TOTALLY DISAPPOINTING

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Guest's review of Parcelforce

★☆☆☆☆

“TOTALLY DISAPPOINTING”

Written on: 10/08/2012

I HAVE USED PARCEL FORCE TWICE THROUGH AN ONLINE COMPANY POSTAGE SUPERMARKET. THE WEBSITE CLEARLY SAID PARCELFORCE DOES NOT DELIVER TO A POSTBOX ADDRES. THEY WERE PROVIDED WITH A STREET ADDRESS. WHEN TRACKING THE PARCEL IT SAID IT WAS DELIVERED. AFTER DAYS OF TRYING TO LOCATE THE DELIVERED PARCEL MY DAUGHTER FOUND IT LYING IN THE LOCAL POST OFFICE. SO MUCH FOR A COURIER DOOR TO DOOR SERVICE. I RECENTLY USED THEM AGAIN HOPING IT WAS A ONCE OF. THIS TIME I TRACKED THE ITEM. IT WAS NOTED AS DELIVERED. ONCE AGAIN MY DAUGHTER SPENT TIME TRYING TO LOCATE IT ONLY TO FIND THAT IT HAD NOT EVEN LEFT THE UK. THIS TIME THE WEBSITE SAID IT HAD BEEN DISPOSED OF. TRYING TO ESTABLISH WHAT WENT WRONG I WAS TOLD NO IT WAS A MISTAKE THEY HAD A PROBLEM WITH THEIR SYSTEM AND NEW TRACKING NUMBERS WERE ISSUED BUT THEY HAD NO RECORD OF THE NEW TRACKING NUMBERS BUT MY PARCEL WAS ON ITS WAY TO ITS DESTINATION AND WOULD BE THERE IN 3 DAYS - NOW A NUMBER OF 13/14 DAYS WHEN IT SAID 3-5 DAYS. I GOT AN EMAIL A FEW HOURS LATER TO SAY SORRY, YOUR ITEM WAS BEDDING AND CURTAINS BUT WAS CONTAMINATED BY ANOTHER PARCEL AND HAD TO BE DISPOSED OF. AFTER FRUITLESS E-MAILING WITH NUMBERS OF PEOPLE, FRUITLESS TELEPHONE CALLS TO PARCELFORCE AND POSTAGE SUPERMARKET, I AM STILL UNABLE TO FIND OUT WHAT HAPPENED TO MY PARCEL. I WAS TOLD THEY WOULD CALL BACK BUT ARE AVOIDING MY CALLS. I WOULD NEVER EVER USE THIS COMPANY AGAIN AND WOULD ENSURE THAT EVERY SINGLE PERSON I KNOW NEVER USES THEM AGAIN. I WOULD ALSO ENSURE MY WORKPLACE NEVER USES THEM AGAIN. TOTALLY AND UTTERLY DISGUSTED WITH THE POOR SERVICE I RECEIVED. SO MUCH FOR A COURIER SERVICE.

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