ParcelHero Reviews - www.parcelhero.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“After charges”

Written on: 28/05/2016 by Dinger595 (1 review written)

Sent 1 parcel and arranged delivery if another both eBay , 6 weeks after the transaction I receive 2 emails stating that my items had been subjected to a weight audit and an additional £56 & £54 were required and they would take payment from the account I paid with, I was shocked surely they can't do this , I now have to raise a dispute with them and from what I've read here this is going to be a nightmare. If they are allowed to do this surely it just allows them to come up with anything and… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 06/05/2016 by TroyShoemaker175 (1 review written)

They are incompetent and gave bad advice, if followed it would have cost me a surcharge of 20%. they clearly consider their customers are fair game to rip off and maximise their profits! I will not be using them again and would strongly discourage anyone else from so doing… Read Full Review

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★☆☆☆☆

“AWFUL EXPERIENCE!”

Written on: 04/04/2016 by 463Sparks (1 review written)

Awful experience, do not use parcelhero! They didn't show up as planned for two consecutive days! Not only that but the item arrived damaged!… Read Full Review

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★☆☆☆☆

“Parcelhero-experts in trying to scrape additional money”

Written on: 01/04/2016 by bono100 (1 review written)

I have sent a few packages using Parcelhero. The first few times everything went through great, my packages even arrived sooner than expected. I sent a package to the states from the UK, the package consisted of a coat which weighed just over 2 kgs, the coat went through customs completely fine and the recipient received it all okay. Fast forward a couple of weeks later and I receive a email stating I now owe the delivery company an additional £25. They stated the reason was down to my… Read Full Review

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★★★★★

“happy with the service online coversation today”

Written on: 18/03/2016 by Phoebey255 (1 review written)

I'd like to say the online help service was a1 and so easy to use tonight. I would recommend this service to anyone. which all help lines were as efficient… Read Full Review

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★☆☆☆☆

“Double charge and Weight surcharge!”

Written on: 23/02/2016 by MacB1 (1 review written)

The actual delivery was fine but I had problems with their systems not acknowledging payment using a debit card so after two 'abortive' attempts where the system hung I changed to Paypal and it went through OK. I found out later that I had been charged three times and it took over a week of daily calls to recover the money. After delivery I got the 'weight audit' message which I have challenged as there is no way a woollen scarf can weigh 2Kg!and trying to charge extra. It will be interesting… Read Full Review

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★☆☆☆☆

“Insurance worthless”

Written on: 10/12/2015 by Sandoval1983 (1 review written)

Chose ParcelHero to return a new laptop to retailer. Courier did not leave a receipt when asked and said the barcode was too small to scan, bearing in mind my disabled mother was dealing with him his actions sound dubious. ParcelHero confirmed parcel was in depot but over a month later nothing has happened bar 'network searches' with UPS that are re-opened. Parcel was sent fully insured but ParcelHero claim any settlement needs UPS confirmation although ParcelHero have confirmed twice that the… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 05/12/2015 by hils69 (1 review written)

I booked my parcel late on Wednesday evening, it was picked up 9.30 Thursday morning and was being delivered to Edmonton in Canada by 1.30pm Canadian time on Friday. Amazingly fast delivery and very efficient. Kept me updated with what was happening to my parcel all the way through… Read Full Review

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★☆☆☆☆

“Package destroyed - firm don't care, NEVER EVER USE”

Written on: 30/11/2015

Attempted to send a microwave combi oven with this firm. It was packaged ridiculously well, with huge amounts of cardboard and bubble wrap. It looked like it had been in a war when it arrived at other end with broken glass and dents on all panels. Customer service don't care and the insurance they sold us as an extra doesn't cover white goods, SO WHY SELL IT TO US!!! Useless firm - never ever use, no matter how cheap they seem… Read Full Review

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★☆☆☆☆

“bunch of cons AVOID”

Written on: 03/11/2015 by McCoy426 (1 review written)

Booked out a parcel using the correct weight (infact I added extra 2kg just in case) recievd an email stating I was over 3kg! How did they work that out! Asking me for photos showing the weight of the parcel. Who take pictures of the parcel on a weighing scale!I asked them for for proof as well which they did not provide. Also they taken payment without asking me. I sent a complaint to BBC watchdog about this… Read Full Review

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Johnlemeasurer's Comment

Written on: 29/01/2016

Did same to me but with dimensions and I KNOW they are lying because I measured it three times and it was a picture frame that I put on Ebay so I know my measurements are accurate because I asked the buyer to measure it. I used two thicknesses of cardboard wrapping which are less than 1cm wide so adding 4cm to every dimension it comes to what I said. They are 5cms on top of this!! And are taking an extra £17.00 from my bank account!!!

