Parcel Monkey has cost my company hundreds of pounds

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Parcel Monkey www.parcelmonkey.co.uk
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heatherliddle's review of Parcel Monkey www.parcelmonkey.co.uk

“Parcel Monkey has cost my company hundreds of pounds”

★☆☆☆☆

written by heatherliddle on 16/01/2016

It pains me to have to give Parcel Monkey a 1 star rating to enable me to write a review. In reality I would score them 0!

I shipped an order to Ibiza with a retail value of £250.00. The order was dispatched just before Christmas and when the customer contacted us on 6th January to inform us that their goods had still not arrived, a query was immediately logged with parcel monkey. After frustratingly communicating via their virtual message board, we were finally told this week that the parcel was missing and we cannot claim for the missing parcel because we did not notify them within 5 days of the due delivery date. They did however post in the message board a very happy response stating they were pleased to refund the delivery cost of £27.00 and could we reply to let them know whether or not we accept.

Our reply was no, we want to make a formal complaint as we notified them as soon as the customer contacted us from Ibiza when they returned to work after the Christmas break to find their parcel had not been delivered.

Parcel Monkeys reply to the above message was thank you very much for accepting our offer of £27.00, we will process the refund.

I am sure the staff working for parcel monkey must be rolling on the floor laughing at all of us suckers who they screw over on a daily basis.

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