It was okay

Montway Auto Transport - www.montway.com
★★★★★
4.7
96.0% of users recommend this
  • Value For Money

384Halsey's review of Montway Auto Transport - www.montway.com

“It was okay”

★★★☆☆

written by 384Halsey on 10/07/2017

We were on a time crunch. We had booked with another company who was absolutely terrible. We ended up going with Montway pretty close to last minute because of all the good reviews. Our scheduled pick up date came and went with no assigned company. Took almost an extra week before our car was assigned and picked up-- oh and by the way, this would be an extra $150. We didn't have a choice with our schedule and had to pay more in order to get our car picked up, even though it was already 6 days past due. It did get to our destination quickly and in good shape. Pick up and drop off were actually not directly on to or from a truck. It was a little strange giving our car to someone without the truck and getting it the same way but mileage on the car shows it was not driven across the country, it was just odd compared to our past experiences shipping a vehicle.

  • Value For Money

Montway's Comment

Written on: 03/08/2017

Montway's Response: Thank you for your review. Unfortunately, we cannot guarantee pickup or delivery dates. We also wanted to take the opportunity to explain that Montway did not raise the price for you. However, the carrier dispatched requested the additional fees as they had priced the available spot on their trailer higher than expected. That being said, it is only an offer. The decision to either accept or reject the proposed offer is made by the customer alone. If the offer in question is rejected by the customer, we will continue to work to assign a carrier for the amount that was agreed upon while the order was being booked, but there is no way of telling when another carrier would have an available on that particular route, as driver availability fluctuates not only day-to-day, but hour-to-hour as well. Rates are dynamic, and fluctuate on a regular basis. Rates are based on the current The Fair Market Value, and change according to a wide array of factors, including but not limited to: Driver availability, time of the year, and the amount of miles that the vehicle is being transported, to name a few. Thanks again for choosing Montway!

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