The worst company I have ever dealt with

UK Mail Group Courier and Delivery www.ukmail.com
★★★★☆
4.1
80.0% of users recommend this
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Harrisem311's review of UK Mail Group Courier and Delivery www.ukmail.com

“The worst company I have ever dealt with”

★☆☆☆☆

written by Harrisem311 on 23/06/2016

If i could leave a zero star review I would. I recently bought something from a company who used UK mail as their courier. I paid extra for a 24hour delivery service. They arrived the next day at my elderly parents house with half the order, which was politely refused as there was no way to sign for half the order. The deliver man became both aggressive and abusive towards my parents, then openly told them that he would not redeliver the items again. Over the next TEN days UK mail held my goods in a repeatable cycle of scans and holding bays (clearly seen on the tracking information.) When the company I bought the goods from rang them to find out what was happening, they blatantly lied to him and said they had tried to redeliver the item again but it was refused. They actually fabricated the signature! I offered to send the CCTV footage of the day in question to the company to prove they had not attempted deliver, but he told me he had suffered the same problems with UK mail before, but couldn't find another courier to carry his type of goods or he would have changed couriers services a long time ago. AVOID THIS COMPANY AT ALL COSTS!!

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