ParcelHero Reviews - www.parcelhero.com

Click here if this is your business
★★☆☆☆
1.7 / 5
21
14% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
ParcelHero - www.parcelhero.com - Ask a question now

Media Gallery for ParcelHero - www.parcelhero.com

ParcelHero - www.parcelhero.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Incompetent Company. Waste of time. ”

Written on: 29/07/2015 by AlfredPhillips (1 review written)

I booked a £80 parcel pick up between 3-6pm but the UPS courier did not come. I reported this by email and rang Parcelhero the next day (office closed 6pm), only to get an email saying I was out. This is untrue. They have no contact with drivers and do not insist that drivers leave calling cards as evidence. I rebooked for 9am-1pm next day but the driver failed to come again. This company have no control over couriers, make promises they cannot keep and seem to exist just to extract money. You… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“no the only one parcel hero mislead misselling of...”

Written on: 11/07/2015 by zlHuber107 (1 review written)

 looks like im not the only person oparcel hero have taken in in this way you put correct weights and measurement into their website to receive a notification they will be charging extra £42pound on top of the £35 already paid to they DO NOT USE PARCELHERO it extracts money not a delivery service just office taking money money more money and using others to do work better booking direct with hermes tnt ups etc but dont use parcel hero , if only they were more transparent I would of known… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“do not waste your time and money”

Written on: 16/06/2015 by JayleneMoore487 (1 review written)

Terrible service don't care about customer, once they got your money there is no way you can talk to somebody its the worst service in the sector… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ripped off”

Written on: 23/05/2015

Recently sent a parcel to the BVI's. I measured the parcel accurately and weighed it (approx 1kg) on a digital scale prior to entering all the details on their website to arrive at the cost. (£42). Yesterday I received an e mail saying that it weighed 6kg more than I stated..... 6kg!!!!!!!! and that they would be charging my card with a further £26....unbelievable! NO NOT USE THEM A COMPLETE RIP OFF… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NUNCA MAS USO PARCELHERO. I DONT USE THIS ANY MORE!”

Written on: 09/05/2015 by Katiep351 (1 review written)

Este servicio lo use por mucho tiempo y siempre fue terrible pero mas terrible fue el ultimo que use, compre un servicio parcelhero para una recogida de una bici en Gales para entregar a Londres ellos me cobraron 88.67 Libras Esterlinas, UPS fue la compania que uso parcelhero para que recogiera la bici, la primera recogida en Gale fallaron no fueron mientras en la casa esperaban todo el dia por la UPS luego de dos dias UPS se aparecio para hacer la recogida y sin avisar, UPS no se llevo la vici… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Take your money, break your item and no compensation.”

Written on: 22/04/2015 by Enrique340 (1 review written)

We signed up for Parcelhero when we started our business as they said they could cater for large items. When we sent our first shipment the site was easy to use and they were spot on picking it up and delivering it on time. However it was smashed on route to the buyer and when contacted about compensation which we paid extra for was told its not covered and pretty much not interested. We have now closed our account after asking several times and have signed up for another courier. Wouldnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Timewasters”

Written on: 15/04/2015

Arranged collection but nobody collected. Contacted Parcelhero and they blamed UPS. UPS apologised but i still had to sit in the house for 2 days waiting. No compensation or reduction. I blame both companies and will avoid both in future as much as possible. Very annoying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST RIP OFF Courier Company EVER!”

Written on: 11/04/2015 by Emery245 (1 review written)

We send approx 30 courier parcels per day and I routinely started to compare prices using size, weights and postcodes... Firstly Parcelhero would often LOOK to be the chearpet and you go through the booking process until, at the end, they wack on an 'UNMENTIONED' surcharge if it is not being delivered to a business address....no mention of that when you input the details, of course!!! Now, on approx 1/3 of transactions AFTER collecting your parcel, they leave it for weeks and then message you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“First time used, impressed”

Written on: 04/04/2015 by 177Reeves (1 review written)

Obviously everyone can only review based on their experience and I have only had one experience with ParcelHero, but it was a very good one. I had originally tried to used iPostParcels.com, and they decided they would (or wouldn't) pick up my parcel whenever it was convenient, despite the fact that I had paid for a particular time slot. But alas, ParcelHero came to the rescue for me. I booked them online and they picked up my parcel within 2 hours or the booking and today it was delivered to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lied to us! Never Collected!”

