unable to do anything, only for the driver to put "Nothing to Collect" in the tracking info!!! This has now taken a toll on my mental health, and I have had to order a new sofa before I even got a refund, which I didn't really afford and left me with no money but I had no option since my family is coming over this weekend! Everyone's mental health depends on being able to see my family and friends from time to time but because of XDP, I have had to cancel a meeting with friends I only see once a year, missed work multiple times, risked losing my job and now also waiting endlessly for my refund money which means that I cannot afford to buy Xmas presents for my 1 year old niece and 4 year old nephew who I only see once or twice a year and also have no space to get my new sofa in when it's delivered tomorrow (Thursday), which means that my family won't even have a place to sit when they visit!! My Xmas has been ruined — precious time with family that I will never get back! I am deeply distressed about this situation and am unable to sleep with worry! PLEASE PLEASE PLEASE DO NOT USE XDP, THEY NEED TO CLOSE DOWN. NOBODY SHOULD BE TREATED THIS WAY, THEY ARE SERIOUSLY INCOMPETENT AND WILL AFFECT YOUR MENTAL HEALTH DEALING WITH THEM!!! All I am asking is for the seller to refund me the money now and let me enjoy Xmas with family after all I was put through, not have to wait for XDP to show up and then for them to deliver the sofa back to the seller before I can get my money back! It is unfair on me to have to wait for my money back because the courier is useless! It is also unfair on me to be stuck with a damaged sofa in my hallway after everything! These people are utterly useless and should not be in business! YOU WILL END UP HAVING TO TAKE LEGAL ACTION LIKE ME!

Marked as Delivered even though Nothing! I Ordered a Wadrobe from BigFurnitureWarehouse that use XDP as a courier. Delivery was refused as was delivered to the wrong address. The XDP Courier marked the item as "Delivered" and took it away. XDP DO NOT ANSWER EMAILS or CHAT or LETTER or TELEPHONE CALLS. The supplier (BFW) advised they had contacted XDP themselves and the spoke to the driver who advised it had been delivered, IT HAD NOT! Their courier has potentially stolen the item as it has not been returned to BFW. DO not use either of these companies.

XDP never even put my stuff on a van. Over a month and it's still sat in their warehouse. Wayfair have asked for it to be returned and have re sent the order, which XDP are currently in receipt of. XDP refuse to contact me to confirm whether they'll attempt a deliver or not. They just close chat windows. I left a review elsewhere which they replied to making out it was Wayfairs fault they made no effort to deliver. They have £700 worth of my stuff and won't deliver.

Despite my neighbour telling this shoddy outfit that she couldn’t accept my sofa bed, these sham artists merely dumped my box downstairs and ran off. This box weighs in excess of 50kgs and was supposed to be delivered to my flat. I did insist that I was on the first floor with no lift.

Never in my life have I had such an awful experience with a courier or delivery company and I have been a customer of at least 6 different ones. Absolutely appalling, look at reviews elsewhere and you'll see just how awful xdp are.

Zero customer team (not service as they don't even have one that responds in the first place!). There own team don't even communicate nor do the delivery drivers even follow instructions given by their own company. 4 months and no parcels recieved. Needs reporting urgently to watchdog and quite frankly the company to be shut down. 1 star is way too high for them

My order was collected from the manufacturer on 4th July 2023 and XDP emailed that they had collected it. Manufacturer stated delivery normally 3 - 4 working days. Now 11 July, nothing. I've emailed XDP twice asking for expected delivery, but no answer, nothing. This wire order is for my granddaughter's rabbit hutch birthday present - what a let down by XDP

I am currently waiting on 2 separate orders both appear to just be sat at the delivery depot ???? one since 1st July one since 3rd July. No updates or explanation as to why it is not being delivered. Have had to chase both up with manufacturers as there is no way to discuss with XDP. Appalling service all round.

Worst experience of a delivery company ever. Received no notice of delivery, driver just turned out out of the blue. When I asked the driver to put the big heavy boxes just inside my door he flatly refused and then went on a completely unprovoked angry rant at me for 'treating him like a slave'. Unspeakably rude, borderline aggressive and completely unprovoked. Outrageous. A person with this attitude has no place in a customer facing roll. Will make a formal complaint.

The delivery man dumped the items we ordered, would not wait till we examined the goods and sped away. He was also extremely rude and would not help us to lift the items. The goods were smashed and damaged beyond use. No wonder he wanted to get away swiftly. XDP Express, should really take more care in selecting their delivery staff if they want to be regarded as a reputable company.

So xdp has had my parcel since 14th April its now 19th April, this has not moved , I tried web chat and failed tried email failed too. So now I have contacted the supplier Dobbies garden centre they will update me , I would never use a company like this to deliver absolutely shocking service, actually am fuming ????

Bought a bed on Ebay on 03/04/2023, i chose this above cheaper options because of the XDP express delivery and i needed it quickly. the delivery date was 5th or 6th, waited in both days all day and the following Saturday in the vain hope it would turn up but nothing, sent numerous messages to XDP and the Ebay seller and have been repeatably told it is coming , it is at the delivery depot and has been since the 5th and they are sorting it out. on the 14th , still no bed but i can now ask Ebay to step in and sort the issue but Ebay have said i can not be refunded for 10 more days as the item is in transit and could be delivered. so bought on the 3rd, still nothing on the 15th and i guess i have to sit it out another 9 days to get a refund and then look for another bed, but from now on , i will look to see who the courier is and will not buy from any source using XDP

absolute joke, how is this company still going and why do suppliers use them, text message on friday to say my parcel was being delivered between 8:50 to 10:50am monday so i had to take the day off work to be in for it, it never arrived by 1:00pm so i tried phoning them to be told it has to be the sender who phones, contacted the sender who is in china and no reply, now the tracking still shows its being delivered at the same times, what do they expect people to do when they have to go to work, now its anyones guess when it will be delivered and no one will be home as im not staying off work again

Looks like this company is a little like playing the lottery. You might get what you ordered but chances are there will be a problem. Your item will be sat in the delivery warehouse for weeks then will not come or will arrived damaged ot items missing. If you get it with no problems you have won the xdc lottery. They will definitely earn you a bad review if you use them

Want your business to go bankrupt? Then use XPD and watch your customers go elsewhere, XPD has had my parcel from the 9th August, says on their tracking for 12th August "Out for delivery" Now the 17th August no delivery and no idea when it will be delivered, Now i will get a refund from the company i bought these items from and that poor company will take the hit. Do yourself a favour dont use XPD for your company deliveries and dont buy from companies that use XPD