non existent customer service

Click here if this is your business
Parcelforce
★☆☆☆☆
1.2
7.0% of users recommend this

Guest's review of Parcelforce

“non existent customer service”

★☆☆☆☆

written by on 17/12/2013

My wife was waiting on urgent medical supplies from a new provider who use Parcel force (should that be farce?)Despite them having the parcel on Thursday and the parcel being 24hr express delivery it didn't arrive until Sunday.
Attempts to contact Parcel Force by both the medical supplier and myself on the Friday came to nothing (they obviously don't answer the phone that day).
Spoke to them on Saturday and assured the parcel had been loaded onto van and would be delivered prior to 1230....didn't happen (no surprise). Called again in the afternoon and told drivers working late due to be very busy. Still didn't arrive. Another 2 e-mails to customer services and the parcel arrives at midday on Sunday...truly shocking.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0