XDP Express Reviews

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3.5 / 5
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XDP Express

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Latest Reviews

★☆☆☆☆

“Appauling”

Written on: 21/05/2015 by ChelseaWentworth (1 review written)

Ordered from bed world. Delivery been with depo for 6 days. have been trying to chase up. cant get through. Webite not updated on time. left messages. My 2 yearold is sleeping on a mattress on the floor as this bed was suppossed to be delivered 5 days ago… Read Full Review

Vp1985's Comment

Written on: 21/05/2015

Same thing for me...i still sleep on floor waiting for bed and matress from more than 3weeks!!
Terrible service!

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Vp1985's Comment

Written on: 21/05/2015

Same thing for me...i still sleep on floor waiting for bed and matress from more than 3weeks!!
Terrible service!

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★☆☆☆☆

“SHOCKING SHOCKING SERVE - DO NOT USE”

Written on: 20/05/2015 by AbbieWebb (1 review written)

XPD - There's not enough words to express the shocking service from this company and as of yet have struggled to find anything but negative reviews. They called me to say that they had my delivery of rattan garden furniture and would I accept on that day. I of course said yes as my items had already been delayed twice before. I waited all day but nothing! When I chased at 4.50pm that's when I was given the run around for 2 days! I was told it hadn't been loaded and that I would receive my… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 19/05/2015 by Primecol (1 review written)

XPD decided to repackage my trampoline and delivered half of it. All I have are the springs, Ring padding and Legs. Still waiting for the Posts, Mesh and bed. It has now gone past the delivery date which was a specifically requested day which I paid extra for and am still waiting for them to finally deliver the rest of the trampoline… Read Full Review

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★☆☆☆☆

“use at your own risk !!!!”

Written on: 17/05/2015 by wqChurchill445 (1 review written)

I ordered a new boiler from a company in Manchester. Their couriers (XDP) phoned up on Tuesday to say would someone be in on Wed so they could deliver it. My wife had plans but cancelled them so as to be in fro the delivery. Wed came, nothing all day , then i came home from work and looked on their tracking site , est time of delivery was 2.16-516pm , as it was half five i left itin case they had had a bad day . By 7 pm i was annoyed that nothing had come and checked the website again… Read Full Review

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★☆☆☆☆

“Dreadful service absolute”

Written on: 16/05/2015 by jkJones350 (1 review written)

The only reason I ever heard of the company is because I ordered a mattress online at a great price and free 48hour delivery. That was in the 2nd May 2015. As of the 14th May I still don't have my order. The delivery tracking system is inadequate simply because they don't have a key to the various stages so you don't really know what's going on. The item was cleared for collection from the online shop depot as of 5th May but tracking says it wasn't collected until 11th. Xdp have had possession… Read Full Review

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★☆☆☆☆

“Would Never Use this company again XDP Xtremly...”

Written on: 15/05/2015 by Batchelorjx391 (1 review written)

As with most people here - i would rather give them Zero Stars (but that option is not available) - Firstly, like many other of the reviewers I received the email saying Carded on the delivery date. Lucky for me I have CCTV recorded 24hrs and also live down a private road, where every vehicle that drives down is recorded on the CCTV. Email to company to ask them what was going on? As with other customers, the email was never answered. I then got the local despatch depot (by the sounds of it, a… Read Full Review

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★☆☆☆☆

“Very Poor Organisation.”

Written on: 12/05/2015 by DaneHarrison390 (1 review written)

Poor/inadequate/inaccurate communication with customers and, as other recent reviews, "delivery windows" are not kept. We stayed in two to three days waiting for delivery and when it eventually came, one of the delivery personnel was extremely rude. To be fair, the other was very understanding and explained that they had been having a bad time with angry customers all day. Contact with the depot was also a waste of time, they didn't appear to have adequate communication with their delivery… Read Full Review

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★☆☆☆☆

“SHOCKING, POOR, DREADFUL SERVICE”

Written on: 12/05/2015 by GLP21 (1 review written)

3 days i waited in for xdp to pick up a collection, they did not come, still havent, tried to get hold of their company by ringing/emailing them but no answer, they did not even let me know that they were not bothering to collect the item, i had to ring worldstores and arrange through their company the collection date from xdp, and the world stores company even said how unreliable xdp are but unfortunately they can not change their courier. They arranged for another courier for my collection… Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 08/05/2015 by Angela285 (1 review written)

Terrible service. No response to emails or phone calls. Cannot contact anyone. Give you half hour warning to be at home ( no use at all) Dont use them!… Read Full Review

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★☆☆☆☆

“Dreadful. Shocking. Terrible. Do not use.”

