XDP Express Reviews

★★★★☆
3.6 / 5
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65% of users recommend this
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XDP Express

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Latest Reviews

★☆☆☆☆

“Dreadful. Shocking. Terrible. Do not use.”

Written on: 02/05/2015 by SteveCr99 (1 review written)

Ordered a new mattress online for next day delivery. Great product, excellent service ... Then XDP got involved. In a word .... Shocking. Got an email on a Monday informing me item picked up and in the system. Email address given to arrange collection day. I emailed on the Monday saying I was out in London all day Tue & Wed but home on Thur & Fri. No response but assumed all ok. Then in London on the Wednesday I get a text saying item out for delivery today between 15:09 and 18:09 (bit… Read Full Review

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★☆☆☆☆

“Do not use!!!Terrible!!!”

Written on: 02/05/2015 by wbRuiz50 (1 review written)

I have been trying to return goods for a refund for two weeks. Every day I receive a message to say XDP Espress are going to collect today. They never arrive. If I ring them there is just an answer phone and they never ring me back. They are beyond useless… Read Full Review

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★★☆☆☆

“don't no how to use a doorbell ! ! ”

Written on: 29/04/2015 by VanMcCormack (1 review written)

Waited in for delivery ,obviously driver knew he couldn't get his lorry under where I live and knew he,d have to carry it across so he didn't knock or ring bell just put a card in letter which he didn't even push right through else I'd of heard it ! To make matters worse its a nightmare trying to speak to anyone just answer phone and no reply to emails ! No customer service what so ever !… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 27/04/2015 by JustinDerby (1 review written)

Heard how good Justhonda.co.uk were so ordered expensive bush cutter. No reason to doubt they're not any good but the courier company they use is useless. Expensive goods ordered on the 15th and 12 days later still nothing has arrived. Meant to be 2-3 days. Really encourage anyone ordering to check if Justhonda.co.uk are using XDP Express to deliver goods and avoid order if they are. XDP won't communicate with me or Justhonda.co.uk, won't answer emails, won't answer the telephone and there's… Read Full Review

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★☆☆☆☆

“Avoid at all costs, worst company EVER!!!!”

Written on: 22/04/2015 by CatJenks (1 review written)

Well i only wished I'd read the reviews on here before I purchased anything! Ordered a mattress for next day delivery on the 4.4.15 and am still waiting for it! I emailed and when eventually got a reply on the following Sunday which simply read, I can get this to you tomorrow. This wasn't suitable as I was at work so I requested it to be delivered in the wed! Got home on the Monday and card put through door saying tried to deliver but on inspection mattress was marked!! I don't think for one… Read Full Review

Yorksecure's Response to CatJenks's Review

Written on: 24/04/2015

at least you got a reply i am still waiting for delivery or a reply to my phone calls or a reply to my emails
what a conpany this is
john

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★☆☆☆☆

“fcking uselees pratts”

Written on: 22/04/2015 by Houghton146 (1 review written)

DO NOT USE THIS COMPANY,BE WARNED THEY ARE RUBBISH AND UNRELIABLE AND SHOULD BE SHUT DOWN.AND THJE DRIVERS ARE RUDE AND ARROGANT … Read Full Review

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★☆☆☆☆

“Parcel delivery”

Written on: 22/04/2015 by Macy264 (1 review written)

Parcel was on a time slot of three hours they came 11/12 hours late then didn't wait long enough for me to answer the door despite them having been to,d I was disabled they then sent an email for delivery the following day but never arrived it was impossible to get hold of them by phone or email despite me trying all day and the company that had sent the item also trying I am absolutely disgusted by the service of this company… Read Full Review

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★☆☆☆☆

“No Delivery No Contact”

Written on: 21/04/2015 by Pope290 (1 review written)

No delivery, no one has come, no card left but tracking says they have. No response at all from company. … Read Full Review

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★☆☆☆☆

“No Delivery etc”

Written on: 20/04/2015 by Zanado (1 review written)

No delivery, No answer to calls, emails do they exist No up date on tracking what is going on… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 18/04/2015 by qyDempsey44 (1 review written)

I have been trying to return goods for a refund for two weeks. Every day I receive a message to say XDP Espress are going to collect today. They never arrive. If I ring them there is just an answer phone and they never ring me back. They are beyond useless… Read Full Review

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★☆☆☆☆

“Waited in for two days for nothing”

Written on: 18/04/2015 by Anabelleq415 (1 review written)

