Montway Auto Transport Reviews - www.montway.com

★★★★★
4.8 / 5
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Montway Auto Transport - www.montway.com

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★★★★★

“Car delivered in Florida 23 hrs after leaving Illinois”

Written on: 03/04/2015 by McKeelq24 (1 review written)

The car was placed in the truck at home in Wilmette Illinois at 12 noon and 47 hrs later I got my car at my new home in Weston, Florida. Very professional service. I got my car in perfect condition… Read Full Review

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★★★★★

“Safe and reliable enclosed shipping”

Written on: 03/04/2015 by Drake225 (1 review written)

This is my third time shipping with Montway and their drivers. I always choose the enclosed shipping option and my cars have always arrived in the same condition as when they were loaded at the pick-up point. The drivers have never had a problem with older cars that have a manual throttle and choke. The drivers also endeavor to plan a mutual pick-up and drop off time and keep me informed of any deviation from the ETA. The drivers have never had a problem with me calling and checking on the… Read Full Review

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★★★★★

“Everything went smoothly”

Written on: 02/04/2015

Car was picked up and deleiver as requested and promised… Read Full Review

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★★★★★

“Great Service and fantastic value.”

Written on: 02/04/2015

Car was picked up on time and delivered a day early. The company communicated with me through the entire process and the delivery driver was a wonderful personality. The paperwork was very detailed in showing scratches and pre-existing damage. In short order, they exceeded my expectations and I would use and recommend them to anyone! … Read Full Review

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★★★★★

“better than expected”

Written on: 02/04/2015 by RubenMahoney (1 review written)

The pickup was the earliest of their estimate date, and the deliver was very fast. The driver communicates very well with me for estimated arrival time. He called me 30 minutes before arrival. He was very professional and patient with all the details… Read Full Review

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★★★★★

“Montway Vehicle Delivery Service”

Written on: 01/04/2015

I have used Montway a handful of times now, and find them incredibly efficient and true to their scheduling/deadlines. I highly recommend them to anyone in need of vehicle transport… Read Full Review

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★★★★★

“Enclosed Auto shipping”

Written on: 31/03/2015 by Thaddeus28 (1 review written)

This was my first time using Montway and Auto 1 Motorsports. I could not ask for any better service. Within one hour after speaking to a dispatcher at Montway my vehicle was scheduled for pick up. Within two hours the car was loaded in the trailer and was on it's way. My car was picked up in Illinois and delivered to Massachusetts two days later. From the dispatcher to the driver you could not ask for a better experience. There were no problems from pick up to delivers. I would highly recommend… Read Full Review

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★★★★★

“Great experience ”

Written on: 31/03/2015 by Caiden374 (1 review written)

Great service! Driver was awesome. Dispatcher was cool… Read Full Review

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★★★★★

“1962 buick invicta”

Written on: 31/03/2015 by Sawyeryu1964 (1 review written)

Auto was picked up quickly and was delivered quickly and no problems… Read Full Review

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★★★★★

“Great service, fast and on time!!!”

Written on: 30/03/2015

The driver was very very friendly. He kept us informed and the cars arrived in good condition. I would highly recommended this service. We shipped a total of 4 cars with this company in the past 30 days. We had the same result every time The answer seems clear!… Read Full Review

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★★★★★

“Awesome transportation ”

Written on: 30/03/2015 by bvLowe1963 (1 review written)

Awesome drive, good condition trucks, cheap… Read Full Review

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★★★★★

“Excellent service and driver”

Written on: 30/03/2015

Driver was really nice and very careful. He checked out the car and was pleasant. Would definitely use again… Read Full Review

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★★☆☆☆

“Promises, Promises - Montway and CAA Disappoint.”

Written on: 29/03/2015 by DFOforHonesty (1 review written)

My call to Montway on February 24 for a quote and details of their services seem to go well. I called back later and negotiated a lower price with the same agent for point to point transport of my vehicle on February 25. I was impressed with their overall service record as indicated on internet sites. I was crystal clear that there was a three day window of time ending on March 9 for the pick up. I advised I would be out of state until the three day window began. I called numerous times to… Read Full Review

Montway's Response to DFOforHonesty's Review

Written on: 03/04/2015

I would first like to say thank you for praising the professionalism of our customer service representatives. We pride ourselves on providing the best possible service to our customers throughout each individual transport.