Written on: 06/02/2015 by Jaylee1968 (1 review written)

We booked a next day collection with parcelhero.com (so called!) who failed to collect. They also did not send us any confirmation email as they're meant to nor was there anything in the spam that just didn't bother. We also contacted UPS and they told us that parcelhero did not book the collection with them. This is why we could not see any tracking information. However all parcelhero's automated system did was generate the label and nothing else! No item arrived on the next day service (paid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely Poor Courier Service, non existent custome...”

Written on: 22/01/2015 by DanPerry (1 review written)

We paid Express Delivery for an International Parcel (next day delivery), delivery date has not been met and the parcel is likely to be delivered many days later. If we'd have know about this poor service we would have just paid the standard delivery which would have arrived at the same time as our express parcel! Beware of paying extra for Express Delivery as there is no automatic money back guarantee so they can just use the standard service once you have paid for Express Delivery. This is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Habitually add surcharge after delivery”

Written on: 15/01/2015

I've grown accustomed to Parcel Hero sending me an invoice after the fact telling me that my item was 437 grams heavier than I'd stated and they were going to charge me an extra £2.37 or something. Today they sent me one saying that the 12kg parcel I sent (yes, I weighed it before booking) had a volumetric weight of 33kg and they were invoicing me £53.84 on top of the £78 odd I'd already paid. I believe this is part of their business plan - make the initial price cheaper than their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst company I have used”

Written on: 04/12/2014 by HaleighAguirre184 (1 review written)

Just do not collect when arranged. i.e 2nd Dec, 3rd Dec - Now waiting at home on 4th Dec. Chat line does not get answered. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish service”

Written on: 27/08/2014 by andreweaver (1 review written)

never picked parcel up as arranged. four calls to try and sort it. still no explanation from them. don't return calls. just fob you off. don't use!!!!very unhelpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waited all day...”

Written on: 08/08/2014

I arranged in advance a timed collection for today. The person from whom the item was being collected took a day off work and waited in all day. There was no collection, no update on the tracking order or any other information or notification. Now it's after 6pm and it's Friday so Parcelhero are closed till Monday. A request for information (while logged into my account and viewing that tracking number) elicited an automatic response of "unfortunately our offices are now closed. Our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Service”

Written on: 22/05/2014 by Sang123 (1 review written)

Used Parcel Hero to deliver a parcel within the UK. I hadn't looked at reviews on the Company till after it was booked and was a little worried after reading the reviews on this site. However, my parcel was picked up as requested and delivered next day to the destination. Tracking information was great as were the telephone customer service personnel. It was also cheaper than using Royal Mail. Will definately use them again. Thank you Parcel Hero… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service”

Written on: 23/04/2014 by S1904 (1 review written)

Sent parcel to Spain. Collect 9/4/14. Asked for delivery date on 14th & told would be delivered by 16th. Was finally delivered today 23rd ! Phoned customer services here & Spain to no avail. No call back from uk & only false promises in Spain. Asked for refund but no chance - even though the recipient of this parcel had to waist in their apartment for 1 week just I case they missed the delivery. Would not recommend or use this company again. USE PARCEL2go - not these - they are useless… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“useless at paying out claims”

Written on: 26/11/2013

Sent parcel to Connahs Quay. Tracking shown parcel on van and out for delivery by UPS on3/9/13 They lost it although delivery address was only a couple of miles from depot end parcel was 4ft.long.not easy to lose. Staff at parcel hero very friendly and full of promises but lacking in actions. After 11+ weeks I am still waiting for settlement of claim… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Appalling claim handling time”

Written on: 06/08/2013 by Charlieccu (1 review written)

Parcel hero are very cost effective indeed but if a parcel goes missing it's a nightmare. I'm still awaiting settlement on a parcel I sent to Germany that went missing on 27th February. Phone calls are handled in a very friendly manner but never returned when promised. Other online couriers are much more prompt in addressing any damage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Service ok just a little pricey”

Written on: 05/07/2013

Click, order, pay, done ! Just the way it should be done. It all worked but there are cheaper options / suppliers out there that do the same for less. At first the cartoony logo put me off using them when I first looked at the site but the curiosity side of me came back to try it. Ignore this comical cartoony character making it all look childish as it actually worked but like I say its not got a corporate image and its not the cheapest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview