Stack425's review of Parcel2Go

“Absolutely terrible experience”

★☆☆☆☆

written by Stack425 on 12/07/2017

Absolutely terrible experience. I ordered a 1-3 day courier to take something to Italy for £20. After 2 weeks it still hadn't been delivered and still nobody can tell me why. The person I was sending the package to is no longer at that address so I've asked to have it returned to me and they're making me pay £12 to return it.
I've asked for some kind of refund and they've been really rude even though they can't tell me why they never delivered my package. Do NOT use this company - it's not right to charge you for returning items that they don't deliver. I've read this elsewhere since numerous times.

Value For Money

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Parcel2Go.com's Comment

Written on: 30/10/2017

Hi,

I’m really sorry to hear your parcel was delayed being delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you.

If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact the courier on your behalf to find out the current status of your parcel. You can email me with your P2G number at our website.

Dianne Fisher
Parcel2Go Customer Services

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