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 30/10/2015 by IanLawrence337 (1 review written)

I ordered a pick up – that cost £314 – today that was due for pick up today (Friday 31st) between 2 & 6pm by Fed Ex. No one turned up. When I contacted “support” I just get told it’s booked in for Monday 2nd November and I won’t be compensated for their mistake. I had emails and it said in my account the parcels would be picked up today. I don’t have any confidence in their service – the live chat person was no use at all. This was the first time I’ve used the service and… Read Full Review

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Parcelhero's Comment

Written on: 02/11/2015

Hi,

I am contacting you from Parcel Hero. We apologise for this mix up and would like to look into your case as a matter of urgency. Due to privacy reasons we cannot request your tracking number on here. Could you please kindly give our customer services a call with your tracking number and they will look into the matter and be able to resolve this for you.

Thank you for your patience.
Kind regards,
Alex

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★☆☆☆☆

“I recieved a quote for a parcel after putting in the...”

Written on: 12/09/2015 by Nasirs205 (1 review written)

I recieved a quote for a parcel after putting in the correct weights and dimensions for £26.82. Parcel booked , collected and delivered with no issues. 10 days later i recieve an emil stating that following an internal audit i needed to pay an extra £40.62 as the volumetric weight of the parcel was more than they had quoted for. If i want to dispute this i can only do it via email and i have to send photos of the original parcel with a tape meusure held next to it , which is of course… Read Full Review

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★☆☆☆☆

“Appalling and Unreliable”

Written on: 03/09/2015 by nwpatrick (1 review written)

I have used this company nine times over the past 4 months and frequently they fail to deliver and pickup when arranged - despite the fact I paid a premium for next day delivery. When delivery is made the parcel is seldom signed for and twice has been left outside the door to the premises. If you're looking for a reliable fast and secure courier then don't trust Parcel Hero - they are unreliable and couldn't care less about your parcels!… Read Full Review

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★☆☆☆☆

“Incompetent Company. Waste of time. ”

Written on: 29/07/2015 by AlfredPhillips (1 review written)

I booked a £80 parcel pick up between 3-6pm but the UPS courier did not come. I reported this by email and rang Parcelhero the next day (office closed 6pm), only to get an email saying I was out. This is untrue. They have no contact with drivers and do not insist that drivers leave calling cards as evidence. I rebooked for 9am-1pm next day but the driver failed to come again. This company have no control over couriers, make promises they cannot keep and seem to exist just to extract money. You… Read Full Review

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★☆☆☆☆

“no the only one parcel hero mislead misselling of...”

Written on: 11/07/2015 by zlHuber107 (1 review written)

 looks like im not the only person oparcel hero have taken in in this way you put correct weights and measurement into their website to receive a notification they will be charging extra £42pound on top of the £35 already paid to they DO NOT USE PARCELHERO it extracts money not a delivery service just office taking money money more money and using others to do work better booking direct with hermes tnt ups etc but dont use parcel hero , if only they were more transparent I would of known… Read Full Review

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★☆☆☆☆

“do not waste your time and money”

Written on: 16/06/2015 by JayleneMoore487 (1 review written)

Terrible service don't care about customer, once they got your money there is no way you can talk to somebody its the worst service in the sector… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 23/05/2015

Recently sent a parcel to the BVI's. I measured the parcel accurately and weighed it (approx 1kg) on a digital scale prior to entering all the details on their website to arrive at the cost. (£42). Yesterday I received an e mail saying that it weighed 6kg more than I stated..... 6kg!!!!!!!! and that they would be charging my card with a further £26....unbelievable! NO NOT USE THEM A COMPLETE RIP OFF… Read Full Review

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★☆☆☆☆

“NUNCA MAS USO PARCELHERO. I DONT USE THIS ANY MORE!”

Written on: 09/05/2015 by Katiep351 (1 review written)

Este servicio lo use por mucho tiempo y siempre fue terrible pero mas terrible fue el ultimo que use, compre un servicio parcelhero para una recogida de una bici en Gales para entregar a Londres ellos me cobraron 88.67 Libras Esterlinas, UPS fue la compania que uso parcelhero para que recogiera la bici, la primera recogida en Gale fallaron no fueron mientras en la casa esperaban todo el dia por la UPS luego de dos dias UPS se aparecio para hacer la recogida y sin avisar, UPS no se llevo la vici… Read Full Review

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★☆☆☆☆

“Take your money, break your item and no compensation.”

Written on: 22/04/2015 by Enrique340 (1 review written)

We signed up for Parcelhero when we started our business as they said they could cater for large items. When we sent our first shipment the site was easy to use and they were spot on picking it up and delivering it on time. However it was smashed on route to the buyer and when contacted about compensation which we paid extra for was told its not covered and pretty much not interested. We have now closed our account after asking several times and have signed up for another courier. Wouldnt… Read Full Review

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★☆☆☆☆

“Timewasters”

Written on: 15/04/2015

Arranged collection but nobody collected. Contacted Parcelhero and they blamed UPS. UPS apologised but i still had to sit in the house for 2 days waiting. No compensation or reduction. I blame both companies and will avoid both in future as much as possible. Very annoying… Read Full Review

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