Parcelhero is the worse company I’ve ever come across. After missing 2 slots to pick up my parcel, they damaged my parcel I was returning for a refund to the original company. I have been corresponding since October for a chest of drawer I was returning to the company I purchased and they damaged the package and item inside in the delivery process. I took insurance and after providing everything they asked for they just emailed now to say I won’t be reimbursed my money. This was my baby’s chest of drawer. I haven’t got my refund and the cheek they have taken my money and after 2 months I received another email stating that I’ll be charged more money for an item they damaged and didn’t deliver. Stay well clear from this company they are horrible. There is no phone number only email service and whoever is behind these correspondences is as horrible as the company they work for. To start the year like this, im fuming. I will not let this go & I will be going to Trading Standards as I’m really appalled at this company and how they have handled this case. If you check social media there are hundreds of people complaining about this same issue. What’s the point of having insurance and in the end being left dry! If my parcel was delivered in the original condition I’d have received my refund and I wouldn’t need to claim. I won’t stop until I have my money back.

4 days after booking through the website I still have no label. They only communicate through email. I must remember no phone line equals potential issues. Quite how they could not provide labels I do not know. Gave up and booked through an another service, labels appeared within 30 seconds and they were cheaper. I just hope they will refund my money, its in the hundreds. I send a lot of parcels and having companies not provide the service they are selling reflects badly on me. Very dissapointed and they need to have a close look at customer service, can not recommend.

Finally managed to collect and deliver parcel after 7 failed attempts, then had the audacity to place a sur charge, 4 x cost of original postage, claiming overweight. I proved claim false with pictures and documented evidence from manufacturer of product, Parcel Hero then proceed to take charge from my card against my written will, then lied to credit card company claiming was part of original transaction. In short avoid at all costs unless you enjoy dealing with incompetent sociopaths

The worst service from beginning to end and absolutely no level of customer care. I paid for a service where I dropped it at the nearest depot and it was delivered by courier to the recipient. I was given the wrong drop-off location upon booking. I had to travel to 4 different locations to drop the parcel off as I was told the incorrect address at each place I was told to go. The recipient was sitting at home all day waiting for the parcel and I received a message to say there was a missed delivery. No delivery attempt was made so the recipient then had to go and collect the parcel. The recipient was an old-aged pension with no means of transport. Door cameras proved no attempt was made to deliver and yet Parcel Hero was of no help at all. I will never use them again. Shocking service from beginning to end.

Shocking level of service Entrusted… Shocking level of service Entrusted Parcel Hero to do a job only to have £1200 worth of property smashed beyond recognition.... Every excuse in the book used to deny all responsibility. This company do not give a damn about their customers or the parcels they collect..... UPS was the carrier they chose to use and are equally responsible.... All my complaint emails answered automatically without any person to person contact...... Terrible company, terrible service they dont care who they work with just take your money and run. I should have listened to the very many that told me to avoid parcel hero like the plague. Never again

Zero is how many stars I'd have given them if it'd been an option. We foolishly used them to courier an important parcel to another country with a scheduled delivery date of February 9. The parcel wasn't delivered until February 13, FOUR days after the scheduled date. The package was time critical as it was to meet the deadline for a important and valuable tender and thanks to ParcelZero we missed the deadline and lost out on the tender. Thanks a million . . . well, several hundreds of thousands . . . ParcelZero. When we complained they at first blamed it on a public holiday in the destination country (which they should have known about and taken into account before promising a delivery date), but it turned out the package hadn't even left Europe until AFTER the holiday and even more importantly until AFTER scheduled delivery date. And it still didn't explain why it was FOUR days late. Needless to say, when we pointed that out to them they just said "Terms & Conditions" as if that excused them of all their obligations, responsibilities and promises and washed their hands of it. They might as well have said "nothing to do with us" and "scr*w you". Avoid at all costs.

