ParcelHero Reviews - www.parcelhero.com

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Latest Reviews

★☆☆☆☆

“AWFUL. AVOID AT ALL COSTS. ”

Written on: 06/12/2016 by auroralacombe (1 review written)

Disgusting. I paid £80 to Parcel Hero to send a parcel. Parcel Hero sends via UPS so instead of contacting me directly when they broke my parcel, UPS contacted Parcel Hero who were 'understaffed', my parcel was sent back to me 'as requested by sender' ie Parcel Hero didn't get back to them because they couldn't get through to Parcel Hero (I would have just had it continue on to its destination). They didn't get back to me for 3 days by which point I had thrown away broken items and had no… Read Full Review

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★☆☆☆☆

“NEVER USE”

Written on: 22/11/2016

DO NOT USE THIS COMPANY. THEY DO NOT HONOUR THE INSURANCE, WILL DO ANYTHING TO GET OUT OF IT. FRAGILE PACKAGES ARE THROWN ABOUT AND ARRIVE DAMAGED. DESPITE HAVING BOUGHT THE INSURANCE FOR THIS THEY DO NOT PAY OUT, DO NOT TURN UP FOR COLLECTION, AND WHEN THEY DO STAFF PICK UP AND DROP FRAGILE PACKAGES ON THE GROUND. SERIOUSLY UNHELPFUL STAFF AND APPAENTLY ONLY ANSWER TO THEMSELVES, THERE IS NOONE ABOVE THE LINE MANAGER, SHE ANSWERS TO NO ONE APPENTLY! AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“4 nonths after they failed to collect they have sold...”

Written on: 22/11/2016

4 nonths after they failed to collect they have sold my email address which is unique to them to spammers. Now I am getting lots of spam such as We've been receiving spam mailout from your address recently. Contents and logging of such messages are in the attachment. Please look into it and contact us. Best Regards, We've been receiving spam mailout from your address recently. Contents and logging of such messages are in the attachment. Please look into it and contact us. Best… Read Full Review

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★☆☆☆☆

“They came back demanding double of original money by...”

Written on: 13/11/2016 by 5h (5 reviews written)

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally. On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size packet). Think they do this in purpose to sell first then come bak for more! Have a play with their… Read Full Review

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★☆☆☆☆

“High charge for wrong dimensions”

Written on: 29/10/2016 by wrFox318 (1 review written)

I paid £25 for a parcel delivery and accidentally entered a dimension that was too small.. If i had entered the correct dimension, then i would have had to pay £32, so a difference of £7 approx... Because ParcelHero/UPS audit all the sizes/weight, they detected that my parcel dimensions were not as stated when i purchased parcel delivery.. I am now being charged an additional £19-30 on top of what i paid originally, which means ive paid £44.50 for an item that should have cost approx £32… Read Full Review

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5H's Comment

Written on: 13/11/2016

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally.
On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size packet). Think they do this in purpose to sell first then come bak for more!

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★☆☆☆☆

“Persistence pays”

Written on: 21/09/2016 by 430Owens (1 review written)

I sent a large parcel for about £30. Ten days later ParcelHero claimed the parcel was massively bigger than I had stated and charged me another £110! Of course, as so much time had passed the box no longer existed and I couldn't prove it's size. After a lot of argument they offered a 50% reduction which I refused on principle. I submitted my case to the retail ombudsman but ParcelHero are not registered with them and would not engage. Paypal were eventually sympathetic on the phone and told… Read Full Review

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Dingding1's Comment

Written on: 30/09/2016

Well done you. I might be trying the same.

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 16/09/2016 by AnahiCostello (1 review written)

Charged £300 to send a parcel to the US then after it was delivered said I owed a further £160 weight adjustment fee. Parcel Hero were unable to provide any supporting documentation for the additional fees - saying that this is confidential information. By looking at other review website - this looks to be a common occurrence for many of its clients… Read Full Review

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Dingding1's Comment

Written on: 17/09/2016

Yep. They think they can just write out an invoice on their headed paper and expect you to pay with no supporting paperwork about it, and weeks after the event. Totally wrong.

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★☆☆☆☆

“Absolutely shocking!!!!”

Written on: 22/08/2016 by shockingEV (1 review written)

I'm absolutely shocked by the standard of service provided by this company. I can not believe that in todays day any company would allow for their service to be so poor. I have sent a parcel on 5.05.2016, on the 19th of may I have reported the parcel not being delivered and I have been informed my parcel have been lost and that the searching process have been initiated. At this point I have been asked to provide all the details of the contents of the parcel together with all the paperwork and… Read Full Review

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Dingding1's Response to shockingEV's Review

Written on: 17/09/2016

Wait for them to charge you for the legwork! Don't let them get away with it.

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★☆☆☆☆

“shocking extra charges”

Written on: 03/08/2016 by francesco1969 (1 review written)

sent 2 computer chairs,at £35 the pair. get an email back saying they were 7cm higher,3 cm wider than i measured so took £112! out of my paypal, nothing i could do, actually cost me to sell my own chairs, never again.{ ups took the delivery} so beware you get a low quote only to be hit later… Read Full Review

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★☆☆☆☆

“Luggage late and damaged”

Written on: 08/07/2016 by Cleveland177 (1 review written)

My experience with Parcel Hero has been absolutely abysmal. Not only was my shipment 5 days late, the luggage was completely damaged and I’ve had to chase their team regarding both issues on numerous occasions before getting a response. On top of all this I’ve had to pay additional fees even though I had no way of proving that DHL were wrong. Needless to say that I won’t be using their services again!… Read Full Review

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★☆☆☆☆

“Parcelhero is nothing more than a bad website. They...”

