ParcelHero Reviews - www.parcelhero.com

Click here if this is your business
★☆☆☆☆
1.4 / 5
50
10% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
ParcelHero - www.parcelhero.com - Ask a question now

Media Gallery for ParcelHero - www.parcelhero.com

ParcelHero - www.parcelhero.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Couldn't be bothered”

Written on: 22/02/2017 by Chris_Chris123 (5 reviews written)

I originally placed an order through Parcelhero for a package to be collected from a Hotel in Andorra on 13th February 2017. On the evening of 13th February 2017 I contacted the hotel reception (which is staffed 24 hours) to find out if the package had been collected. I was told, by the hotel receptionist, that the driver did not show up. I emailed Parcelhero to ask for an explanation on that day. On 14th February 2017, I received an automated email notifying me that collection from the Hotel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID!!! Rather book directly with a courier”

Written on: 30/01/2017 by PedroFerr (1 review written)

Don't be fooled. This is a 3rd party acting between you and the courier. It's is not a price comparison site. You pay them and they pay a courier - Which makes them the customer, which may not seem like a problem until something goes wrong with the courier who won't help you if your parcel goes missing. At 17:55 pm on Friday night after waiting all day for the parcel, i received an email to say the UPS centre refused my delivery because of the size of the parcel, even though they knew what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This seems to have become a recurring occurrence in...”

Written on: 30/12/2016 by Jaxson256 (1 review written)

This seems to have become a recurring occurrence in recent months with the couriers trying to take extra money. Every time we ship a parcel abroad we are emailed with an extra charge saying the parcel is larger than the dimensions we entered. Because of this we take photos of every parcel so that we can prove it when they ask, we did this for this parcel and were then told it did not count as the shipping label was not in the photo - This has never previously been asked for an obviously just a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not very Heroic”

Written on: 29/12/2016 by TistrueItellu (1 review written)

Failed to deliver parcel. It is now 8 days after the promised delivery and still no trace of the parcel. The customer service is sporadic and cannot answer any questions, all they do is blame the courier (Hermes in this case). They initially blamed the the non delivery on the address that was used (Even though it is the same address that has been used many times before and Google maps finds the property quite simply) It is bad enough that the parcel wasn't delivered (I understand that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lack of customer care is unrivalled ”

Written on: 14/12/2016 by ScooterwayUK (2 reviews written)

I was a gold level account holder and used them regularly and this is what is ridiculous about the whole situation. To summarise we had a missed collection going to the USA and in the run up to Christmas every day lost is critical. I contacted them and was told they would collect the following day and as expected they again failed to collect. Although far from happy it is not Parcel Hero's fault the courier did not collect so I told them to cancel the shipment as the parcel would be leaving… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL. AVOID AT ALL COSTS. ”

Written on: 06/12/2016 by auroralacombe (1 review written)

Disgusting. I paid £80 to Parcel Hero to send a parcel. Parcel Hero sends via UPS so instead of contacting me directly when they broke my parcel, UPS contacted Parcel Hero who were 'understaffed', my parcel was sent back to me 'as requested by sender' ie Parcel Hero didn't get back to them because they couldn't get through to Parcel Hero (I would have just had it continue on to its destination). They didn't get back to me for 3 days by which point I had thrown away broken items and had no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER USE”

Written on: 22/11/2016

DO NOT USE THIS COMPANY. THEY DO NOT HONOUR THE INSURANCE, WILL DO ANYTHING TO GET OUT OF IT. FRAGILE PACKAGES ARE THROWN ABOUT AND ARRIVE DAMAGED. DESPITE HAVING BOUGHT THE INSURANCE FOR THIS THEY DO NOT PAY OUT, DO NOT TURN UP FOR COLLECTION, AND WHEN THEY DO STAFF PICK UP AND DROP FRAGILE PACKAGES ON THE GROUND. SERIOUSLY UNHELPFUL STAFF AND APPAENTLY ONLY ANSWER TO THEMSELVES, THERE IS NOONE ABOVE THE LINE MANAGER, SHE ANSWERS TO NO ONE APPENTLY! AVOID AT ALL COSTS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“4 nonths after they failed to collect they have sold...”

Written on: 22/11/2016

4 nonths after they failed to collect they have sold my email address which is unique to them to spammers. Now I am getting lots of spam such as We've been receiving spam mailout from your address recently. Contents and logging of such messages are in the attachment. Please look into it and contact us. Best Regards, We've been receiving spam mailout from your address recently. Contents and logging of such messages are in the attachment. Please look into it and contact us. Best… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They came back demanding double of original money by...”

