XDP Express Reviews

★★★★☆
3.5 / 5
63.5% of users recommend this
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XDP Express

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Latest Reviews

★★★★☆

“Didn't have any problems”

Written on: 18/12/2014

Ordered a bed and mattress on Thursday night and chose Monday for delivery. Got email saying XPD express was the courier, googled them and was very worried after reading reviews. Got 3 hour delivery slot and 2 separately ordered items arrived together within first hour. Guess majority of people post reviews after bad service so thought I'd give a bit of hope to anyone who's just got this courier and is looking them up - It might just be ok :)… Read Full Review

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★☆☆☆☆

“A Comedy of Errors!!!!”

Written on: 15/12/2014 by clare1337 (1 review written)

Where do I start... having ordered a mattress from a company that offered 24 hour delivery I was advised my mattress would arrive on the Tuesday someone would need to be in as signature required. Day off work no mattress. Day two email from XDP to say mattress would be delivered PM. afternoon off work, no matress unable to make contact with depot as lines always busy and go to anwer phone. Day three phone call to supplier of mattress who tell me according to their records mattress has been… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 13/12/2014 by ValeryTerry398 (1 review written)

Placed an order for a bed 2 weeks ago to arrive on the 10th December, booked a days holiday and waited in all day! Tried calling the number on their website and after ringing a few times it kept going to answer phone, left 2 messages and sent 2 emails with no reply!! Very poor customer service, the company we ordered the bed with have finally come back to us this morning and said they had an issue with their truck! Apparently it is out for delivery on Saturday but I wont hold my breath. Reading… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY”

Written on: 11/12/2014 by JaylinGustafson496 (1 review written)

THIS COMPANY IS A JOKE. WAS MEANT TO TURN UP, NEVER DID THEN THE NEXT DAY SENT AN EMAIL WITH TIMES THEY WOULD BE DUE, NEVER TURNED UP, ABSOLUTE JOKE. IF YOU NEED SOMETHING DOING PLEASE GO ELSEWHERE, DONT GIVE THEM YOUR BUSINESS, YOU WILL NOT BE HAPY… Read Full Review

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★☆☆☆☆

“Totally Incompetent company”

Written on: 10/12/2014 by Tomas163 (1 review written)

We were given an ETA of 16.30 to 18.30 yesterday , my wife took 3 hours off work and they didn't arrive, after phoning their depot twice the guy insisted the were only a few streets away and running late , by 8 o clock and still no show I rang their depot which had now closed. After calling their depot this morning it appears the van was not even in our town so it appears they simply tell lies. It eventually arrived at 4 o clock today after taking more time off work. DO NOT shop with a… Read Full Review

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★☆☆☆☆

“HAVE NOTHING TO DO WITH THIS COMPANY”

Written on: 09/12/2014 by MattiePorter1962 (1 review written)

Had to give at least one star but would have given none had I been given the choice. This is the most atrocious delivery company going. I ordered my item on Wednesday 3rd December and paid for express delivery for Friday. Friday came and went after staying in all day. Nothing arrived and they would not answer my emails or my telephone calls. Waited in all day Saturday and then again on Monday. Again no answer to emails asking what had happened and no answer on the telephone. I… Read Full Review

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★☆☆☆☆

“Never will I receive goods from here again! ”

Written on: 08/12/2014 by JusticeMcAllister380 (1 review written)

After ordering my bed and being told expected delivery was 9th December, my partner took that day off work for delivery. On the 2nd I had an email saying it'll be with you today. Luckily someone was in and managed to receive ONE parcel. The driver said he's forgotten the other and to rearrange for delivery. Re arranged for Wednesday was told no. Rearranged for Friday first thing, was told yes but the driver doesn't leave until 11! What sort of a courier is this? After speaking to customer… Read Full Review

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★☆☆☆☆

“Join the club of malcontents”

Written on: 07/12/2014 by DoctorD2006 (1 review written)

Join the club! I ordered an Otterman that was promised for delivery between 2.12.2014 and 4.12.2014. Stayed in six days now, Tracked the item, sent XDP emails, Rang and left details of.Tracking No ZDBZRJ000792 Post Code ST19 5DN, emailed with absolutely no notice taken. Latest tracking says it's at despatch depot, where ever that is! Not at all impressed by the documented reviews. Shall be warning my supplier not to use them, as their own ebay reputation will suffer. DoctorD… Read Full Review

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★☆☆☆☆

“Where's my parcel”

Written on: 06/12/2014 by Totalmere (1 review written)

Shock horror, ordered a tv online which was supposed to be delivered today by xpd. I hadn't heard of them but after receiving emails with tracking number and seeing a delivery time slot for 3 hours I wasn't worried. After the parcel didn't show up I did a quick review of the company and have found out this happens on a regular occasion. I stayed in this afternoon awaiting my delivery which has been a complete waste of a Saturday. Would definitely stay well clear of this company in the future… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 05/12/2014 by Samarap384 (1 review written)

I have had 3 emails stating consignment at deport then consignment being delivered between 134pm and 434pm, so rang the local deport and he rang the driver and he said it would be before 7pm, this was at 5pm, and guess what still waiting, so rang deport back and they are closed. So did live chat with the supplier and they said they haven't had any issue with the courier, REALLY must not read any reviews, so will have to rearrange as back to work now till Monday, please never use shocking… Read Full Review

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★☆☆☆☆

“Don't update tracking and don't answer their phones!”

