Useless - avoid this company

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Parcelforce
★☆☆☆☆
1.2
7.0% of users recommend this

Johng7swz's review of Parcelforce

“Useless - avoid this company”

★☆☆☆☆

written by Johng7swz on 28/05/2016

Tracking info said parcel out for delivery at 08:43 depot about 20 miles away. 15:00 no sign of parcel called Parcelforce - on hold for 35 minutes waiting for an agent to be available then they terminated the call. Called Parcelforce again at 16:30 - helpful lady said she would contact the depot, get them to call the driver and then ring to update me. All this time the tracking info showed out for delivery. 18:51 (they supposedly deliver until 19:00) called local depot. Lady said "it's out for delivery". Asked her to call the driver and ring me back to let me know what is happening said would call me back even if unable to contact driver. No call back - no update on tracking at 17:20. 17:30 tracking shows "Returned to Depot" and says "Your parcel has been returned to our depot following an attempted delivery or a problem locating the address. Our driver will have left a card explaining what to do next." I was in my garden all day no one from Parcelforce came anywhere near, other delivery companies always find my house and Parcelforce have done so in the past. No card left! Because the idle driver did not attempt to deliver it or to find my address! What a shower - avoid them! UPDATE: Called depot again this morning - lady who answered advised that it had been returned to depot because driver did not have time to complete his deliveries - so the comments on the tracking record about tried to deliver, could not find address, driver left card were blatant lies. Do not use this company!

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Johng7Swz's Response to Johng7swz's Review

Written on: 31/05/2016

Further update.
Having told them that a delivery today would not be acceptable and having agreed they would return the parcel to the sender. Instead they tried to deliver today and they continue to lie to cover up the ir incompetence and their lack of customer care. The tracking record now shows 31/05 14:53 attempted delivery - refused by addressee. At 14:53 today no one was at the house to refuse delivery - my wife and I were 166 miles away. THESE PEOPLE CANNOT BE TRUSTED - DO NOT USE THEM!!!

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