XDP Express Reviews

★★★★☆
3.5 / 5
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XDP Express

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Latest Reviews

★☆☆☆☆

“Laughable”

Written on: 05/02/2016 by 419Powell (1 review written)

Having dealt with courier companies over the last 10years l can honestly say it's one of the worst l've come across. Just avoid them at all costs… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER!”

Written on: 03/02/2016 by BraedonLeach198 (1 review written)

I urge all to stay away from this company, seriously nothing but trouble! I have been treated disgustingly! I ordered a bed frame, chose next day delivery and was home all day, no one turned up, not even a phone call, nothing. Spoke to them and basically got screamed at down the phone by an extremely rude lady and hung up on twice, delivery driver was as rude as they come too. The next day I was told the frame would be delivered and I got a call to say no one was Home, the delivery driver was… Read Full Review

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★☆☆☆☆

“Should be shut down”

Written on: 21/01/2016

I expected a furniture delivery on the 12th Jan as I received an email on the actual day to give me a time slot. I rearranged my day at work to be home for the 3 hour slot.... no delivery. I called two different numbers provided by XPD, (one a premium rate) over 25 times over the next couple of days, left over 15 voice messages and several emails, not ONE was replied to. I managed to get through once to a lady who showed no interest or care, just said it will come out the next day. Surprise, it… Read Full Review

Nelson60's Comment

Written on: 22/01/2016

I am experiencing exactly the same problem - 3 hour slot given yesterday but no show. Same again today. No communication. Absolutely terrible. Don't believe I'll ever get my delivery!

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Shantao's Comment

Written on: 23/01/2016

Mine eventually turned up next door at 7.19pm, wrong address, wrong time and again, the box was battered and contents damaged! Now another issue to get it replaced and guess who is going to delivering that? Yes XPD!
I have left my 'story' on watchdog online. I think others experiencing these problems should too.
Good luck in greeting your delivery safely.

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★☆☆☆☆

“Disgraceful”

Written on: 17/01/2016 by N1kk1w (1 review written)

This is an awful company,if I could I would not have even given it one star. they've been telling me my item is on its way since 23rd December I've been given a time slot on several occasions, waited in but nothing has shown up. It also seems they've been reporting people's 1star reviews, on another website, so they get taken down and reviewed. I would never recommend this company and next time I buy something I will check what courier service they use before purchasing. I'm… Read Full Review

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★☆☆☆☆

“THEY CANT EVEN AFORD THERE WEB SITE !!”

Written on: 14/01/2016 by 457Kendall (1 review written)

WELL IVE BEEN WAITING FOR MY PARCEL NOW FOR 10 DAYS AND I HAVE RECEIVED 2 EMAILS SAYING ITS ON ITS WAY ? WHEN YOU GO TO TRACK PARCEL THE WEB SITE IS CLEARLY NOT EVEN UP AND RUNNING, GOD KNOWS WERE AND WHEN MY PARCEL WILL TURN UP. ON READING THE REVEIWS I THINK COMPANYS SHOULD GIVE YOU A CHOICE ON WHAT COURIER YOU WOULD LIKE TO DELIVER PEOPLES ITEMS… Read Full Review

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★☆☆☆☆

“xdp express unreliable company be aware !!”

Written on: 13/01/2016 by Kailey237 (1 review written)

i took afternoon off work and they failed to turn up, no phone calls, recived email at 11.30am to be told to be home between 12.30 to 3,30pm same day 2nd time useing this company but never again. sent 3 emails to request call from maneger and got no responce. waited 20 minutes on hold on there phone line for them to then flick the answer phone on asking to leave my number, no call back !! if your ordering something online or by phone please make sure before you order that xdp express are no… Read Full Review

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★☆☆☆☆

“bed”

Written on: 12/01/2016 by Alessandrau445 (1 review written)

Scheduled delivery by xdp for 9th jan between 2.41!an 5.41 an they dont turn up! Disgusting service... Avoid using this company!!!!… Read Full Review

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★☆☆☆☆

“The WORST courier company EVER”

Written on: 10/01/2016 by Wilsony372 (1 review written)

Absoutely shocking service! No way of getting hold through phone. Been waiting all week for a bed to be delivered. Today received slats for a bed but no actual bed. My 6 year old is really upset his new bed hasn't turned up. i have to sleep on my sofa so he can have a bed. And to top it off, reading previous reviews it probably wont come for another month! Avoid this company! if they have an ounce of good customer service they would respond! I will never buy off a company who sends via… Read Full Review

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★☆☆☆☆

“Terrible service!!!”

