ParcelHero Reviews - www.parcelhero.com

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Latest Reviews

★☆☆☆☆

“Persistence pays”

Written on: 21/09/2016 by 430Owens (1 review written)

I sent a large parcel for about £30. Ten days later ParcelHero claimed the parcel was massively bigger than I had stated and charged me another £110! Of course, as so much time had passed the box no longer existed and I couldn't prove it's size. After a lot of argument they offered a 50% reduction which I refused on principle. I submitted my case to the retail ombudsman but ParcelHero are not registered with them and would not engage. Paypal were eventually sympathetic on the phone and told… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 16/09/2016 by AnahiCostello (1 review written)

Charged £300 to send a parcel to the US then after it was delivered said I owed a further £160 weight adjustment fee. Parcel Hero were unable to provide any supporting documentation for the additional fees - saying that this is confidential information. By looking at other review website - this looks to be a common occurrence for many of its clients… Read Full Review

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Dingding1's Comment

Written on: 17/09/2016

Yep. They think they can just write out an invoice on their headed paper and expect you to pay with no supporting paperwork about it, and weeks after the event. Totally wrong.

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★☆☆☆☆

“Absolutely shocking!!!!”

Written on: 22/08/2016 by shockingEV (1 review written)

I'm absolutely shocked by the standard of service provided by this company. I can not believe that in todays day any company would allow for their service to be so poor. I have sent a parcel on 5.05.2016, on the 19th of may I have reported the parcel not being delivered and I have been informed my parcel have been lost and that the searching process have been initiated. At this point I have been asked to provide all the details of the contents of the parcel together with all the paperwork and… Read Full Review

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Dingding1's Response to shockingEV's Review

Written on: 17/09/2016

Wait for them to charge you for the legwork! Don't let them get away with it.

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★☆☆☆☆

“shocking extra charges”

Written on: 03/08/2016 by francesco1969 (1 review written)

sent 2 computer chairs,at £35 the pair. get an email back saying they were 7cm higher,3 cm wider than i measured so took £112! out of my paypal, nothing i could do, actually cost me to sell my own chairs, never again.{ ups took the delivery} so beware you get a low quote only to be hit later… Read Full Review

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★☆☆☆☆

“Luggage late and damaged”

Written on: 08/07/2016 by Cleveland177 (1 review written)

My experience with Parcel Hero has been absolutely abysmal. Not only was my shipment 5 days late, the luggage was completely damaged and I’ve had to chase their team regarding both issues on numerous occasions before getting a response. On top of all this I’ve had to pay additional fees even though I had no way of proving that DHL were wrong. Needless to say that I won’t be using their services again!… Read Full Review

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★☆☆☆☆

“Parcelhero is nothing more than a bad website. They...”

Written on: 02/06/2016 by daverobey78 (1 review written)

Parcelhero is nothing more than a bad website. They give you deliberately cheap quotes then contact you two weeks after your parcel has been delivered claiming that you gave declared the wrong weight and/or size. Avoid at all costs… Read Full Review

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Dingding1's Response to daverobey78's Review

Written on: 17/09/2016

Spot on. Already read this review site before using companies for the first time! Lesson learned.

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★☆☆☆☆

“After charges”

Written on: 28/05/2016 by Dinger595 (1 review written)

Sent 1 parcel and arranged delivery if another both eBay , 6 weeks after the transaction I receive 2 emails stating that my items had been subjected to a weight audit and an additional £56 & £54 were required and they would take payment from the account I paid with, I was shocked surely they can't do this , I now have to raise a dispute with them and from what I've read here this is going to be a nightmare. If they are allowed to do this surely it just allows them to come up with anything and… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 06/05/2016 by TroyShoemaker175 (1 review written)

They are incompetent and gave bad advice, if followed it would have cost me a surcharge of 20%. they clearly consider their customers are fair game to rip off and maximise their profits! I will not be using them again and would strongly discourage anyone else from so doing… Read Full Review

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★☆☆☆☆

“AWFUL EXPERIENCE!”

Written on: 04/04/2016 by 463Sparks (1 review written)

Awful experience, do not use parcelhero! They didn't show up as planned for two consecutive days! Not only that but the item arrived damaged!… Read Full Review

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★☆☆☆☆

“Parcelhero-experts in trying to scrape additional money”

Written on: 01/04/2016 by bono100 (1 review written)

I have sent a few packages using Parcelhero. The first few times everything went through great, my packages even arrived sooner than expected. I sent a package to the states from the UK, the package consisted of a coat which weighed just over 2 kgs, the coat went through customs completely fine and the recipient received it all okay. Fast forward a couple of weeks later and I receive a email stating I now owe the delivery company an additional £25. They stated the reason was down to my… Read Full Review

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Dingding1's Response to bono100's Review

Written on: 17/09/2016

I am getting the same treatment, with claims fo Custom charges for a shipment of gift of a blouse and skirt less than £50 with customs charges of £30 for no apparent reason. I am about to tell my credit card to charge back the transactions for failure to deliver the service contracted (they did not deliver). I hope this will put the onus on ParcelForce rather than me. They would not have to trick customers if they didn't have to employ so many complaints handlers.

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★★★★★

“happy with the service online coversation today”

Written on: 18/03/2016 by Phoebey255 (1 review written)

I'd like to say the online help service was a1 and so easy to use tonight. I would recommend this service to anyone. which all help lines were as efficient… Read Full Review

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Dingding1's Comment

Written on: 17/09/2016

Glad you had this experience! Please come back and report when they sting you for additional charges weeks after the shipment. You are 1 positive review in a sea of negative ones, and you need to provide a little more than a 1 liner to be credible.

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★☆☆☆☆

“Double charge and Weight surcharge!”