Written on: 13/11/2016 by 5h (5 reviews written)

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally. On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size packet). Think they do this in purpose to sell first then come bak for more! Have a play with their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“High charge for wrong dimensions”

Written on: 29/10/2016 by wrFox318 (1 review written)

I paid £25 for a parcel delivery and accidentally entered a dimension that was too small.. If i had entered the correct dimension, then i would have had to pay £32, so a difference of £7 approx... Because ParcelHero/UPS audit all the sizes/weight, they detected that my parcel dimensions were not as stated when i purchased parcel delivery.. I am now being charged an additional £19-30 on top of what i paid originally, which means ive paid £44.50 for an item that should have cost approx £32… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

5H's Comment

Written on: 13/11/2016

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally.
On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size packet). Think they do this in purpose to sell first then come bak for more!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Persistence pays”

Written on: 21/09/2016 by 430Owens (1 review written)

I sent a large parcel for about £30. Ten days later ParcelHero claimed the parcel was massively bigger than I had stated and charged me another £110! Of course, as so much time had passed the box no longer existed and I couldn't prove it's size. After a lot of argument they offered a 50% reduction which I refused on principle. I submitted my case to the retail ombudsman but ParcelHero are not registered with them and would not engage. Paypal were eventually sympathetic on the phone and told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Comment

Written on: 30/09/2016

Well done you. I might be trying the same.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 16/09/2016 by AnahiCostello (1 review written)

Charged £300 to send a parcel to the US then after it was delivered said I owed a further £160 weight adjustment fee. Parcel Hero were unable to provide any supporting documentation for the additional fees - saying that this is confidential information. By looking at other review website - this looks to be a common occurrence for many of its clients… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Comment

Written on: 17/09/2016

Yep. They think they can just write out an invoice on their headed paper and expect you to pay with no supporting paperwork about it, and weeks after the event. Totally wrong.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Absolutely shocking!!!!”

Written on: 22/08/2016 by shockingEV (1 review written)

I'm absolutely shocked by the standard of service provided by this company. I can not believe that in todays day any company would allow for their service to be so poor. I have sent a parcel on 5.05.2016, on the 19th of may I have reported the parcel not being delivered and I have been informed my parcel have been lost and that the searching process have been initiated. At this point I have been asked to provide all the details of the contents of the parcel together with all the paperwork and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Response to shockingEV's Review

Written on: 17/09/2016

Wait for them to charge you for the legwork! Don't let them get away with it.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“shocking extra charges”

Written on: 03/08/2016 by francesco1969 (1 review written)

sent 2 computer chairs,at £35 the pair. get an email back saying they were 7cm higher,3 cm wider than i measured so took £112! out of my paypal, nothing i could do, actually cost me to sell my own chairs, never again.{ ups took the delivery} so beware you get a low quote only to be hit later… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Luggage late and damaged”

Written on: 08/07/2016 by Cleveland177 (1 review written)

My experience with Parcel Hero has been absolutely abysmal. Not only was my shipment 5 days late, the luggage was completely damaged and I’ve had to chase their team regarding both issues on numerous occasions before getting a response. On top of all this I’ve had to pay additional fees even though I had no way of proving that DHL were wrong. Needless to say that I won’t be using their services again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcelhero is nothing more than a bad website. They...”

Written on: 02/06/2016 by daverobey78 (1 review written)

Parcelhero is nothing more than a bad website. They give you deliberately cheap quotes then contact you two weeks after your parcel has been delivered claiming that you gave declared the wrong weight and/or size. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Response to daverobey78's Review

Written on: 17/09/2016

Spot on. Already read this review site before using companies for the first time! Lesson learned.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“After charges”

Written on: 28/05/2016 by Dinger595 (1 review written)

Sent 1 parcel and arranged delivery if another both eBay , 6 weeks after the transaction I receive 2 emails stating that my items had been subjected to a weight audit and an additional £56 & £54 were required and they would take payment from the account I paid with, I was shocked surely they can't do this , I now have to raise a dispute with them and from what I've read here this is going to be a nightmare. If they are allowed to do this surely it just allows them to come up with anything and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Response to Dinger595's Review

Written on: 30/09/2016

How did this end? Who is the right person to complain to? Trading Standards? Small Claims? Police!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rip off company”

Written on: 06/05/2016 by TroyShoemaker175 (1 review written)

They are incompetent and gave bad advice, if followed it would have cost me a surcharge of 20%. they clearly consider their customers are fair game to rip off and maximise their profits! I will not be using them again and would strongly discourage anyone else from so doing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL EXPERIENCE!”

Written on: 04/04/2016 by 463Sparks (1 review written)

Awful experience, do not use parcelhero! They didn't show up as planned for two consecutive days! Not only that but the item arrived damaged!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcelhero-experts in trying to scrape additional money”

Written on: 01/04/2016 by bono100 (1 review written)

I have sent a few packages using Parcelhero. The first few times everything went through great, my packages even arrived sooner than expected. I sent a package to the states from the UK, the package consisted of a coat which weighed just over 2 kgs, the coat went through customs completely fine and the recipient received it all okay. Fast forward a couple of weeks later and I receive a email stating I now owe the delivery company an additional £25. They stated the reason was down to my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dingding1's Response to bono100's Review

Written on: 17/09/2016

I am getting the same treatment, with claims fo Custom charges for a shipment of gift of a blouse and skirt less than £50 with customs charges of £30 for no apparent reason. I am about to tell my credit card to charge back the transactions for failure to deliver the service contracted (they did not deliver). I hope this will put the onus on ParcelForce rather than me. They would not have to trick customers if they didn't have to employ so many complaints handlers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview