ParcelHero Reviews - www.parcelhero.com

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Latest Reviews

★☆☆☆☆

“This company caused me a total loss of 2000 GBP! I...”

Written on: 10/05/2017 by Ellisrq23 (1 review written)

This company caused me a total loss of 2000 GBP! I have been asked by the claims department to REPURCHASE ALL THE ITEMS that were in the suitcase they have lost - this costed me a total of more than 1000 GBP. In this instance, I have been assured that I will be refunded for this amount. So basically they have not only LOST my items (loss of 1000 GBP) but they made me loose a further 1000 GBP! Be aware of this company as from my experience it is a total SHAM… Read Full Review

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★☆☆☆☆

“Worst Experience In Over 40 Years Dealing Wiyh Agents”

Written on: 13/04/2017 by CroftAntiques (1 review written)

First and last time I will be using this very questionable outfit. Beyond bad the worst shipping company or agent I have dealt with in over 40 years. Failed to deliver then asked for nearly £60 to return item. Ignore your comments. Then the add insult to injury they email to say delivery had been made. Three hours later after I have asked for confirmation they then advise they have made a mistake and that they still want nearly £60 to return. Then requested a telephone call from one of their… Read Full Review

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★☆☆☆☆

“to cut along storey short, sent a parcel quoted me...”

Written on: 11/04/2017 by 364Humphrey (1 review written)

to cut along storey short, sent a parcel quoted me £15.50, then parecelhero came back saying UPS had audited my parcel and it was incorrect measurements. And was demanding another £108, unless i could prove otherwise,which i did not pay. They then were sending me emails saying they have sent this to there dept recovery team who said i have 14 days to pay or there will be more cost and court. which i ignored and have not heard anything since. Total shammers who try the scare people but i… Read Full Review

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★☆☆☆☆

“To be avoided at all costs”

Written on: 10/04/2017 by Neilrshaw (1 review written)

I was quoted a cost for delivery. To be accurate to the nearest mm, I used a package with the measurements written on the side. My measurements were confirmed by the shipping company but still ParcelHero are demanding £65 saying the package was bigger. Total rip off… Read Full Review

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★☆☆☆☆

“PARCELHERO ”

Written on: 10/03/2017 by HuwCunnah (1 review written)

This is how it works. Quoted £30.59 for UPS to deliver a parcel and 8 days later after the delivery charged me £114.89 for an extra 5cm. So a total of £144.89 No evidence of the new size just their word. If you add the new dimensions into the Parcelhero price generator it quotes £82.61. So for and extra 5cm it's £62.28 extra??? UPSHelp UK don't want to know. AVOID AT ALL COSTS!!!… Read Full Review

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Natb1234's Response to HuwCunnah's Review

Written on: 04/04/2017

Hi I have had a similar experience and refusing to pay - how has your case end up, have you paid?

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Huwcunnah's reply to Natb1234's Comment

Written on: 04/04/2017

I had to pay, but with taking to Watchdog and Facebook I got part of my money back. Email Watchdog with your story and continually post your story on Facebook like I have done above. They'll soon get fed up and pay part or all back.
Let me know when you are posting on Facebook and I'll share.
Good luck.

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★☆☆☆☆

“End up paying more than you think!!!”

Written on: 10/03/2017 by Azaria422 (1 review written)

Absolutely apauled by this company. The actually delivery itself went ahead as planned, although I got no email update as to where my parcel was. But then I received another email asking for more money as they had audited my parcel and believed it to be 10kg over what I had stated, which was not the case. I have complained and not had a straight answer! I'm not that bothered about paying the extra money it's just the principle, especially now the extra money tops it up to a ridiculous price I… Read Full Review

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★☆☆☆☆

“Parcelhero is horrendous and deceitful”

Written on: 07/03/2017 by Sbrown777 (1 review written)

