Fantastic Service! Please read

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MirOwais's review of The DX - www.thedx.co.uk

“Fantastic Service! Please read”

★★★★★

written by MirOwais on 06/05/2017

I have received a fantastic service from this champion company. After years of hard work, I just wonder how on earth do they really exist. They must be in earning jewels as the GET THE HELL OUT ATTITUDE IS AMAZING. Well Jokes apart I have had some experience with them. Please read my grievances below and Please make sure they get a good name for themselves :

Dear DX Delivery,

I would like to raise a complaint. I was expecting a parcel to be delivered Friday 28th April 2017. However I did not receive my delivery. The reason was unknown. I had to go and look for my tracking number provided. I was at home all day however the driver never turned up to deliver. I tracked my delivery status online on Tuesday and it was then I found out it was taken back for re delivery.

I was home all day hence I can very well believe no delivery was attempted. This is absolutely pathetic from a responsible company. I called on Wednesday Morning 3rd May to re arrange my delivery and sort this out. I gave them my work address and the beautiful lady on the phone said by Friday we will delivery your parcel.

I waited all day on Friday and nothing was delivered again. I have started to panic now and after making a few calls to your delivery team and customer service team (both very unhelpful), I am informed, my delivery would be attempted coming 9-10 May which is ridiculous and upsetting for me. I will be informing the VFS about this experience as what was supposed to be a next day delivery has already taken so many days i.e. almost 2 weeks.

I would like to speak with someone responsible for this asap and sort this out otherwise I will be letting everyone know how I am being treated by your company. Number is -----.

Kind regards
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