Written on: 02/05/2015 by SteveCr99 (1 review written)

Ordered a new mattress online for next day delivery. Great product, excellent service ... Then XDP got involved. In a word .... Shocking. Got an email on a Monday informing me item picked up and in the system. Email address given to arrange collection day. I emailed on the Monday saying I was out in London all day Tue & Wed but home on Thur & Fri. No response but assumed all ok. Then in London on the Wednesday I get a text saying item out for delivery today between 15:09 and 18:09 (bit… Read Full Review

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★☆☆☆☆

“Do not use!!!Terrible!!!”

Written on: 02/05/2015 by wbRuiz50 (1 review written)

I have been trying to return goods for a refund for two weeks. Every day I receive a message to say XDP Espress are going to collect today. They never arrive. If I ring them there is just an answer phone and they never ring me back. They are beyond useless… Read Full Review

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★★☆☆☆

“don't no how to use a doorbell ! ! ”

Written on: 29/04/2015 by VanMcCormack (1 review written)

Waited in for delivery ,obviously driver knew he couldn't get his lorry under where I live and knew he,d have to carry it across so he didn't knock or ring bell just put a card in letter which he didn't even push right through else I'd of heard it ! To make matters worse its a nightmare trying to speak to anyone just answer phone and no reply to emails ! No customer service what so ever !… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 27/04/2015 by JustinDerby (1 review written)

Heard how good Justhonda.co.uk were so ordered expensive bush cutter. No reason to doubt they're not any good but the courier company they use is useless. Expensive goods ordered on the 15th and 12 days later still nothing has arrived. Meant to be 2-3 days. Really encourage anyone ordering to check if Justhonda.co.uk are using XDP Express to deliver goods and avoid order if they are. XDP won't communicate with me or Justhonda.co.uk, won't answer emails, won't answer the telephone and there's… Read Full Review

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★☆☆☆☆

“Avoid at all costs, worst company EVER!!!!”

Written on: 22/04/2015 by CatJenks (1 review written)

Well i only wished I'd read the reviews on here before I purchased anything! Ordered a mattress for next day delivery on the 4.4.15 and am still waiting for it! I emailed and when eventually got a reply on the following Sunday which simply read, I can get this to you tomorrow. This wasn't suitable as I was at work so I requested it to be delivered in the wed! Got home on the Monday and card put through door saying tried to deliver but on inspection mattress was marked!! I don't think for one… Read Full Review

Yorksecure's Response to CatJenks's Review

Written on: 24/04/2015

at least you got a reply i am still waiting for delivery or a reply to my phone calls or a reply to my emails
what a conpany this is
john

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★☆☆☆☆

“fcking uselees pratts”

Written on: 22/04/2015 by Houghton146 (1 review written)

DO NOT USE THIS COMPANY,BE WARNED THEY ARE RUBBISH AND UNRELIABLE AND SHOULD BE SHUT DOWN.AND THJE DRIVERS ARE RUDE AND ARROGANT … Read Full Review

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★☆☆☆☆

“Parcel delivery”

Written on: 22/04/2015 by Macy264 (1 review written)

Parcel was on a time slot of three hours they came 11/12 hours late then didn't wait long enough for me to answer the door despite them having been to,d I was disabled they then sent an email for delivery the following day but never arrived it was impossible to get hold of them by phone or email despite me trying all day and the company that had sent the item also trying I am absolutely disgusted by the service of this company… Read Full Review

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★☆☆☆☆

“No Delivery No Contact”

Written on: 21/04/2015 by Pope290 (1 review written)

No delivery, no one has come, no card left but tracking says they have. No response at all from company. … Read Full Review

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★☆☆☆☆

“No Delivery etc”

Written on: 20/04/2015 by Zanado (1 review written)

No delivery, No answer to calls, emails do they exist No up date on tracking what is going on… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 18/04/2015 by qyDempsey44 (1 review written)

I have been trying to return goods for a refund for two weeks. Every day I receive a message to say XDP Espress are going to collect today. They never arrive. If I ring them there is just an answer phone and they never ring me back. They are beyond useless… Read Full Review

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★☆☆☆☆

“Waited in for two days for nothing”

Written on: 18/04/2015 by Anabelleq415 (1 review written)

I ordered from Amazon and waited for over 12 hours on the first day before at 19:00 cutting my losses and going out. Bearing in mind it was over 3.5 hours after their estimated delivery time, they then put a card through my door at 19:15 saying they'd tried to deliver but I wasn't in. I rearranged (via email and voicemail because I've still not managed to talk to a human being) and again waited in for my delivery. This time the estimated time was between 12:00 and 15:00. At 19:40 I looked on… Read Full Review

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