XDP Express Reviews

★★★☆☆
3.4 / 5
61% of users recommend this
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XDP Express

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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 31/01/2015 by Tobes11 (1 review written)

Rude, incompetent slow. Drivers to thick to realize that swearing at customers whilst standing in an infant school is not a good idea. Still, phones are never answered and emails never responded to either so unlikely that my complaint will result in any action. Delivery was a week late, but was still brought despite then having been told it was cancelled. Don't use these people. Ever… Read Full Review

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★☆☆☆☆

“Insurance claims”

Written on: 29/01/2015 by mtisdell (1 review written)

We have an account with XDP and ship goods with the insurance at an extra cost. We had an item damaged by one of their drivers taking it from the collection depot to the delivery depot. On the delivery depot receiving it, he marked it as damaged! We have made a claim on our insurance through XDP, sent in the images, invoice as requested and still they will NOT pay out as now they are moving the goal posts and saying they require more images of goods with consignment No., images of packaging… Read Full Review

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★☆☆☆☆

“Disgraceful Customer Service”

Written on: 29/01/2015

Waited in on 3 occasions for a delivery which didn't turn up, managed to speak to someone at XDP, who gave me the number of a man called Frank at the depot, and basically left me to sort it out myself. Frank turned out to be possibly the worlds rudest man, accepting no responsibility, nor offering any apology for my wasted time. He merely said "we'll deliver it tomorrow" before putting the phone down on me. Needless to say, this delivery didn't happen either. I spoke to the supplier (Bedroom… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 26/01/2015 by bhVelez1976 (1 review written)

After waiting for over a week for my delivery, it did eventually turn up. Great. No - missing part of the item. Told that the missing piece was at the depot. Re-arranged for the delivery on my day off. I have never seen and smelt suck a scruffy, smelly, dirty individual in my life, i kid you not. He looked like stig of the dump, and smelt even worse. The van was falling apart, no "logo" i asked him who he worked for, he replied Express Despatch also know as XDP. He truly looked more like… Read Full Review

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★☆☆☆☆

“There should be a 0 star option for this company!”

Written on: 25/01/2015 by Devineec80 (1 review written)

Parcel did not arrive at allotted time, so I emailed them, then phoned them and after waiting for 10 mins someone picked up the phone and put it straight down again, this happened 3 times! Eventually spoke to someone who said they would phone the driver and call me back. No call back. Phoned again and text, no reply. Parcel left outside my door 3 and a half hours later. It was 83kg and I could hardly move it. Worst service I have had for a very long time. Do not choose to use this lot… Read Full Review

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★☆☆☆☆

“Avoid at all cost!!!!”

Written on: 22/01/2015

I have been waiting for a delivery for 13 days. The company i ordered from has sent out a second headboard as the first one got lost?! Guess what, the second headboard has been at the XPD depot for a week now, last week i was told they had no drivers available but would send it out this week. When you call the company nobody picks up and nobody replied to the messages i have left. Don't use this company!!!!!!!!!!!… Read Full Review

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★★★★☆

“Good Service”

Written on: 22/01/2015 by MagdalenaRitchie1972 (1 review written)

Was very worried after reading reviews but bed has turned up :-) Only criticism, tracking website could be a bit more informative. I entered my tracking number but there seem to be several items with nearly the same number so I was unsure if my bed was en-route… Read Full Review

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★☆☆☆☆

“non delivery”

Written on: 20/01/2015 by johnnyboy56 (1 review written)

unable to contact anyone any where to find out when my package will arrive. they dont answer phone , reply to e mail . package in depot 580 but cannot find where that is , if i could i would try to cllect it myself… Read Full Review

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★☆☆☆☆

“20 days , 2 parcels lost, ”

Written on: 20/01/2015 by Briana444 (1 review written)

parcel sent on a one day delivery from norfolk, did not arrive, second parcel sent by vendor, it is now 20 days both parcels have vanished . I've left messages with xdp customer service, emailed them , phone messages etc over two days and they hav'nt even acknowledged them . the local depot OXFORD, has a number but they dont return calls either , So do not under any circumstances use this gang of fools if your package needs to go to oxford, it will go missing. … Read Full Review

Hedinerdrum's Comment

Written on: 22/01/2015

I had the same experience.

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★★★★★

“very pleased with the service”

Written on: 20/01/2015 by Agnes1842 (1 review written)

After having read so many bad reviews i was a but worried but the service was great,received an email on the Monday morning saying my parcel had been despatched and was on way to delivery depot,received an e mail on the Tuesday morning to say it had arrived at delivery depot then an hour later another e mail with an estimated delivery time between 9.08 am and 12.08 pm and by 9.45 my parcel had arrived,delivery driver was very pleasant so overall i am pleased with the service.Had never heard of… Read Full Review

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★☆☆☆☆

“XDP have had my item since 6/1/15 still waiting for...”