I have very reluctantly given parcel hero one star, only because this review site will not allow me to give anything lower. Parcel hero accepted my order to collect and deliver a toilet and cistern, they allowed me to purchase insurance for this item. The item arrived smashed into a million pieces. This was a high quality item that was well packaged and protected, to smash it so significantly would have required extreme force and serious mishandling. Yet parcel force now refuse to even allow me… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 24/02/2017 by hynd555 (1 review written)

Purchased a parcel delivery stating exact weight size ect charged £50+ 2 weeks later chaged.. no stole another £61 from my account under the pretence that parcel weighed 11 kg more even though it clearly stated on package the exact dimentions by the manufacturer never use them again so i would advise anyone looking to post a parcel to look elsewhere… Read Full Review

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Natb1234's Response to hynd555's Review

Written on: 04/04/2017

hi there have you managed to claim any pf your money back? I've spoken to citizens advice and they advise they have to provide evidence of the difference, which I'm still seeking - they are a joke

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Hynd555's reply to Natb1234's Comment

Written on: 04/04/2017

No they have now said parcel was larger it's rubbish as I have size and weight on box from manufacturers so ripped me off for £61 plus the original £47 total £108 the bloody cooker hood cost £125

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★☆☆☆☆

“Couldn't be bothered”

Written on: 22/02/2017 by Chris_Chris123 (5 reviews written)

I originally placed an order through Parcelhero for a package to be collected from a Hotel in Andorra on 13th February 2017. On the evening of 13th February 2017 I contacted the hotel reception (which is staffed 24 hours) to find out if the package had been collected. I was told, by the hotel receptionist, that the driver did not show up. I emailed Parcelhero to ask for an explanation on that day. On 14th February 2017, I received an automated email notifying me that collection from the Hotel… Read Full Review

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★☆☆☆☆

“AVOID!!! Rather book directly with a courier”

Written on: 30/01/2017 by PedroFerr (1 review written)

Don't be fooled. This is a 3rd party acting between you and the courier. It's is not a price comparison site. You pay them and they pay a courier - Which makes them the customer, which may not seem like a problem until something goes wrong with the courier who won't help you if your parcel goes missing. At 17:55 pm on Friday night after waiting all day for the parcel, i received an email to say the UPS centre refused my delivery because of the size of the parcel, even though they knew what… Read Full Review

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★☆☆☆☆

“This seems to have become a recurring occurrence in...”

Written on: 30/12/2016 by Jaxson256 (1 review written)

This seems to have become a recurring occurrence in recent months with the couriers trying to take extra money. Every time we ship a parcel abroad we are emailed with an extra charge saying the parcel is larger than the dimensions we entered. Because of this we take photos of every parcel so that we can prove it when they ask, we did this for this parcel and were then told it did not count as the shipping label was not in the photo - This has never previously been asked for an obviously just a… Read Full Review

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★☆☆☆☆

“Not very Heroic”

Written on: 29/12/2016 by TistrueItellu (1 review written)

Failed to deliver parcel. It is now 8 days after the promised delivery and still no trace of the parcel. The customer service is sporadic and cannot answer any questions, all they do is blame the courier (Hermes in this case). They initially blamed the the non delivery on the address that was used (Even though it is the same address that has been used many times before and Google maps finds the property quite simply) It is bad enough that the parcel wasn't delivered (I understand that… Read Full Review

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★☆☆☆☆

“Lack of customer care is unrivalled ”

Written on: 14/12/2016 by ScooterwayUK (2 reviews written)

I was a gold level account holder and used them regularly and this is what is ridiculous about the whole situation. To summarise we had a missed collection going to the USA and in the run up to Christmas every day lost is critical. I contacted them and was told they would collect the following day and as expected they again failed to collect. Although far from happy it is not Parcel Hero's fault the courier did not collect so I told them to cancel the shipment as the parcel would be leaving… Read Full Review

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★☆☆☆☆

“AWFUL. AVOID AT ALL COSTS. ”