Booked a parcel for India on the 7th January collection for the 10th. Labels were to be sent within 60min to print and attach.Never came and the UPS came to collect on the 10th.Wouldn't take it as no labels .Rebooked for the 12th and tables sent online.Parcel went On the 21st received email (11 day later and this is supposed to be 4 days delivery) that the receiver needs to contact local UPS office.They did call and were asked to present Pan card, GST number and an Import & Export licence.They did the first 2 but as its not any goods they don't have licence.UPS not releasing the parcel.My parcel has an application form for a PAN CARD that's it and has been declared on the form.If the licence is a requirement in India then ParcelHero should have asked for it when booking, I have sent 44 emails to them still haven't to been able to resolve it. Ask to return it back to me in UK then they want another £40.I already paid £40 to send it. There is not contact number to call or if you ask them to call they only send you email.Useless company and now 27th Jan its too late and will destroy my parcel. My friend send the same document with Fedex but £6 more then what I paid and it reached in 5 days ADVISE NEVER USE THIS COMPANY USELESS TERRIBLE SERVICE

We were a long standing customer of parcel hero however, the recent service we have experienced has resulted in lost business. They are a third party and as such when items go missing you are left having to deal with them rather than going directly to the carrier which we didn't realize. Our parcel was attempted to be delivered back to us. We weren't even told it was coming back to us. Half the delivery was returned and we missed the second half. They only attempted twice. We weren't even told they were going to attempt to return t so we missed it. We then chased to find out how to get it delivered but Parcel Hero team took well over their promised 48 hour response time. 7 weeks later we were told that it was delivered to lost property and because we didn't get back to them they destroyed our valuable parcel leaving our business picking up the pieces. How can anyone claim a lost property item if they are not even told its actually in lost property!!!!!! Outrageous and expensive.

Like other reviewers I have had a terrible experience with this company and would never use again * arranged to collect a parcel (same day) - a price was quoted (please note I over estimated the size and the weight) - this part went fine * parcel was delivered on time (thanks to the carriers not them) * a week later they come back to us to advise there is a "weight adjustment" and they now want more than £79 EXTRA from us * on questioning their answers were vague and hid behind T&C where they claim they have the right to charge after the fact asking to use duplicate the parcel (this was a one off parcel with unique packaging and therefore could not be replicated) * the question was asked about the invoice and proof of the extra charges -they sent a blurred out image which didn't show any of the prices and also showed they were not being honest about the actual extra they claimed were being charged (for any admin - I have the proof Morale of this story - AVOID THIS COMPANY LIKE THE PLAGUE, UNDERHAND TACTICS 

Not only they didn't deliver the parcel at all but also refuse to return it!! Before that they tried to get me to pay them extra 120 EUR for VAT charges, which not only aren't due but even if they were, they would have been 50 EUR and due to EU CUSTOMS and not to some shady business. Never use them.

Booked a 1.3kg parcel to EU, when it got there it was delivered by the post office then I got charged £5.59 on top of the £42.00 paid The extra charge had no explanation, they make excuse it was for extra weight, They hope to get away with these extra charges..

Absolutely disgusting company. My goods arrived damaged and despite providing evidence of this and that they were correctly packaged, parcel hero would not accept any responsibility. They refused me the option to appeal my complaint.

I used Parcelhero (DPD + DHL were the couriers handling my item) to ship an acoustic guitar from UK to Italy. The box was labelled and taped as 'FRAGILE'. The guitar neck got broken and the item is chipped in several parts. It is now severely damaged and irreparable. As I did not flag this within 14 days from item arrival, they rejected my claim and only offered a £15 credit which I will NEVER use. DO NOT USE THIS SERVICE.

parcel was deliveder late and terrible customer service

Do not use! I got quoted £51 to pick up and deliver 4 car tyres. They asked for dimensions and weight. The tyres were measured and weighed by the seller at 20kg each, total weight 80kg They took three days to pick up and deliver the tyres that were only 40 miles from my address. I have now received an email with an invoice for an additional £256 as they incorrectly claim the total weight was 126kg so they want to charge £256 for a fictitious 46kg to be transported 40 miles. ABSOLUTE **** If I paid up, that would mean I would be charged £307 to deliver 4 car tyres 40 miles! Just glad I used a credit card to pay as I will now stop the payment, as I have not authorised it. I just wish I had looked at reviews online before I used this company. If I had, I would have discovered that this was a fairly common tactic that they use to try and extort extra cash from their customers. They try to legitimise this by making use of a clause hidden in their small print that states that they can make an additional charge, if the submitted dimensions or weight are incorrect.

Simply didn't turn up and made no attempt to contact me to let me know. The parcel had to be delivered the next day so I was completely let down. I cancelled the order when they didn't show and they charged be £5! No effective way of contacting them when you need help. The web chat is useless, just fobs you off.

I searched online to find a courier service to send back a toilet and parts. I came across Parcel Hero, got a quote and thought ok, great. I paid the additional insurance for the items. Well the toilet was delivered broken. I contacted Parcel Hero who come across like they want to help but really won’t. Do not use unless you are posting a soft item. Paying for insurance does not help, they just want your money.