Written on: 20/01/2015 by ZoeSanders348 (1 review written)

XDP have had my item since 6/1/15 still waiting for confirmation of a delivery date! No reply to 2 emails and 4 phone calls. NOT HAPPY! I suggest you do not use this company EVER!!… Read Full Review

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★☆☆☆☆

“never use again !!!!!!!!!!!!”

Written on: 20/01/2015 by chelseababe (1 review written)

This company is diabolical………still waiting for parcel………they still don't reply to emails or phone calls,parcel out for delivery status yesterday… still no parcel..status delivery now is check address …every other courier company found my address without a problem !!!! this has been going on for a week now…. Do not use this company if you want to receive your parcel… Read Full Review

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★☆☆☆☆

“Terrible dont use company if you want an item delivered”

Written on: 19/01/2015 by suef865 (1 review written)

Received email saying delivery between 10am-1pm, 2pm still not delivered, phone numbers they do not answer (mobile and landline) and don't respond to emails, now 3pm still nothing… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 19/01/2015

Totally agree with all over negative reviews. There customer service is appalling as is that of Worldstores who choose to use them as their couriers. Do not use either company… Read Full Review

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★☆☆☆☆

“Absolutely appalling lack of customer service.”

Written on: 18/01/2015 by Kittyfortune (1 review written)

No contact from this company apart from a 'pre-alert'email on Momday 12th. My consignment Z3DRLJ013666 is shown by their tracking info to be at delivery depot 800. There it has languished all week until the tracking suddenly changed on Friday 16th to "out for delivery, ETA 2.08-5.08 pm.(no notification sent to me however, I found out by chance as I checked one last time) Brief excitement, but they didn't show up or indeed bother to change the tracking info, which still shows that ETA 2 days… Read Full Review

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★☆☆☆☆

“Total Lack of respect for customers goods”

Written on: 18/01/2015 by Frazier66 (1 review written)

On their arrival I went down to the ground floor to let in the delivery guys, to find them dragging my new sofa across a concrete floor. Once the sofa was dropped in my flat I then find one side of the packaging is totally ripped open and the sofa stained with dirt. I had a go at the delivery guys but they did not care one bit and just walked off. So I now have a damaged sofa and having to get the sofa company to sort out the problem… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 17/01/2015 by Auroral333 (1 review written)

They advertise how good there service is and I have to say this has to be the worst courier company I have ever come across They give you numbers which they don't pick up when you do get through to them there illiterate staff do not help!!!! Re arranged twice now for delivery when I have left 2 messages please don't come during certain hours as no one will be home I think they choose not to listen ! 3rd try for tomorrow let's see if they understood requirements The staff make my blood boil!… Read Full Review

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★☆☆☆☆

“Terrible - do not use”

Written on: 16/01/2015

A supplier of ours has sent 2 orders to us last week using this outfit. The tracking part of their website gives no information whatsoever and no one ever answers the phone. They have supposedly been calling our supplier back with an update for days now which is obviously just blatent lies. I have been trying to contact them myself since 8am this morning and I am getting nowhere. I seriously advise that you do not use at all… Read Full Review

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★☆☆☆☆

“Theft of item!! Lied!! Fails to deliver!!! get them...”

Written on: 15/01/2015 by Russell18054 (1 review written)

Worst company I have ever seen!! Worse than citylink so fingers crossed they get sacked and shut down!!! lied twice about delivery date... Waited twice at home and no one turns up...they offer no phone support and no respond from email!!. a warning to everyone that this company is now closing and all items may be sent back to sender!!!'n Tracking Z3DMDR035974 Warning to all customers not to use this company!!!!' Roumers are going around they are shutting down!!!!!… Read Full Review

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★☆☆☆☆

“Disgusted, Annoyed and STIILL WAITING!!!!”

Written on: 15/01/2015 by fionaarmstrong (1 review written)

Received a text message on 12th January 2015 to inform me my delivery would be received that day between 5.29pm to 8.29pm and I'm still WAITING!!!!!!!!! Persistent telephone calls and emails have been made but it's now the 15th January 2015 and still no one has replied to my emails or answered the phone!!!!!! If anyone from XDP is reading this my consignment number is Z3FKEX002840 it would be nice to know there is life at XDP!!!!!!!!!… Read Full Review

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