Written on: 23/02/2016 by MacB1 (1 review written)

The actual delivery was fine but I had problems with their systems not acknowledging payment using a debit card so after two 'abortive' attempts where the system hung I changed to Paypal and it went through OK. I found out later that I had been charged three times and it took over a week of daily calls to recover the money. After delivery I got the 'weight audit' message which I have challenged as there is no way a woollen scarf can weigh 2Kg!and trying to charge extra. It will be interesting… Read Full Review

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Dingding1's Response to MacB1's Review

Written on: 17/09/2016

What happened in the end?

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★☆☆☆☆

“Insurance worthless”

Written on: 10/12/2015 by Sandoval1983 (1 review written)

Chose ParcelHero to return a new laptop to retailer. Courier did not leave a receipt when asked and said the barcode was too small to scan, bearing in mind my disabled mother was dealing with him his actions sound dubious. ParcelHero confirmed parcel was in depot but over a month later nothing has happened bar 'network searches' with UPS that are re-opened. Parcel was sent fully insured but ParcelHero claim any settlement needs UPS confirmation although ParcelHero have confirmed twice that the… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 05/12/2015 by hils69 (1 review written)

I booked my parcel late on Wednesday evening, it was picked up 9.30 Thursday morning and was being delivered to Edmonton in Canada by 1.30pm Canadian time on Friday. Amazingly fast delivery and very efficient. Kept me updated with what was happening to my parcel all the way through… Read Full Review

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Dingding1's Response to hils69's Review

Written on: 17/09/2016

Wow. Good for you. Would really like to double check you didn't have some come-back after the delivery?

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★☆☆☆☆

“Package destroyed - firm don't care, NEVER EVER USE”

Written on: 30/11/2015

Attempted to send a microwave combi oven with this firm. It was packaged ridiculously well, with huge amounts of cardboard and bubble wrap. It looked like it had been in a war when it arrived at other end with broken glass and dents on all panels. Customer service don't care and the insurance they sold us as an extra doesn't cover white goods, SO WHY SELL IT TO US!!! Useless firm - never ever use, no matter how cheap they seem… Read Full Review

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★☆☆☆☆

“bunch of cons AVOID”

Written on: 03/11/2015 by McCoy426 (1 review written)

Booked out a parcel using the correct weight (infact I added extra 2kg just in case) recievd an email stating I was over 3kg! How did they work that out! Asking me for photos showing the weight of the parcel. Who take pictures of the parcel on a weighing scale!I asked them for for proof as well which they did not provide. Also they taken payment without asking me. I sent a complaint to BBC watchdog about this… Read Full Review

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Johnlemeasurer's Comment

Written on: 29/01/2016

Did same to me but with dimensions and I KNOW they are lying because I measured it three times and it was a picture frame that I put on Ebay so I know my measurements are accurate because I asked the buyer to measure it. I used two thicknesses of cardboard wrapping which are less than 1cm wide so adding 4cm to every dimension it comes to what I said. They are 5cms on top of this!! And are taking an extra £17.00 from my bank account!!!

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 30/10/2015 by IanLawrence337 (1 review written)

I ordered a pick up – that cost £314 – today that was due for pick up today (Friday 31st) between 2 & 6pm by Fed Ex. No one turned up. When I contacted “support” I just get told it’s booked in for Monday 2nd November and I won’t be compensated for their mistake. I had emails and it said in my account the parcels would be picked up today. I don’t have any confidence in their service – the live chat person was no use at all. This was the first time I’ve used the service and… Read Full Review

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Parcelhero's Comment

Written on: 02/11/2015

Hi,

I am contacting you from Parcel Hero. We apologise for this mix up and would like to look into your case as a matter of urgency. Due to privacy reasons we cannot request your tracking number on here. Could you please kindly give our customer services a call with your tracking number and they will look into the matter and be able to resolve this for you.

Thank you for your patience.
Kind regards,
Alex

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★☆☆☆☆

“I recieved a quote for a parcel after putting in the...”

Written on: 12/09/2015 by Nasirs205 (1 review written)

I recieved a quote for a parcel after putting in the correct weights and dimensions for £26.82. Parcel booked , collected and delivered with no issues. 10 days later i recieve an emil stating that following an internal audit i needed to pay an extra £40.62 as the volumetric weight of the parcel was more than they had quoted for. If i want to dispute this i can only do it via email and i have to send photos of the original parcel with a tape meusure held next to it , which is of course… Read Full Review

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Dingding1's Comment

Written on: 17/09/2016

More like they do that with every shipment. My lesson learned is to always look up companies on this site (and others) before using, but I was in a rush!!

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★☆☆☆☆

“Appalling and Unreliable”

Written on: 03/09/2015 by nwpatrick (1 review written)

I have used this company nine times over the past 4 months and frequently they fail to deliver and pickup when arranged - despite the fact I paid a premium for next day delivery. When delivery is made the parcel is seldom signed for and twice has been left outside the door to the premises. If you're looking for a reliable fast and secure courier then don't trust Parcel Hero - they are unreliable and couldn't care less about your parcels!… Read Full Review

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★☆☆☆☆

“Incompetent Company. Waste of time. ”

Written on: 29/07/2015 by AlfredPhillips (1 review written)

I booked a £80 parcel pick up between 3-6pm but the UPS courier did not come. I reported this by email and rang Parcelhero the next day (office closed 6pm), only to get an email saying I was out. This is untrue. They have no contact with drivers and do not insist that drivers leave calling cards as evidence. I rebooked for 9am-1pm next day but the driver failed to come again. This company have no control over couriers, make promises they cannot keep and seem to exist just to extract money. You… Read Full Review

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