ParcelHero Reviews - www.parcelhero.com

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Insurance worthless”

Written on: 10/12/2015 by Sandoval1983 (1 review written)

Chose ParcelHero to return a new laptop to retailer. Courier did not leave a receipt when asked and said the barcode was too small to scan, bearing in mind my disabled mother was dealing with him his actions sound dubious. ParcelHero confirmed parcel was in depot but over a month later nothing has happened bar 'network searches' with UPS that are re-opened. Parcel was sent fully insured but ParcelHero claim any settlement needs UPS confirmation although ParcelHero have confirmed twice that the… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 05/12/2015 by hils69 (1 review written)

I booked my parcel late on Wednesday evening, it was picked up 9.30 Thursday morning and was being delivered to Edmonton in Canada by 1.30pm Canadian time on Friday. Amazingly fast delivery and very efficient. Kept me updated with what was happening to my parcel all the way through… Read Full Review

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★☆☆☆☆

“Package destroyed - firm don't care, NEVER EVER USE”

Written on: 30/11/2015

Attempted to send a microwave combi oven with this firm. It was packaged ridiculously well, with huge amounts of cardboard and bubble wrap. It looked like it had been in a war when it arrived at other end with broken glass and dents on all panels. Customer service don't care and the insurance they sold us as an extra doesn't cover white goods, SO WHY SELL IT TO US!!! Useless firm - never ever use, no matter how cheap they seem… Read Full Review

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★☆☆☆☆

“bunch of cons AVOID”

Written on: 03/11/2015 by McCoy426 (1 review written)

Booked out a parcel using the correct weight (infact I added extra 2kg just in case) recievd an email stating I was over 3kg! How did they work that out! Asking me for photos showing the weight of the parcel. Who take pictures of the parcel on a weighing scale!I asked them for for proof as well which they did not provide. Also they taken payment without asking me. I sent a complaint to BBC watchdog about this… Read Full Review

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Johnlemeasurer's Comment

Written on: 29/01/2016

Did same to me but with dimensions and I KNOW they are lying because I measured it three times and it was a picture frame that I put on Ebay so I know my measurements are accurate because I asked the buyer to measure it. I used two thicknesses of cardboard wrapping which are less than 1cm wide so adding 4cm to every dimension it comes to what I said. They are 5cms on top of this!! And are taking an extra £17.00 from my bank account!!!

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 30/10/2015 by IanLawrence337 (1 review written)

I ordered a pick up – that cost £314 – today that was due for pick up today (Friday 31st) between 2 & 6pm by Fed Ex. No one turned up. When I contacted “support” I just get told it’s booked in for Monday 2nd November and I won’t be compensated for their mistake. I had emails and it said in my account the parcels would be picked up today. I don’t have any confidence in their service – the live chat person was no use at all. This was the first time I’ve used the service and… Read Full Review

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Parcelhero's Comment

Written on: 02/11/2015

Hi,

I am contacting you from Parcel Hero. We apologise for this mix up and would like to look into your case as a matter of urgency. Due to privacy reasons we cannot request your tracking number on here. Could you please kindly give our customer services a call with your tracking number and they will look into the matter and be able to resolve this for you.

Thank you for your patience.
Kind regards,
Alex

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★☆☆☆☆

“I recieved a quote for a parcel after putting in the...”

Written on: 12/09/2015 by Nasirs205 (1 review written)

I recieved a quote for a parcel after putting in the correct weights and dimensions for £26.82. Parcel booked , collected and delivered with no issues. 10 days later i recieve an emil stating that following an internal audit i needed to pay an extra £40.62 as the volumetric weight of the parcel was more than they had quoted for. If i want to dispute this i can only do it via email and i have to send photos of the original parcel with a tape meusure held next to it , which is of course… Read Full Review

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★☆☆☆☆

“Appalling and Unreliable”

Written on: 03/09/2015 by nwpatrick (1 review written)

I have used this company nine times over the past 4 months and frequently they fail to deliver and pickup when arranged - despite the fact I paid a premium for next day delivery. When delivery is made the parcel is seldom signed for and twice has been left outside the door to the premises. If you're looking for a reliable fast and secure courier then don't trust Parcel Hero - they are unreliable and couldn't care less about your parcels!… Read Full Review

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★☆☆☆☆

“Incompetent Company. Waste of time. ”

Written on: 29/07/2015 by AlfredPhillips (1 review written)

I booked a £80 parcel pick up between 3-6pm but the UPS courier did not come. I reported this by email and rang Parcelhero the next day (office closed 6pm), only to get an email saying I was out. This is untrue. They have no contact with drivers and do not insist that drivers leave calling cards as evidence. I rebooked for 9am-1pm next day but the driver failed to come again. This company have no control over couriers, make promises they cannot keep and seem to exist just to extract money. You… Read Full Review

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★☆☆☆☆

“no the only one parcel hero mislead misselling of...”

