Mail & Fly Reviews - www.mailandfly.com

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“misleading service”

Written on: 03/09/2014 by littlefish-coombe (1 review written)

Agree with everyone else. Rubbish. £6 plus postage was what I was promised..... goods worth about £35..... Turns out the £6 didn't include the postage or fee..... so the total ended up at £21.99 to return my goods to me, in the uk!… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 06/08/2014 by Alisa431 (1 review written)

Ridiculous price to post something, then the website doesn't work causing great frustration, no phone number on the slip they give you. I have a precious item sitting at the airport and no way of getting it, even though i am willing to pay the extortionate fee… Read Full Review

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★☆☆☆☆

“They should be arrested”

Written on: 28/07/2014 by PamelaRobinson (1 review written)

At the airport, you're informed the charge will be 5 pounds + shipping. The price goes up by a magnitude of 10 once you're home and log on to their website as instructed. They charged me a ridiculous amount to ship something from Heathrow to London! But to make matters worse - they never shipped it. When I inquired, they said they need a six digit reference number. But the number they gave me from the package is 10 digits. So far, no sign of my package. But they got the part where they charged… Read Full Review

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★☆☆☆☆

“Should be regulated and they should be jailed”

Written on: 22/07/2014 by Bailey140 (1 review written)

As everyone above, I'm confirming the misleading service. More deliberate fraud than misleading. When you are at the airport, their printed price-list says there is a charge of 5 pounds. Once you're home and log on to the website, the charge magically goes up to more than 20 pounds even for something shipped within the UK… Read Full Review

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★☆☆☆☆

“very bad and extreme expensive ”

Written on: 10/07/2014

I bought a small display knife for my son(0.5 cm wide and less then 12 cm long, weigh less then 25g) The told me it cost about 6 pound, around $9. But after I check the price when lending, the price is 70 pound which is more than $100! They must intend to do that, I'd better through it away then give it to them. Too bad there are no zero start I can chose… Read Full Review

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★☆☆☆☆

“Ridiculously expensive!”

Written on: 09/01/2014

My girlfriend accidentally packed a £17.50 bottle of L'Occitane shower oil in hand luggage, which was obviously then confiscated at London Stansted Airport, but we were told we could have it mailed back to us for around £6 if we went to the website to pay for the shipping. What the mailandfly.com flyer does not tell you is that the £6 is just for their service, and does not include the DHL delivery (why can't it be Royal Mail?) and VAT, so the total delivery cost came to £19.50 for… Read Full Review

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Amerrauf's Comment

Written on: 13/03/2014

I agree with you wholeheartedly. A perfume packed by mistake in hand luggage was confiscated at London Heathrow. Was told as usual that is £6 for the delivery. What they didnt tell me was that there is a £10 dangerous goods handling charge and a £11.25 charge of DHL + £6 service charge. I think its a complete rip off. I was only 25ml over the allowed 100ml. Gutted that I have to now pay over £30 to get that perfume back.

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★☆☆☆☆

“ Terrible customer service”

Written on: 05/12/2013 by customertr (1 review written)

the worst thing u`ll experience to deal with this company . no response to email and u`ll lose ur money on calling them . f*&ck British ppl… Read Full Review

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★☆☆☆☆

“Total RIP off”

Written on: 30/11/2013

At no point have i been asked about how much is there and how much is it's weight. They want £36 to send my shampoo home!! Think i'll be leaving that!!… Read Full Review

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★☆☆☆☆

“Mailandfly”

Written on: 21/10/2013

They advertise prices at £6 to mail something but don't tell you that this is just the charge for their service. They then add on top the cost of DHL delivery @ £14 for a small bottle of perfume and then VAT on top of all that - So it costs around £21 to send a small bottle home. Terrible customer service, no response to emails and after being on hold on the phone for 35 minutes the call was disconnected. I would not recommend using this very poor service … Read Full Review

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