ParcelHero Reviews - www.parcelhero.com

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★★☆☆☆
2.1 / 5
From 9 reviews
22% of users recommend this
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Latest Reviews

★☆☆☆☆

“Worst company I have used”

Written on: 04/12/2014 by HaleighAguirre184 (1 review written)

Just do not collect when arranged. i.e 2nd Dec, 3rd Dec - Now waiting at home on 4th Dec. Chat line does not get answered. Avoid at all costs… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 27/08/2014 by andreweaver (1 review written)

never picked parcel up as arranged. four calls to try and sort it. still no explanation from them. don't return calls. just fob you off. don't use!!!!very unhelpful… Read Full Review

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★☆☆☆☆

“Waited all day...”

Written on: 08/08/2014

I arranged in advance a timed collection for today. The person from whom the item was being collected took a day off work and waited in all day. There was no collection, no update on the tracking order or any other information or notification. Now it's after 6pm and it's Friday so Parcelhero are closed till Monday. A request for information (while logged into my account and viewing that tracking number) elicited an automatic response of "unfortunately our offices are now closed. Our… Read Full Review

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★★★★★

“Great Service”

Written on: 22/05/2014 by Sang123 (1 review written)

Used Parcel Hero to deliver a parcel within the UK. I hadn't looked at reviews on the Company till after it was booked and was a little worried after reading the reviews on this site. However, my parcel was picked up as requested and delivered next day to the destination. Tracking information was great as were the telephone customer service personnel. It was also cheaper than using Royal Mail. Will definately use them again. Thank you Parcel Hero… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 23/04/2014 by S1904 (1 review written)

Sent parcel to Spain. Collect 9/4/14. Asked for delivery date on 14th & told would be delivered by 16th. Was finally delivered today 23rd ! Phoned customer services here & Spain to no avail. No call back from uk & only false promises in Spain. Asked for refund but no chance - even though the recipient of this parcel had to waist in their apartment for 1 week just I case they missed the delivery. Would not recommend or use this company again. USE PARCEL2go - not these - they are useless… Read Full Review

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★☆☆☆☆

“useless at paying out claims”

Written on: 26/11/2013

Sent parcel to Connahs Quay. Tracking shown parcel on van and out for delivery by UPS on3/9/13 They lost it although delivery address was only a couple of miles from depot end parcel was 4ft.long.not easy to lose. Staff at parcel hero very friendly and full of promises but lacking in actions. After 11+ weeks I am still waiting for settlement of claim… Read Full Review

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★★☆☆☆

“Appalling claim handling time”

Written on: 06/08/2013 by Charlieccu (1 review written)

Parcel hero are very cost effective indeed but if a parcel goes missing it's a nightmare. I'm still awaiting settlement on a parcel I sent to Germany that went missing on 27th February. Phone calls are handled in a very friendly manner but never returned when promised. Other online couriers are much more prompt in addressing any damage… Read Full Review

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★★☆☆☆

“Service ok just a little pricey”

Written on: 05/07/2013

Click, order, pay, done ! Just the way it should be done. It all worked but there are cheaper options / suppliers out there that do the same for less. At first the cartoony logo put me off using them when I first looked at the site but the curiosity side of me came back to try it. Ignore this comical cartoony character making it all look childish as it actually worked but like I say its not got a corporate image and its not the cheapest… Read Full Review

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★★★★★

“ParcelHero is my delivery hero!”

Written on: 01/06/2013

Great prices, quick delivery times, and BRILLIANT customer services. ParcelHero are the best courier I have come accross… Read Full Review

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