written by on 30/06/2016
I have used myHermes twice before very succesfully but sadly it has now 'lost' a parcel, which is at least 18 inches by 12 inches by 9 inches in dimension, containing 1200 family photos going back as far as the 1920's
Its tracking system stated has made it as far as its Weybridge depot on its return journey to me but has never made it any further.
I am unconvinced that a parcel that size and not inconsiderable weight has got 'lost' but an e-mail to the Chief Executive and a subsequent 'sweep' of the depot has failed to find it.
May have gone to the 'lost sock heaven' but I suspect the person who has misappropriated it is as disappointed with their 'gain' as I am at my loss.
I will not be using my Hermes again!
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