XDP Express Reviews

★★★★☆
3.5 / 5
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XDP Express

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Latest Reviews

★☆☆☆☆

“Peed off customer”

Written on: 01/09/2015 by Love154 (1 review written)

I orders a bed last Wednesday 26\08\15 to be delivers on Friday 28 the I get a call say bed still at depot but mattress will still be delivered on Friday NOT I called both XDP & bed company promised it would definitely be delivered Tuesday 1\9\15 still not here checked tracking it still in depot what the heck is going on? Why is the bed & mattress not here as promised? IF NOT here by tomorrow I want my money put back in my account & you can keep your order in your depot as long as you like I… Read Full Review

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★☆☆☆☆

“Arrived before time slot, of course I wasn't there..”

Written on: 25/08/2015 by fat_tranny (1 review written)

Just utter rubbish, they gave us a three hour window 12-3. I arrive back at 11:55 to find a note that they had been there just 5 mins before. I called, it took them 2 hrs to get back to me by which time the driver was "too far away" and was "too busy to wait" avoid,and avoid any online supplier who uses XPD, just rude and uncaring… Read Full Review

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★☆☆☆☆

“Worst Delivery Company”

Written on: 24/08/2015 by Pissedoffofdorset (1 review written)

Second afternoon of waiting for this appalling company to deliver my goods. Cannot get hold of them on the phone, either no answer or straight to voicemail. Three emails sent and still no response. Best bit, they said I wasn't home when they first tried to deliver and yet i didn't leave the house!!! The company I have ordered from have even chased them twice today about my delivery and they are exasperated too. Someone eventually called me two hours after I left a message and said 100%… Read Full Review

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★☆☆☆☆

“Overnight delivery? Hahaha!”

Written on: 15/08/2015 by Nkl1007 (1 review written)

Arranged for parcel to be sent via overnight delivery service and ......... I guess it was overnight but 6 nights and not one ....... So far!! Wrote to the office the parcel appears to be llanguishing in (540) and I'm still awaiting a reply! Hopefully it will arrive tomorrow. Embarrassing when the title of your operation contains the word 'Express'! :( Disappointing in this day and age… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 05/08/2015 by Tyshawng491 (1 review written)

No show no response no apology will never order from any firm using them.a really time consuming and stressful two days and total waste of time.would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“No show, no contact no delivery at the day”

Written on: 03/08/2015 by Will466 (1 review written)

Company no answers for email, try rung them at 18.30 and is saying office closed open hours between 9.00 - 19.00. No contact on the delivery day, no show of driver, still awaiting for delivery but is Saturday so don't think it will be anythink deliver today. Unbeliveble we are in the 21 century and still something like this exist. Need contact to Rip of Britain. Took day off work yesterday awaiting for delivery and no even email me or telephone contact to delivery won't be there yesterday… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 01/08/2015

Not many words to describe this despatch company apart from disgusting, useless, amature, no respect for customers and not a clue where their packages are or their opening times. Customer services- NONE: Every time I called them WITHOUT FAIL noone answered, left numerous voicemails and email. When I finally got through to one of the TEN phone numbers, all they wanted to know is where i got this number from and were not willing to help me with my delivery. This is the most unreliable… Read Full Review

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★☆☆☆☆

“'Lost my TRACKED parcel'”

Written on: 20/07/2015 by DisgruntledClaire (1 review written)

Ordered an item from a home retailer (11th July) and was immediately receipted with details of delivery and tracking information. So far so good... that is until XDP became involved. I was informed that my parcel would arrive on or before 14th July (pretty quick!). By the 17th it had still not arrived, but I wasn’t too worried as the tracking confirmed it was in transit, though I noted it hadn’t moved from tracking for 3-4 days... I then decided to email the local branch to ask when it… Read Full Review

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★☆☆☆☆

“Absolute Rubbish company”

Written on: 17/07/2015

Order sat in delivery hub for 2 days. Then stayed in all day from 8.45 until 6pm for a promised delivery! E mailed local depot at 5pm to say no delivery had happened. Horrified to see on tracking record that 20 mins after my e mail to them that they had left a card!! As I sat in the garden all day to ensure this so called carding didn't happen as colleagues told me that's what they do instead as an excuse for not delivering to put 'blame' on customers. The Tracking Record also stated that… Read Full Review

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★☆☆☆☆

“Absolutely Appauling!”

