XDP Express Reviews

★★★★☆
3.5 / 5
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64% of users recommend this
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XDP Express

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Latest Reviews

★☆☆☆☆

“They delivered a bed which consisted of 3 parcels the...”

Written on: 29/06/2015 by Jonsimpson (1 review written)

They delivered a bed which consisted of 3 parcels the first 2 came off no bother, 7 to 10 mins later the other parcel was brought out of the van covered in foot prints and torn.the driver apologised and blamed the polish who load the vans....they then left..5 minutes later there was a knock on the my neighbour informed me there van hit my gate post , I checked my cctv and confirmed this had happened.after watching the footage the driver reversed into my post dislodging it from its foundations… Read Full Review

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★☆☆☆☆

“do not use ”

Written on: 19/06/2015 by pdFanning479 (1 review written)

have now been waiting for door that is faulty to go back for over a month and have had over 20 dates when xpd had arranged to pick up. world stores who use these people is just as bad, with out item returned I get no money back. have hated the whole experience of using world stores and of them using XPD… Read Full Review

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★☆☆☆☆

“Absoloute disgusting service”

Written on: 16/06/2015 by Mandy4646 (1 review written)

This has to be the most corrupt unprofessional company that I have ever dealt with. We're meant to deliver a bed & mattress on next day delivery. Driver turned up with only the bed. Assured me that he had forgot it and said he would be back with it within the hour. I waited in all day Saturday and the mattress never turned up. I called the company on Monday and they advised me that the driver said he had delivered all my parcels and that I was lieing and that there was nothing they could do… Read Full Review

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★☆☆☆☆

“Worst delivery company EVER”

Written on: 16/06/2015 by MLeadbetter (1 review written)

Ordered a mower from Mowdirect and it sat at XDP for 4 days. No contact no email. Still waiting to see if it arrives. How are they still in bussines with this many bad reveiws. They need to be on Watchdog… Read Full Review

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★☆☆☆☆

“Just when you thought couriers couldn't get any worse.....”

Written on: 12/06/2015 by marcmywurdz (1 review written)

Bought a bed base to be delivered 2 days from date of order; provided email address and phone number. Parcel tracking showed it had reached the XDP depot in time. Then it got stuck there; and there it stayed. No one had the courtesy to call to say it would not arrive. Call the local XDP depot? Tried 30 -40 times, its an unstaffed answerphone. Phoned XDP headquarters - premium rate phone line; keeps you on hold for ages then cuts out. Email through the link provided - no chance; the link doesnt… Read Full Review

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★☆☆☆☆

“extremely diabolical service”

Written on: 01/06/2015 by ribosomal (1 review written)

Waited in on five separate days for this so called courier to pick up damaged goods surprise surprise they didn't show five out of five days and time slots they gave me. I also ordered a bed via a separate company which arrived this week to my dismay delivered by xdp express the bed turned out to be the wrong one can't wait for the excuses this time because I think I've heard them all. My advice ask the company you buy from if they use xdp express and if so avoid them like the plague… Read Full Review

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★☆☆☆☆

“disgusting service..”

Written on: 30/05/2015

Absolutely appalled with the service from xdp. Still waiting on a delivery nearly a week later. called six times today no answer no call back… Read Full Review

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★★★★★

“Having read reviews.............”

Written on: 29/05/2015 by vyFisher68 (1 review written)

I was quite concerned about the delivery I was expecting from Wayfairto be delivered by Xdp. However, the first delivery was delivered ok and because it wasn't quite what my granddaughter wanted I ordered a different one and arranged for the first one to be collected. Both the collection and delivery were made by the same person on separate days and I found him to be most helpful and a really nice chap. I can't believe the reviews were written about the same company. My first concerns were… Read Full Review

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★☆☆☆☆

“Probably the worst courier ever”

Written on: 29/05/2015 by Garyw9250 (1 review written)

This courier does not answer the phone just an answer phone, when you leave messages they don't return your call, if you e-mail them the e-mail bounces back, they have had my goods for 8 days with no update. BEWARE!… Read Full Review

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★★★★☆

“Happy or Lucky ??”

Written on: 26/05/2015 by jay082003 (1 review written)

I had a package delivered by XDP and I was very happy with the service. Having read the reviews, I feel either I have been lucky or the service has dramatically improved. I had a pre-delivery alert email the night before the delivery to say they have a package for me and that another email will be sent to advise when delivery will take place. Had an email around 10:15 to say delivery would take place between 10:30 & 13:30. I had a phone call at 11:30 by the delivery personnel to say he is at… Read Full Review

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★☆☆☆☆

“Shambolic twice in one month!”

