A waste of time - go straight to the courier.

Parcel2Go
★☆☆☆☆
1.2
6.0% of users recommend this
  • Value For Money

JimmyP_uk's review of Parcel2Go

“A waste of time - go straight to the courier.”

★☆☆☆☆

written by JimmyP_uk on 28/09/2016

The service is absolutely awful, and merely acts as an obstacle between you and the courier.
Paid a premium to send a parcel 24 hour delivery. A full 24 hours after estimated delivery date there is no sign of the parcel.
Contacted this firm only to be told they need to contact the courier and need to wait up to two days for a response! This is worse than economy delivery, and I have no way of finding out what’s happened.

When I requested an email address to send my complaint to I was told there was not one. Also the chat service took 20 mins to tell me this – due to the the unsurprising number of chats. I wonder why!

Use these to find a price then contact the courier directly.

  • Value For Money

Parcel2Go.com's Response to JimmyP_uk's Review

Written on: 13/10/2016

Hi,

I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you.

If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact [courier name where possible] for you to find out the current status of your parcel. You can email me with your P2G number.

Dianne Fisher
Parcel2Go Customer Services

Reply to this comment
Was this review helpful? 0 0