​When the order was received on February 25th, our agents were very clear in advising the customer that our pick up window is estimated between 1-5 business days from the first available date of pick up. The first available shipping date was listed as March 7th per the customers request. Our dispatchers were able to assign a trucker to the order on March 9th and pick up occurred the same day. Please keep in mind that March 9th was day number 1 of our estimated pick up window which was provided to the customer at the time of booking, and also was day number 3 of the customers preferred 3 day time frame for pick up.

​Our pick up and delivery dates are provided by the trucker that is assigned to the customers order. The trucker can only provide these dates as estimates due to a number of factors that impact the entire transport industry such as: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check ups, police inspections, truck breakdowns, drivers health issues, etc. Thus the provided estimated pick up and delivery dates can vary by a few days.

At the time of assignment, the trucker requested additional pay for coming off of his original route, and also to accommodate the customers requirements in a timely fashion. Any additional trucker pay requests are relayed to customers to allow them the opportunity to evaluate their options when truckers are not willing to take a transport at their given price. The customer was informed that this is 100% optional and at no time is a customer obligated to pay anything additional. It is important to understand any additional trucker pay requests, are exactly just that, whereas we do not collect that money, it goes directly to the trucker for covering his additional expenses for coming off of his original route. A few of the additional expenses truckers inquire by coming off of their routes include, food, fuel, and even lodging. The trucker had originally provided a pick up date of March 9th with delivery dates between March 16th-19th. As I previously mentioned that these dates are provided by the trucker only as estimates due to the numerous factors which could cause delays.

​Montway provides assurances in regards to pick up and delivery dates only as estimates throughout the transport. We at Montway would never deliberately inconvenience our customers, and we very clearly advise our customers of the estimated time frames from the time of booking any specific order. We believe that transparency is key when earning the trust and respect of our customers which is why all of our policies are listed on our website in our terms and conditions which are available at any time. Montway feels as if we were very active and provided a sound sense of urgency throughout the duration of transport by meeting all of the customers requirements and we regret that the customer does not feel the same in this case.

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★★★★★

“fast delivery ahead of schedule”

Written on: 29/03/2015 by airyz250 (1 review written)

1300 mile transport picked up on Friday afternoon and the driver was waiting outside my house Sunday morning when I got up… Read Full Review

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★★★★★

“great”

Written on: 28/03/2015 by dburic (1 review written)

Great to deal with. Great communication… Read Full Review

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★★★★★

“Another great move!”

Written on: 28/03/2015 by IL2TX (1 review written)

This is the third time I've used Montway Auto Transport and they have exceeded expectations each time. They make it easy to quote and place the order and are available throughout the process should you have questions… Read Full Review

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★★★★★

“Great service at Montway!”

Written on: 27/03/2015 by CheyanneYork (1 review written)

I have used other Companies to ship cars, but Montway was by far the best. Best price, best service and great communication. I highly recommend them to everyone!… Read Full Review

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★★★★★

“Professional and Reliable ”

Written on: 26/03/2015 by TateMurray116 (1 review written)

I would used this company again as well as recommend them to friends and family. They are very professional and reliable. 5 star… Read Full Review

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★★★★★

“Class Act from start to finish,the best! ”

Written on: 25/03/2015 by Barrys76 (1 review written)

This is the first time I have had to move a car and was getting really stressed after getting quotes from several other movers. More stressed after talking to them and them trashing all the other competitors and then raising their prices. I came across Montway in my search and it has been the best experience, no trash talking their competitors just telling me what to expect and what the cost would be. They delivered as promised and if I ever have to move a car again I won't even bother with a… Read Full Review

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★★★★★

“Outstanding Job!”

Written on: 24/03/2015 by Clarke45 (1 review written)

I was kept informed every step of the way. Pick up was within the time frame I was given. Delivery was way ahead of what I expected. The car was delivered a couple days after pick up and for much less then what it would have cost to do the job myself. Everyone down to the driver was very professional and courteous… Read Full Review

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