Very Good Experience

Montway Auto Transport - www.montway.com
★★★★★
4.7
96.0% of users recommend this
  • Value For Money

kzSherwood357's review of Montway Auto Transport - www.montway.com

“Very Good Experience”

★★★★★

written by kzSherwood357 on 26/04/2015

The choice of auto transport companies is bewildering, and I knew no one who had any experience or recommendations. Even if I had a referral, I am not sure I would have used it because even the weaker companies will give out occasionally good service. Therefore it seems the best way to choose is by reviews, because by and large the public is correct in such situations. I spent one hour online checking this, and chose Montway purely by their reviews. The quality of service over the phone when making the order was top notch. The order taker assured that the price quoted was final, and that there would be no hidden fees when receiving the car. The drivers picking up the car, while quite confused about the directions, were excellent and strongly gave the impression that they actually cared. The same drivers delivered the car, and were thoughtful about calling in advance to to inform, and were flexible regarding delivery time. I had loaded the vehicle with maybe 150 - 200 lbs of stuff in the trunk but did not read the fine print (50 lbs extra weight was the limit). Many other companies allowed 150 lbs extra weight, so I just assumed they did. Instead of being difficult with the person who turned the car over (not me), they just "we'll deal with it". Upon arrival, the driver said "you car was maybe 150 lbs over weight, so it would be nice if you could pay maybe $50 extra for the additional gas needed for that extra weight". I gave him $100 and told him to keep the change. I don't know when I will ship a car again, but there is now only one - Montway.

  • Value For Money

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