Written on: 07/07/2015 by andrew.mock (1 review written)

XPD is probably the worst delivery company on the face of the planet. They are completely incapable of answering the phone, delivering a package on time & undamaged. I deal with delivery companies daily and would strongly recommend you take your business elsewhere… Read Full Review

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★☆☆☆☆

“They delivered a bed which consisted of 3 parcels the...”

Written on: 29/06/2015 by Jonsimpson (1 review written)

They delivered a bed which consisted of 3 parcels the first 2 came off no bother, 7 to 10 mins later the other parcel was brought out of the van covered in foot prints and torn.the driver apologised and blamed the polish who load the vans....they then left..5 minutes later there was a knock on the my neighbour informed me there van hit my gate post , I checked my cctv and confirmed this had happened.after watching the footage the driver reversed into my post dislodging it from its foundations… Read Full Review

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★☆☆☆☆

“do not use ”

Written on: 19/06/2015 by pdFanning479 (1 review written)

have now been waiting for door that is faulty to go back for over a month and have had over 20 dates when xpd had arranged to pick up. world stores who use these people is just as bad, with out item returned I get no money back. have hated the whole experience of using world stores and of them using XPD… Read Full Review

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★☆☆☆☆

“Absoloute disgusting service”

Written on: 16/06/2015 by Mandy4646 (1 review written)

This has to be the most corrupt unprofessional company that I have ever dealt with. We're meant to deliver a bed & mattress on next day delivery. Driver turned up with only the bed. Assured me that he had forgot it and said he would be back with it within the hour. I waited in all day Saturday and the mattress never turned up. I called the company on Monday and they advised me that the driver said he had delivered all my parcels and that I was lieing and that there was nothing they could do… Read Full Review

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★☆☆☆☆

“Worst delivery company EVER”

Written on: 16/06/2015 by MLeadbetter (1 review written)

Ordered a mower from Mowdirect and it sat at XDP for 4 days. No contact no email. Still waiting to see if it arrives. How are they still in bussines with this many bad reveiws. They need to be on Watchdog… Read Full Review

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★☆☆☆☆

“Just when you thought couriers couldn't get any worse.....”

Written on: 12/06/2015 by marcmywurdz (1 review written)

Bought a bed base to be delivered 2 days from date of order; provided email address and phone number. Parcel tracking showed it had reached the XDP depot in time. Then it got stuck there; and there it stayed. No one had the courtesy to call to say it would not arrive. Call the local XDP depot? Tried 30 -40 times, its an unstaffed answerphone. Phoned XDP headquarters - premium rate phone line; keeps you on hold for ages then cuts out. Email through the link provided - no chance; the link doesnt… Read Full Review

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★☆☆☆☆

“extremely diabolical service”

Written on: 01/06/2015 by ribosomal (1 review written)

Waited in on five separate days for this so called courier to pick up damaged goods surprise surprise they didn't show five out of five days and time slots they gave me. I also ordered a bed via a separate company which arrived this week to my dismay delivered by xdp express the bed turned out to be the wrong one can't wait for the excuses this time because I think I've heard them all. My advice ask the company you buy from if they use xdp express and if so avoid them like the plague… Read Full Review

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★☆☆☆☆

“disgusting service..”

Written on: 30/05/2015

Absolutely appalled with the service from xdp. Still waiting on a delivery nearly a week later. called six times today no answer no call back… Read Full Review

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★★★★★

“Having read reviews.............”

Written on: 29/05/2015 by vyFisher68 (1 review written)

I was quite concerned about the delivery I was expecting from Wayfairto be delivered by Xdp. However, the first delivery was delivered ok and because it wasn't quite what my granddaughter wanted I ordered a different one and arranged for the first one to be collected. Both the collection and delivery were made by the same person on separate days and I found him to be most helpful and a really nice chap. I can't believe the reviews were written about the same company. My first concerns were… Read Full Review

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★☆☆☆☆

“Probably the worst courier ever”

Written on: 29/05/2015 by Garyw9250 (1 review written)

This courier does not answer the phone just an answer phone, when you leave messages they don't return your call, if you e-mail them the e-mail bounces back, they have had my goods for 8 days with no update. BEWARE!… Read Full Review

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★★★★☆

“Happy or Lucky ??”

Written on: 26/05/2015 by jay082003 (1 review written)

I had a package delivered by XDP and I was very happy with the service. Having read the reviews, I feel either I have been lucky or the service has dramatically improved. I had a pre-delivery alert email the night before the delivery to say they have a package for me and that another email will be sent to advise when delivery will take place. Had an email around 10:15 to say delivery would take place between 10:30 & 13:30. I had a phone call at 11:30 by the delivery personnel to say he is at… Read Full Review

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