Written on: 08/01/2016 by Stanleyto1982 (1 review written)

Ordered 2 mattresses for delivery from EBay. Due to sudden hospitalisation I requested a new delivery address which XDP confirmed would be fine. Received confirmation that delivery would take place between 1230-1530. Stayed in awaiting delivery, it never arrived yet XDP tracking confirmed the items had been delivered. Tried to ring customer services as I did the previous day, again an answer machine and no reply from message I'd left. Now having to chase mattress supplier to try and sort this… Read Full Review

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★☆☆☆☆

“Appaling”

Written on: 04/01/2016

Arranged for item to be collected Thursday. XDP emailed on Weds to state they'd give a time on Thurs that they would collect. They never did, nor did they respond to my calls or emails. I wasted a day waiting for them. Then I received an email this morning to say that they would collect today. Yet again they have not responded to my calls or emails… Read Full Review

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★☆☆☆☆

“The worst company”

Written on: 27/12/2015 by Guzmanku332 (1 review written)

I can't even begin to write in words just how much I hate this company. Awful service (if you van even call it that) with no idea of what's going on. Stay away if you actually want an item to be delivered. Contemplating a refund from the seller, though it isn't even their fault… Read Full Review

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★☆☆☆☆

“Tried to get them on the phone. No answer. their...”

Written on: 24/12/2015 by Jordanej189 (1 review written)

Tried to get them on the phone. No answer. their website is old and doesn’t work at all, meaning that it doesn’t tell you anything, only information probably used by the company. Stayed more than half an hour speaking with a robot on 084 number ( leaving me with the idea that the company is making money from this ), the supplier told me that the goods we're picked up from them, yesterday. Still don't know when my goods will be delivered. Lack of support, lack of service on their website (… Read Full Review

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★☆☆☆☆

“ABSOLUTE RUBBISH COMPANY”

Written on: 11/12/2015 by MaidstoneLady (1 review written)

I ordered an item of furniture on line. The company despatched it to XDP the NEXT DAY. The same day I got an e mail from the furniture company to say that XDP had told them there would be a delay on my delivery - no mention of how long. The furniture company said to contact them if delivery had not been made within 3 days - or contact XDP direct and they gave me a telephone number to ring. After 3 days I duly called XDP and waited and waited for an answer! I gave up! I tried again later -… Read Full Review

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★☆☆☆☆

“Complete fiasco. Avoid like the plague. ”

Written on: 10/12/2015

Complete fiasco. Avoid like the plague. My package was due to be delivered on Monday 30th Oct last week. There was nobody available to receive it, and so a card was left. I arranged redelivery for Thursday 3rd December. I waited in all day, but the package did not arrive. I was unable to get to through to anyone at the depot until 5.45pm, having phoned intermittently all day. XDP said that it had not been loaded to the van as it should have been, and they would try again on Friday, the next… Read Full Review

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★☆☆☆☆

“Useless customer support”

Written on: 07/12/2015 by bdJimenez236 (1 review written)

Had a delivery due yesterday specifically arranged extra care for my elderly mother and father so that i could be here to sign for my items. Wasted a whole day phoning and sending e mails. One lady i spoke to was understanding and said that due to black friday theye were really busy. Thats not my fault, but she did tell me to call back at 3pm as the tracking details had not been updated. When i tried to do this the answerphone was on and 2 messages were left. No response. Phoned again this… Read Full Review

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★☆☆☆☆

“Abhorrent ”

Written on: 28/11/2015 by R.holloway (1 review written)

When will businesses wake up and STOP USING THIS COMPANY?! They do not offer a service, they offer a joke, a headache, a complete lack of respect. I received a text on the 19th November "We have collected your order. Delivery info will follow on receipt at our delivery depot. Call for more info". I have called this number everyday since. First few occasions it hadn't arrived at the depot. I rang on the 24th to be informed it had arrived at the depot the day before. Where was my phone call? In… Read Full Review

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★★★★★

“Good service”

Written on: 22/11/2015 by MichelleNichols (1 review written)

Goods arrived on time. The driver was polite and helpful lifting the parcel into the hall. I would definitely use in preference to a company called H*****… Read Full Review

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★★★★★

“Very good service ”

Written on: 22/11/2015

Very good service on time . They tell how long they will be to deliver your goods thank you for your first class service… Read Full Review

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★★★★★

“Satisfied with customer service and delivery”

Written on: 22/11/2015 by Kimberly321 (1 review written)

I can't fault this company for anything - had a table delivered on the weekday, therefore could not be home all day, once delivery sms text arrived, I called them up and agreed with the driver that he would contact me half an hour prior to delivery time and I would be able to get back home. So this happens. Very happy! Thanks!… Read Full Review

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★★★★☆

“KIND and COURTEOUS DRIVER”

Written on: 21/11/2015 by LorraineMCFC (1 review written)

Arrived slightly after the stated time , but the delivery man was a credit to the firm… Read Full Review

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