Written on: 02/06/2016 by daverobey78 (1 review written)

Parcelhero is nothing more than a bad website. They give you deliberately cheap quotes then contact you two weeks after your parcel has been delivered claiming that you gave declared the wrong weight and/or size. Avoid at all costs… Read Full Review

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Dingding1's Response to daverobey78's Review

Written on: 17/09/2016

Spot on. Already read this review site before using companies for the first time! Lesson learned.

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★☆☆☆☆

“After charges”

Written on: 28/05/2016 by Dinger595 (1 review written)

Sent 1 parcel and arranged delivery if another both eBay , 6 weeks after the transaction I receive 2 emails stating that my items had been subjected to a weight audit and an additional £56 & £54 were required and they would take payment from the account I paid with, I was shocked surely they can't do this , I now have to raise a dispute with them and from what I've read here this is going to be a nightmare. If they are allowed to do this surely it just allows them to come up with anything and… Read Full Review

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Dingding1's Response to Dinger595's Review

Written on: 30/09/2016

How did this end? Who is the right person to complain to? Trading Standards? Small Claims? Police!

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★☆☆☆☆

“Rip off company”

Written on: 06/05/2016 by TroyShoemaker175 (1 review written)

They are incompetent and gave bad advice, if followed it would have cost me a surcharge of 20%. they clearly consider their customers are fair game to rip off and maximise their profits! I will not be using them again and would strongly discourage anyone else from so doing… Read Full Review

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★☆☆☆☆

“AWFUL EXPERIENCE!”

Written on: 04/04/2016 by 463Sparks (1 review written)

Awful experience, do not use parcelhero! They didn't show up as planned for two consecutive days! Not only that but the item arrived damaged!… Read Full Review

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★☆☆☆☆

“Parcelhero-experts in trying to scrape additional money”

Written on: 01/04/2016 by bono100 (1 review written)

I have sent a few packages using Parcelhero. The first few times everything went through great, my packages even arrived sooner than expected. I sent a package to the states from the UK, the package consisted of a coat which weighed just over 2 kgs, the coat went through customs completely fine and the recipient received it all okay. Fast forward a couple of weeks later and I receive a email stating I now owe the delivery company an additional £25. They stated the reason was down to my… Read Full Review

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Dingding1's Response to bono100's Review

Written on: 17/09/2016

I am getting the same treatment, with claims fo Custom charges for a shipment of gift of a blouse and skirt less than £50 with customs charges of £30 for no apparent reason. I am about to tell my credit card to charge back the transactions for failure to deliver the service contracted (they did not deliver). I hope this will put the onus on ParcelForce rather than me. They would not have to trick customers if they didn't have to employ so many complaints handlers.

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★★★★★

“happy with the service online coversation today”

Written on: 18/03/2016 by Phoebey255 (1 review written)

I'd like to say the online help service was a1 and so easy to use tonight. I would recommend this service to anyone. which all help lines were as efficient… Read Full Review

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Dingding1's Comment

Written on: 17/09/2016

Glad you had this experience! Please come back and report when they sting you for additional charges weeks after the shipment. You are 1 positive review in a sea of negative ones, and you need to provide a little more than a 1 liner to be credible.

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★☆☆☆☆

“Double charge and Weight surcharge!”

Written on: 23/02/2016 by MacB1 (1 review written)

The actual delivery was fine but I had problems with their systems not acknowledging payment using a debit card so after two 'abortive' attempts where the system hung I changed to Paypal and it went through OK. I found out later that I had been charged three times and it took over a week of daily calls to recover the money. After delivery I got the 'weight audit' message which I have challenged as there is no way a woollen scarf can weigh 2Kg!and trying to charge extra. It will be interesting… Read Full Review

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Dingding1's Response to MacB1's Review

Written on: 17/09/2016

What happened in the end?

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★☆☆☆☆

“Insurance worthless”

Written on: 10/12/2015 by Sandoval1983 (1 review written)

Chose ParcelHero to return a new laptop to retailer. Courier did not leave a receipt when asked and said the barcode was too small to scan, bearing in mind my disabled mother was dealing with him his actions sound dubious. ParcelHero confirmed parcel was in depot but over a month later nothing has happened bar 'network searches' with UPS that are re-opened. Parcel was sent fully insured but ParcelHero claim any settlement needs UPS confirmation although ParcelHero have confirmed twice that the… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 05/12/2015 by hils69 (1 review written)

I booked my parcel late on Wednesday evening, it was picked up 9.30 Thursday morning and was being delivered to Edmonton in Canada by 1.30pm Canadian time on Friday. Amazingly fast delivery and very efficient. Kept me updated with what was happening to my parcel all the way through… Read Full Review

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Dingding1's Response to hils69's Review

Written on: 17/09/2016

Wow. Good for you. Would really like to double check you didn't have some come-back after the delivery?

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★☆☆☆☆

“Package destroyed - firm don't care, NEVER EVER USE”

Written on: 30/11/2015

Attempted to send a microwave combi oven with this firm. It was packaged ridiculously well, with huge amounts of cardboard and bubble wrap. It looked like it had been in a war when it arrived at other end with broken glass and dents on all panels. Customer service don't care and the insurance they sold us as an extra doesn't cover white goods, SO WHY SELL IT TO US!!! Useless firm - never ever use, no matter how cheap they seem… Read Full Review

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