Written on: 03/12/2014 by Herndonag176 (1 review written)

Unfortunately a seller on eBay decided to use this company, it's the first time i've even heard of them,the information I was emailed was that my package would be delivered in the PM and check for updates, six hours later no update and these people are not answering the phone and the address given is one of an office so I simply wanted to check the rough time it will arrive since time is getting on. I for one would not use this service but unfortunately this time it was not my choice and I see… Read Full Review

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★☆☆☆☆

“Probably the worst delivery firm in the country”

Written on: 03/12/2014 by Daly460 (1 review written)

I can only repeat what so many others have said before me. They mislead you about delivery times on their tracking system, then they dont even turn up at all. They do not answer their phones or respond to emails so you cant even get through to them to complain! I ended up emailing them telling them to return the item to the seller as I no longer had the time to waste waiting in for more and more days of undelivered items. I wish I had known about this firm before I made my purchase as I… Read Full Review

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★☆☆☆☆

“Delivery and customer service non-existent”

Written on: 01/12/2014 by 270Gorman (1 review written)

I paid for next day delivery service, the item was dispatched to XDP on Thursday 28th November. A you do, I waited in from 1-32 to 4-32 on Friday 29th ( the time given to me to expect delivery) the item did not arrive. I have attempted to contact the XDP both via e-mail and the customer care telephone number which was via a answer machine. I also used their local telephone contact number; surprise, surprise it was on answer machine. I have not been contacted by XDP to date and am still waiting… Read Full Review

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★☆☆☆☆

“worst service”

Written on: 29/11/2014 by chella (1 review written)

They cannot keep up any timing. I had to spend two Saturday's doing nothing waiting for my order to arrive. And even then I did not receive it.I had to look at getting a refund. Altogether I had lost more money than the goods I had paid for. Pleas don't use this service or buy from someone who uses this service… Read Full Review

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★★☆☆☆

“started well, ended badly.....”

Written on: 27/11/2014 by laura.cerasale (1 review written)

The communication from these guys re parcel tracking seemed to be great - until the tracker suddenly changed from 4 items on the delivery (1 bed ordered but split into headboard, sides, end board and slats) to 3. I then received the 3 items but not the 4th, the slats. Called and reached their answerphone so left a message. Hours later no response so I then called 8 more times and finally managed to speak to a human. He explained that the 4th part had been sent to the wrong place. Not… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 25/11/2014 by baichun (1 review written)

We were waiting for outdoor furniture to be delivered, but XDP delivered us some baby's toys instead! The driver obviously didn't even bother to read the address and postcode on the parcel before he dumped it on the floor and just went. We waited for the whole day and had the wrong parcel delivered; waited for another day for the right parcel to be delivered. When we phoned the customer service number, 99 out of 100 times, there was no answer and we could only leave voice message. They never… Read Full Review

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★☆☆☆☆

“Absolutely shocking service!”

Written on: 15/11/2014 by Lilia211 (1 review written)

I'm not one for leaving bad reviews but I feel so strongly about the utterly disgusting service I have received from this firm I feel all should be warned! I have tried to arrange a collection through a furniture company who only use this firm and it has been traumatic to say the least! They have now resorted to lying even though they have emailed the collection dates and times, I've even printed the paperwork and sat in waiting all day, twice now! Yet they deny it was ever booked in? Crazy!… Read Full Review

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★☆☆☆☆

“Useless!”

Written on: 10/11/2014 by Davis47 (1 review written)

Item booked for delivery on Friday. I waited in all day, but no delivery, no phone call, no email. Nothing. Tried calling their contact number, but all you get is an answer machine, so left several message asking for a call back - nothing. Three days later, the item is supposedly still at the delivery depot, but still no email, update on the tracking status, phone call - Nothing. Avoid at all cost… Read Full Review

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★☆☆☆☆

“The worst courier in the universe!!”

Written on: 08/11/2014 by lillybeee86 (1 review written)

I cant believe this company is still in operation!! ive had the run around for an item i ordered for 6 weeks!! it was meant to be a 3-5 day delivery time frame. Ive had the run around for weeks and a range of ridiculous excuses, one being their label machine was broken. ive just had an email to say its being sent out for delivery soon! im not holding my breath… Read Full Review

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★☆☆☆☆

“Poor Delivery (Actually no delivery)”

Written on: 01/11/2014

Really disgusted with the service (or lack of service) from XPD. Ordered doors from Doors World to be delivered before noon Friday 31st Oct 2014, having received an e-mail from XPD Express that our consignment was on its way and would be delivered in the given timescale, the doors were not delivered at all, could not track our order, could not contact by phone, nobody answering, Doors World could not track where they were, having wasted a whole day trying to find our order we had to arrange… Read Full Review

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