Written on: 06/12/2016 by auroralacombe (1 review written)

Disgusting. I paid £80 to Parcel Hero to send a parcel. Parcel Hero sends via UPS so instead of contacting me directly when they broke my parcel, UPS contacted Parcel Hero who were 'understaffed', my parcel was sent back to me 'as requested by sender' ie Parcel Hero didn't get back to them because they couldn't get through to Parcel Hero (I would have just had it continue on to its destination). They didn't get back to me for 3 days by which point I had thrown away broken items and had no… Read Full Review

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★☆☆☆☆

“NEVER USE”

Written on: 22/11/2016

DO NOT USE THIS COMPANY. THEY DO NOT HONOUR THE INSURANCE, WILL DO ANYTHING TO GET OUT OF IT. FRAGILE PACKAGES ARE THROWN ABOUT AND ARRIVE DAMAGED. DESPITE HAVING BOUGHT THE INSURANCE FOR THIS THEY DO NOT PAY OUT, DO NOT TURN UP FOR COLLECTION, AND WHEN THEY DO STAFF PICK UP AND DROP FRAGILE PACKAGES ON THE GROUND. SERIOUSLY UNHELPFUL STAFF AND APPAENTLY ONLY ANSWER TO THEMSELVES, THERE IS NOONE ABOVE THE LINE MANAGER, SHE ANSWERS TO NO ONE APPENTLY! AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“4 nonths after they failed to collect they have sold...”

Written on: 22/11/2016

4 nonths after they failed to collect they have sold my email address which is unique to them to spammers. Now I am getting lots of spam such as We've been receiving spam mailout from your address recently. Contents and logging of such messages are in the attachment. Please look into it and contact us. Best Regards, We've been receiving spam mailout from your address recently. Contents and logging of such messages are in the attachment. Please look into it and contact us. Best… Read Full Review

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★☆☆☆☆

“They came back demanding double of original money by...”

Written on: 13/11/2016 by 5h (5 reviews written)

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally. On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size packet). Think they do this in purpose to sell first then come bak for more! Have a play with their… Read Full Review

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★☆☆☆☆

“High charge for wrong dimensions”

Written on: 29/10/2016 by wrFox318 (1 review written)

I paid £25 for a parcel delivery and accidentally entered a dimension that was too small.. If i had entered the correct dimension, then i would have had to pay £32, so a difference of £7 approx... Because ParcelHero/UPS audit all the sizes/weight, they detected that my parcel dimensions were not as stated when i purchased parcel delivery.. I am now being charged an additional £19-30 on top of what i paid originally, which means ive paid £44.50 for an item that should have cost approx £32… Read Full Review

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5H's Comment

Written on: 13/11/2016

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally.
On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size packet). Think they do this in purpose to sell first then come bak for more!

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★☆☆☆☆

“Persistence pays”

Written on: 21/09/2016 by 430Owens (1 review written)

I sent a large parcel for about £30. Ten days later ParcelHero claimed the parcel was massively bigger than I had stated and charged me another £110! Of course, as so much time had passed the box no longer existed and I couldn't prove it's size. After a lot of argument they offered a 50% reduction which I refused on principle. I submitted my case to the retail ombudsman but ParcelHero are not registered with them and would not engage. Paypal were eventually sympathetic on the phone and told… Read Full Review

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Dingding1's Comment

Written on: 30/09/2016

Well done you. I might be trying the same.

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 16/09/2016 by AnahiCostello (1 review written)

Charged £300 to send a parcel to the US then after it was delivered said I owed a further £160 weight adjustment fee. Parcel Hero were unable to provide any supporting documentation for the additional fees - saying that this is confidential information. By looking at other review website - this looks to be a common occurrence for many of its clients… Read Full Review

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Dingding1's Comment

Written on: 17/09/2016

Yep. They think they can just write out an invoice on their headed paper and expect you to pay with no supporting paperwork about it, and weeks after the event. Totally wrong.

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