Written on: 26/05/2015

We have had two furniture deliveries through on line retailers in the past month which have used this useless, pointless so called delivery company. On both occasions their on line tracking updates have had no relation to what they've actually done and in fact I believe they lie on these. They have said they tried to deliver and left a card then changed their minds and said their driver ran out of time, they've claimed things have left the depot when they haven't and on both occasions they've… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 21/05/2015 by ChelseaWentworth (1 review written)

Ordered from bed world. Delivery been with depo for 6 days. have been trying to chase up. cant get through. Webite not updated on time. left messages. My 2 yearold is sleeping on a mattress on the floor as this bed was suppossed to be delivered 5 days ago… Read Full Review

Vp1985's Comment

Written on: 21/05/2015

Same thing for me...i still sleep on floor waiting for bed and matress from more than 3weeks!!
Terrible service!

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Vp1985's Comment

Written on: 21/05/2015

Same thing for me...i still sleep on floor waiting for bed and matress from more than 3weeks!!
Terrible service!

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★☆☆☆☆

“SHOCKING SHOCKING SERVE - DO NOT USE”

Written on: 20/05/2015 by AbbieWebb (1 review written)

XPD - There's not enough words to express the shocking service from this company and as of yet have struggled to find anything but negative reviews. They called me to say that they had my delivery of rattan garden furniture and would I accept on that day. I of course said yes as my items had already been delayed twice before. I waited all day but nothing! When I chased at 4.50pm that's when I was given the run around for 2 days! I was told it hadn't been loaded and that I would receive my… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 19/05/2015 by Primecol (1 review written)

XPD decided to repackage my trampoline and delivered half of it. All I have are the springs, Ring padding and Legs. Still waiting for the Posts, Mesh and bed. It has now gone past the delivery date which was a specifically requested day which I paid extra for and am still waiting for them to finally deliver the rest of the trampoline… Read Full Review

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★☆☆☆☆

“use at your own risk !!!!”

Written on: 17/05/2015 by wqChurchill445 (1 review written)

I ordered a new boiler from a company in Manchester. Their couriers (XDP) phoned up on Tuesday to say would someone be in on Wed so they could deliver it. My wife had plans but cancelled them so as to be in fro the delivery. Wed came, nothing all day , then i came home from work and looked on their tracking site , est time of delivery was 2.16-516pm , as it was half five i left itin case they had had a bad day . By 7 pm i was annoyed that nothing had come and checked the website again… Read Full Review

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★☆☆☆☆

“Dreadful service absolute”

Written on: 16/05/2015 by jkJones350 (1 review written)

The only reason I ever heard of the company is because I ordered a mattress online at a great price and free 48hour delivery. That was in the 2nd May 2015. As of the 14th May I still don't have my order. The delivery tracking system is inadequate simply because they don't have a key to the various stages so you don't really know what's going on. The item was cleared for collection from the online shop depot as of 5th May but tracking says it wasn't collected until 11th. Xdp have had possession… Read Full Review

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★☆☆☆☆

“Would Never Use this company again XDP Xtremly...”

Written on: 15/05/2015 by Batchelorjx391 (1 review written)

As with most people here - i would rather give them Zero Stars (but that option is not available) - Firstly, like many other of the reviewers I received the email saying Carded on the delivery date. Lucky for me I have CCTV recorded 24hrs and also live down a private road, where every vehicle that drives down is recorded on the CCTV. Email to company to ask them what was going on? As with other customers, the email was never answered. I then got the local despatch depot (by the sounds of it, a… Read Full Review

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★☆☆☆☆

“Very Poor Organisation.”

Written on: 12/05/2015 by DaneHarrison390 (1 review written)

Poor/inadequate/inaccurate communication with customers and, as other recent reviews, "delivery windows" are not kept. We stayed in two to three days waiting for delivery and when it eventually came, one of the delivery personnel was extremely rude. To be fair, the other was very understanding and explained that they had been having a bad time with angry customers all day. Contact with the depot was also a waste of time, they didn't appear to have adequate communication with their delivery… Read Full Review

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★☆☆☆☆

“SHOCKING, POOR, DREADFUL SERVICE”

Written on: 12/05/2015 by GLP21 (1 review written)

3 days i waited in for xdp to pick up a collection, they did not come, still havent, tried to get hold of their company by ringing/emailing them but no answer, they did not even let me know that they were not bothering to collect the item, i had to ring worldstores and arrange through their company the collection date from xdp, and the world stores company even said how unreliable xdp are but unfortunately they can not change their courier. They arranged for another courier for my collection… Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 08/05/2015 by Angela285 (1 review written)

Terrible service. No response to emails or phone calls. Cannot contact anyone. Give you half hour warning to be at home ( no use at all) Dont use them!… Read Full Review

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