Mail & Fly Reviews - www.mailandfly.com

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Latest Reviews

★☆☆☆☆

“Due to flight delay and cancellation at Heathrow I had...”

Written on: 01/07/2016 by DahliaNunez (1 review written)

Due to flight delay and cancellation at Heathrow I had to come back in thru security having purchased some Jo Malone at Duty Free to be told I couldn't take in liquids I was offered the Mail and Fly option what they didn't tell me was it would be £14.00 for DHL charges no option to use any other courier methods in addition to the fee and VAT it cost me £21.99 for an item I had paid £30.40 for and this was through no fault of mine as BA delayed and cancelled flight - don't use this facility… Read Full Review

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★☆☆☆☆

“Outrageous ”

Written on: 18/03/2016 by Myrick474 (1 review written)

I passed through baggage screening for BRITISH AIRWAYS (remember not to use them if possible - based on my review) at LHR. I had no liquids greater than 100ml, no lithium batteries and nothing sharp. So nothing I thought to be worried about. My carry on case was opened and a set of bicycle tools, a very very small socket set and small packet of masonry drills which are blunt were taken off me. I said I would like them sent in aircargo as checked luggage with my case but I was prevented from… Read Full Review

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★☆☆☆☆

“WRANING WARNING WARNING,,, MAILANDFLY is extorting...”

Written on: 22/01/2016 by mackasmacka (1 review written)

WRANING WARNING WARNING,,, MAILANDFLY is extorting money from unsuspecting travellers with their outrageously expensive postage charges. The only option for post in the drop down menus is DHL. My specific example from Heathrow to Kensal Green for a small brass hammer inadvertently left in my sons baggage. Description Price excl VAT VAT Price incl VAT DHL UK 12.33 GBP (20.0 %) 2.47 GBP 14.80 GBP Service fee 5.00 GBP (20.0 %) 1.00 GBP 6.00 GBP Fuel Charges UK 0.99 GBP (20.0 %) 0.20 GBP 1.19… Read Full Review

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★☆☆☆☆

“WHAT AN OBSCENE RIP-OFF”

Written on: 26/10/2015

I forgot to put my expensive shampoo and coconut ice cream topping (8 oz bottle for my coconut crazy son) into my checked bag. At security of course, all the alarms sounded bc of my obvious gross negligence. The agent cheerfully told me not to worry, put my shampoo and topping in a plastic bag, and gave me a little "mail and fly" coded sticker. For £6 and a small charge they could mail it to me. How wonderful, I mistakenly thought! As soon as I arrived home I went online to arrange delivery of… Read Full Review

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★☆☆☆☆

“TOTAL RIP-OFF”

Written on: 15/10/2015 by tdMcNally5 (1 review written)

Thi is a total rip-off. Shipping 60 pounds?! Are you kidding me, I ship with Royal Mail to other countries for 9 pounds WITH track & trace with insurance! How dare they to ask 60 pounds. This shouldn't even be legal to rip-off costumers like that. Well, keep my stuff and shove it up in your ass… Read Full Review

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★☆☆☆☆

“DAYLIGHT ROBBERY I'd say!”

Written on: 05/09/2015 by DotDotCam (1 review written)

First time (and LAST) I've ever thought to use this totally rip-off 'service' as din't know of its existence. Like all previous legitimate complaints, my litre bottle of Cointreau had a timed, French receipt in its World Duty Free bag but was stolen - only word for it! - as I'm told it was 'wrongly bagged'????? what that mean? I showed Boarding Passes to 2 different handlers confirming I was just off a French flight but NO....NOT GOOD ENOUGH. IS THIS JUST THEIR EARLY CHRISTMAS SHOPPING AT… Read Full Review

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★☆☆☆☆

“Total rip off. How is this legal?”

Written on: 23/07/2015 by andstillrickyvilla (1 review written)

I bought two small bottles of maple syrup in Boston departures which they didn't bag, their mistake. When I arrived in Heathrow they were pulled by security for the 'liquid' reason and taken from me. The nice lady in security said all I could do was 'mailandfly' and I thought 'well if it costs me another tenner, I'll have learned my lesson'. Cost of maple syrup $30 Cost to retrieve them with mailandfly ~£40 What a joke I hope they choke on them… Read Full Review

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★☆☆☆☆

“Under 1 Lb UK to USA Mail & Fly, MORE Than a Checked Bag! ”

Written on: 23/05/2015 by njbortz (1 review written)

My mother in law who lived in England passed away last month. We had stuff we wanted to bring back. My husband decided to carry on our smaller roller bag and check a duffle bag. I had packed the stuff already and forgot about a set of antique silver plated fish knives in a box. The security guy was great, he even double checked that the pointed part might be short enough, but no luck. As they were a family heirloom he suggested Mail & Fly. When I got home and checked the price it was going to… Read Full Review

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★☆☆☆☆

“Rip Off. Terrible Terrible”

Written on: 20/04/2015 by Kempst203 (1 review written)