Written on: 11/07/2015 by zlHuber107 (1 review written)

 looks like im not the only person oparcel hero have taken in in this way you put correct weights and measurement into their website to receive a notification they will be charging extra £42pound on top of the £35 already paid to they DO NOT USE PARCELHERO it extracts money not a delivery service just office taking money money more money and using others to do work better booking direct with hermes tnt ups etc but dont use parcel hero , if only they were more transparent I would of known… Read Full Review

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★☆☆☆☆

“do not waste your time and money”

Written on: 16/06/2015 by JayleneMoore487 (1 review written)

Terrible service don't care about customer, once they got your money there is no way you can talk to somebody its the worst service in the sector… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 23/05/2015

Recently sent a parcel to the BVI's. I measured the parcel accurately and weighed it (approx 1kg) on a digital scale prior to entering all the details on their website to arrive at the cost. (£42). Yesterday I received an e mail saying that it weighed 6kg more than I stated..... 6kg!!!!!!!! and that they would be charging my card with a further £26....unbelievable! NO NOT USE THEM A COMPLETE RIP OFF… Read Full Review

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★☆☆☆☆

“NUNCA MAS USO PARCELHERO. I DONT USE THIS ANY MORE!”

Written on: 09/05/2015 by Katiep351 (1 review written)

Este servicio lo use por mucho tiempo y siempre fue terrible pero mas terrible fue el ultimo que use, compre un servicio parcelhero para una recogida de una bici en Gales para entregar a Londres ellos me cobraron 88.67 Libras Esterlinas, UPS fue la compania que uso parcelhero para que recogiera la bici, la primera recogida en Gale fallaron no fueron mientras en la casa esperaban todo el dia por la UPS luego de dos dias UPS se aparecio para hacer la recogida y sin avisar, UPS no se llevo la vici… Read Full Review

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★☆☆☆☆

“Take your money, break your item and no compensation.”

Written on: 22/04/2015 by Enrique340 (1 review written)

We signed up for Parcelhero when we started our business as they said they could cater for large items. When we sent our first shipment the site was easy to use and they were spot on picking it up and delivering it on time. However it was smashed on route to the buyer and when contacted about compensation which we paid extra for was told its not covered and pretty much not interested. We have now closed our account after asking several times and have signed up for another courier. Wouldnt… Read Full Review

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★☆☆☆☆

“Timewasters”

Written on: 15/04/2015

Arranged collection but nobody collected. Contacted Parcelhero and they blamed UPS. UPS apologised but i still had to sit in the house for 2 days waiting. No compensation or reduction. I blame both companies and will avoid both in future as much as possible. Very annoying… Read Full Review

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★☆☆☆☆

“WORST RIP OFF Courier Company EVER!”

Written on: 11/04/2015 by Emery245 (1 review written)

We send approx 30 courier parcels per day and I routinely started to compare prices using size, weights and postcodes... Firstly Parcelhero would often LOOK to be the chearpet and you go through the booking process until, at the end, they wack on an 'UNMENTIONED' surcharge if it is not being delivered to a business address....no mention of that when you input the details, of course!!! Now, on approx 1/3 of transactions AFTER collecting your parcel, they leave it for weeks and then message you… Read Full Review

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★★★★★

“First time used, impressed”

Written on: 04/04/2015 by 177Reeves (1 review written)

Obviously everyone can only review based on their experience and I have only had one experience with ParcelHero, but it was a very good one. I had originally tried to used iPostParcels.com, and they decided they would (or wouldn't) pick up my parcel whenever it was convenient, despite the fact that I had paid for a particular time slot. But alas, ParcelHero came to the rescue for me. I booked them online and they picked up my parcel within 2 hours or the booking and today it was delivered to… Read Full Review

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★☆☆☆☆

“Lied to us! Never Collected!”

Written on: 06/02/2015 by Jaylee1968 (1 review written)

We booked a next day collection with parcelhero.com (so called!) who failed to collect. They also did not send us any confirmation email as they're meant to nor was there anything in the spam that just didn't bother. We also contacted UPS and they told us that parcelhero did not book the collection with them. This is why we could not see any tracking information. However all parcelhero's automated system did was generate the label and nothing else! No item arrived on the next day service (paid… Read Full Review

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★☆☆☆☆

“Extremely Poor Courier Service, non existent custome...”

Written on: 22/01/2015 by DanPerry (1 review written)

We paid Express Delivery for an International Parcel (next day delivery), delivery date has not been met and the parcel is likely to be delivered many days later. If we'd have know about this poor service we would have just paid the standard delivery which would have arrived at the same time as our express parcel! Beware of paying extra for Express Delivery as there is no automatic money back guarantee so they can just use the standard service once you have paid for Express Delivery. This is… Read Full Review

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★☆☆☆☆

“Habitually add surcharge after delivery”

Written on: 15/01/2015

I've grown accustomed to Parcel Hero sending me an invoice after the fact telling me that my item was 437 grams heavier than I'd stated and they were going to charge me an extra £2.37 or something. Today they sent me one saying that the 12kg parcel I sent (yes, I weighed it before booking) had a volumetric weight of 33kg and they were invoicing me £53.84 on top of the £78 odd I'd already paid. I believe this is part of their business plan - make the initial price cheaper than their… Read Full Review

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★☆☆☆☆

“Worst company I have used”

Written on: 04/12/2014 by HaleighAguirre184 (1 review written)

Just do not collect when arranged. i.e 2nd Dec, 3rd Dec - Now waiting at home on 4th Dec. Chat line does not get answered. Avoid at all costs… Read Full Review

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