Montway Auto Transport Reviews -

4.8 / 5
97% of users recommend this
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“It was okay”

Written on: 10/07/2017 by 384Halsey (1 review written)

We were on a time crunch. We had booked with another company who was absolutely terrible. We ended up going with Montway pretty close to last minute because of all the good reviews. Our scheduled pick up date came and went with no assigned company. Took almost an extra week before our car was assigned and picked up-- oh and by the way, this would be an extra $150. We didn't have a choice with our schedule and had to pay more in order to get our car picked up, even though it was already 6 days… Read Full Review

Montway's Comment

Written on: 03/08/2017

Montway's Response: Thank you for your review. Unfortunately, we cannot guarantee pickup or delivery dates. We also wanted to take the opportunity to explain that Montway did not raise the price for you. However, the carrier dispatched requested the additional fees as they had priced the available spot on their trailer higher than expected. That being said, it is only an offer. The decision to either accept or reject the proposed offer is made by the customer alone. If the offer in question is rejected by the customer, we will continue to work to assign a carrier for the amount that was agreed upon while the order was being booked, but there is no way of telling when another carrier would have an available on that particular route, as driver availability fluctuates not only day-to-day, but hour-to-hour as well. Rates are dynamic, and fluctuate on a regular basis. Rates are based on the current The Fair Market Value, and change according to a wide array of factors, including but not limited to: Driver availability, time of the year, and the amount of miles that the vehicle is being transported, to name a few. Thanks again for choosing Montway!

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“Good but not great”

Written on: 11/04/2016 by Elle1962 (1 review written)

Booking: Oncall agent booked my car for very descent price, now I was following up every day with Montway and 4 days were passed and car did not get pick up. Then one agent called saying that you'll have to bump the price to have your car picked up as in this cheap price no truck driver would want to pick your car. hence I ended up paying hundred dollar extra to get my car picked. Followup: A big problem as agents can not satisfy your query. They have same set of sentence to say and they only… Read Full Review

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“Good overall but lack of communication overall.”

Written on: 17/03/2016 by belga76 (1 review written)

Was happy of the cost and the timeline. Once I requested a quote, They were calling every day to see if I had made a decision. Even after I told them that I would be the one calling back. Once I gave the deposit, I had to call a few times to find out what was happening. The third party carrier/ Driver was the telling me that he was going to pick up the car on Sunday. Only two days later, i received an email from Montway letting me know that the car was picked up. Overall, Once the pick up was… Read Full Review

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“No worry, no stress, as a good reputable service...”

Written on: 12/02/2016 by qaKelley236 (1 review written)

I shopped for a good price, and hoped I had made a good choice. I am happy to say that the whole experience was wonderful. Delivery as was expected. The driver was courteous. Definitely would recommend this company… Read Full Review

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“74 Nova”

Written on: 17/01/2015 by Emerson136 (1 review written)

I was very pleased with the transport. The scheduling could be improved. I provided two weeks advance notice for the transport and no one from Montway did anything until the day after the first available ship day. Had they started earlier the shipment wouldn't have happened two days later than the available shipment window. The truck driver and the seller went out of their way to accommodate a schedule that was outside the original window. Had Montway started working earlier that wouldn't have… Read Full Review

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“My vehicle was transported from one end of the country...”

Written on: 10/11/2014 by Tianaw318 (1 review written)

My vehicle was transported from one end of the country to the other very quickly which was nice. However, I was given hardly any notice as to when the vehicle would be picked up and when it would be dropped off-which created some confusion and frustration at the time of pick up and the time of drop off. The driver also did not use a GPS navigation system so he wasnt quite sure where he was at the time of pick up-he called and said he was ten minutes away when really it took two hours for him… Read Full Review

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