Asking delivery charges of £40 for a bottle of perfume within UK. Perfume categorised as dangerous goods. Charging £10 extra for dangerous goods. Not giving enough information on charges at the airport. The receipt issued at airport states service charges of £6 only but start loading costs if you want to get it delivered. It is breach of customer's rights. Do not allow collection in person. This company is making big money by selling collected goods. Airport authority must look into working… Read Full Review

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★☆☆☆☆

“Outrageously taking advantage - should be investigated”

Written on: 26/03/2015

On a recent transit through London Heathrow, I had flown from the US with a small socket set in my hand luggage, which had flown several thousand miles with no issue. Upon transiting LHR for an internal flight to Manchester, LHR security confiscated the socket set on the basis that hand tools cannot be carried. Quite why they thought a small technical socket set represented a security threat is quite beyond me, but that is a different matter. Though they should probably make more effort to both… Read Full Review

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★☆☆☆☆

“Scandalous costs to send items blocked by airport...”

Written on: 23/02/2015 by FloEgal (1 review written)

While waiting for a Ryan Air flight to London Standsted I had bought at Ciampino Airport a present for an old Italian gentleman (a wine set). Upon return to Rome the item was blocked by security because in the closed confection there was a corkscrew. I just checked online to have the item mailed to me. The minimum cost is 38,90 GBP and there is no difference between DHL and road. I do not understand. Of course this is a big joke and nobody follows up… Read Full Review

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★☆☆☆☆

“Disgusted.... Rip Off!!”

Written on: 20/11/2014

Disgusted with this terrible service!!!!!!!!!!!! I had a snow globe taken in stansted airport at security even though there was no chance the contents were over 100mls. I was told that I would be charged £6 for this service to post the item home which although not ideal appeared reasonable as this was a Christmas gift and agreed mainly due to the incriminating stare of airport security. The actual cost then turned out to be over £42 when I logged on to their site, over £5 of which is… Read Full Review

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Erkal's Comment

Written on: 09/12/2014

Absolutely, this service is absolutely disgraceful and another reason to screw people over when they are most vulnerable!

I was told it would also cost 6 pounds to send back but had to pay an extra 16 pounds to mail it to and address in LONDON from LONDON, plus a 2 pound 'Fuel charge' whatever that means, it is delivered by a shipping company not driven to my house by the security people! The whole ordeal totalled to 23 pounds including VAT which is what the item had cost me.

If there is money to be made, be sure that they WILL find something to take away from you at the security check, travelling without harassment is a right not something we have to pay for!!!

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★☆☆☆☆

“Rip off company”

Written on: 01/11/2014 by tpd640 (1 review written)

Forgot a bottle of wine in my carry on luggage. Paid for the bottle only 2.50 euros, mail and fly company wanted more than 120.00 dollars to return it to USA. Ridiculous prices, enjoy the wine I can get about 10 bottles here for the amount charged. We put companies like this one out of business here in the USA. Bad image for a beautiful country like England. Shame on you mail and fly!… Read Full Review

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★☆☆☆☆

“Rip off and unscrupulous sdratsab ! ”

Written on: 28/10/2014 by Piper305 (1 review written)

What do they do with my item? ( maple syrup bought at duty free) after trying to reclaim it they apply a postage fee of £16.00 from Heathrow uk delivery.....why does the establishment use security as a tool to rip people off. mucs the lot of you!… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 16/10/2014 by Bairns (1 review written)

Chanel body lotion taken off me at Bristol airport. Money taken from my account on 15th September. Still waiting on goods to delivered. Would not recommend this service to anyone… Read Full Review

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★☆☆☆☆

“They shouldn't be allowed the "*Required" 1 star on...”

Written on: 09/10/2014 by ZZXX (1 review written)

They shouldn't be allowed the "*Required" 1 star on this website. £40 to get my spray back… Read Full Review

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★☆☆☆☆

“Shame on this company.”

Written on: 30/09/2014 by InTears (1 review written)

The price to have even the tiniest item (in my case a necklace weighing a few ounces) is so high that it almost guarantees they will keep the item confiscated at TSA...and probably sell it on ebay. After the insult of having my pendant confiscated, (because it had a pointy end..about as dangerous as a pencil), then the INJURY of being charged 73 British pounds for it's return. Shame on you Mail and Fly. Shame, shame on you… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 21/09/2014 by Stepking (1 review written)

Brought back a toy for my grandson from America this was took of me said it could not go on as hand luggage no problem taking this on the plane from Los Angeles airport asked them why said disney planes toy dangerous and would have to be sent by this company mailandfly the postage charge is absolutely ridiculous maybe they wanted to keep it to play with why is there nothing done about this it is disgraceful… Read Full Review

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★☆☆☆☆

“misleading service”

Written on: 03/09/2014 by littlefish-coombe (1 review written)

Agree with everyone else. Rubbish. £6 plus postage was what I was promised..... goods worth about £35..... Turns out the £6 didn't include the postage or fee..... so the total ended up at £21.99 to return my goods to me, in the uk!… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 06/08/2014 by Alisa431 (1 review written)

Ridiculous price to post something, then the website doesn't work causing great frustration, no phone number on the slip they give you. I have a precious item sitting at the airport and no way of getting it, even though i am willing to pay the extortionate fee… Read Full Review

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