Avoid at all costs

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Parcelforce
★☆☆☆☆
1.2
7.0% of users recommend this

af94's review of Parcelforce

“Avoid at all costs”

★☆☆☆☆

written by af94 on 28/09/2014

Probably the worst service I've ever had from any courier. Had an item dispatched to myself via their Express 48 service on Wednesday, which was guaranteed to arrive the following day. I am still waiting for this package to arrive and it is now Sunday - even after speaking to management personally, even they have failed in guaranteeing me my item would be delivered today, Sunday.

All their customer service could do during the 9 painful times I've had to call them was promise me my item would be delivered the next day, but they weren't even bothered to take the first step in guaranteeing this and therefore this never happened.

Not only that, but as the plot began to thicken, they thought they'd add another issue by mistaking my package as someone else's and arranging it to be delivered to an address I didn't even know existed - luckily I have my eyes stuck firmly on my tracking otherwise if I didn't this would've turned out really badly, if it's not already bad enough.

If you would like to be washed down with broken promises and poor customer service, I would recommend Parcelforce as the courier for you.

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