I ordered from Amazon and waited for over 12 hours on the first day before at 19:00 cutting my losses and going out. Bearing in mind it was over 3.5 hours after their estimated delivery time, they then put a card through my door at 19:15 saying they'd tried to deliver but I wasn't in. I rearranged (via email and voicemail because I've still not managed to talk to a human being) and again waited in for my delivery. This time the estimated time was between 12:00 and 15:00. At 19:40 I looked on… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 17/04/2015 by pixxxd (1 review written)

I have been waiting for a delivery tried emailing no reply tried phoning 2 different numbers one constantly engaged or phone of the hook other intermediately cuts you off when saying it is transferring you tracking system either not working not being updated or my parcel is sitting in a depot somewhere. Anyone thinking of sending something by these please think again. There seems to be nowhere on there site where you can complain… Read Full Review

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★☆☆☆☆

“WORST DELIVERY COMPANY”

Written on: 16/04/2015 by bdArnold202 (1 review written)

I ordered a wardrobe from Worldstores and I paid £13.00 for Delivery which was cancelled and it never arrived the day after. After calling them and not getting through several times and I even left my details for a call back and they never called back. 4 days later my delivery finally arrives and then they tell me they will only carry my delivery to the 1st floor and I live on the 2nd! Because it's not 'in there contract' I've never experienced anything like it, the company is unreachable and… Read Full Review

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★☆☆☆☆

“Poor, terrible, avoid!”

Written on: 15/04/2015 by O'Brien165 (1 review written)

Waited in 2 days for a delivery which was meant to arrive - e mailed twice ont he Friday (day f delivery - never arrived), told by company I had ordered via xdp would deliver Monday - guess what waited in no delivery, no answer to any of the e mails sent on the Friday or Monday, contact numbers on the web sites either no longer worked or not answered! Still no delivery and no idea from xd or mattress world (world stores) when the delivery will ever come. My strong advice avoid both of these… Read Full Review

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★☆☆☆☆

“Load of rubbish”

Written on: 14/04/2015 by Potions (1 review written)

tried to deliver parcel , I was not at home no card was left to let me know they had tried to deliver. As I didn't know who the couriers were I had to go back to the company I had purchased the mirror off for more information . They gave me the couriers phone number . I rang them and was told my parcel was on van being delivered that afternoon after 3.15pm. I waited and waited but no parcel arrived. I rang the couriers at8.40am the next day spoke to a very puzzled lady who couldn't understand… Read Full Review

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★☆☆☆☆

“Absolutely Dreadful Company”

Written on: 13/04/2015 by Kiryanna30 (1 review written)

I was expecting a delivery yesterday between 5.04pm-8.04pm. There was five of us indoors and we have 4 German shepherds that bark at the slightest knock on our front door so if they had turned up last night we most certainly would have known they were there. Needless to say we received no delivery and what a surprise the tracking says not only were we carded but a carded email was sent to me both of which I most certainly did not receive! I phoned the original factory shop this morning and… Read Full Review

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★☆☆☆☆

“Liars and a very bad service”

Written on: 13/04/2015 by KierstenRay (1 review written)

Tracking status said on way to delivery, waiting and nothing was deliverer. Tracking then said carded.... What an unprofessional service. Called their customer service number and no one picks up. Horrible horrible service… Read Full Review

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★☆☆☆☆

“No attempt made for delivery tracking says carded”

Written on: 11/04/2015 by guKeith169 (1 review written)

Waited in all day twice no attempt made for delivery but tracking info says carded twice very unprofessional! Would not recommend this service if you require the simple task you pay for… Read Full Review

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★☆☆☆☆

“Worst delivery company EVER”

Written on: 10/04/2015 by Katrinam103 (1 review written)

This company is an absolute joke, do not touch with a barge pole. I have given up waiting for my delivery after waiting in for 5 days. They do not return calls, do not take complaints seriously and do not respond to emails. The worst delivery company ever… Read Full Review

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★☆☆☆☆

“full of promises the cant for fill,and lie a lot!”

Written on: 10/04/2015 by wmJordan329 (1 review written)

I had a bed delivered from Tesco by Xdp to find it was the wrong size sent to me! I except this isn,t the fault of the courier but what got my back up was this....when I contacted by phone to re arrange them to pick the bed up as it was very large and in my hall way everything as I thought was sorted to pick up next day! I waited in,did not even go out the back garden in case I missed them! Kept on waiting, 2pm came then 4.15pm next thing 4.45pm so I rang them and was told they deliver till 6pm… Read Full Review

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