Unbelievably frustrating in every way possible!!

UK Mail Group Courier and Delivery www.ukmail.com
★★★★☆
4.1
80.0% of users recommend this
  • Value For Money

Jordanws157's review of UK Mail Group Courier and Delivery www.ukmail.com

“Unbelievably frustrating in every way possible!!”

★☆☆☆☆

written by Jordanws157 on 10/01/2017

What a dreadful "service", or lack thereof. Did not know when parcel would be delivered, but knew it would fit through my letterbox ok. It arrived whilst I was at work, but the delivery person refused to leave it with my housemate, saying I had to sign for it & leaving a card. The card said I could arrange for an alternative day, so I took it to work to sort during lunch. However, the card fell out of my bag, so I attempted to phone UK Mail. What a bloody frustrating & anxiety-provoking system, cuts you off if you don't enter your consignment number; which of course I didn't have due to losing the card. So I emailed them to explain, providing all details necessary to track my parcel on their database. Got a generic email 4 days later saying they can't help me or locate my order on their database due to not providing a consignment number, tough luck & farewell. In between that point, the parcel had been shoved through the letterbox, no signature required that time it seems. Wtf?!! Happy to have my parcel, but what an absolutely terrible "service" this is. Please avoid at all costs.

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