Mail & Fly Reviews - www.mailandfly.com

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Latest Reviews

★☆☆☆☆

“Disgusted.... Rip Off!!”

Written on: 20/11/2014

Disgusted with this terrible service!!!!!!!!!!!! I had a snow globe taken in stansted airport at security even though there was no chance the contents were over 100mls. I was told that I would be charged £6 for this service to post the item home which although not ideal appeared reasonable as this was a Christmas gift and agreed mainly due to the incriminating stare of airport security. The actual cost then turned out to be over £42 when I logged on to their site, over £5 of which is… Read Full Review

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Erkal's Comment

Written on: 09/12/2014

Absolutely, this service is absolutely disgraceful and another reason to screw people over when they are most vulnerable!

I was told it would also cost 6 pounds to send back but had to pay an extra 16 pounds to mail it to and address in LONDON from LONDON, plus a 2 pound 'Fuel charge' whatever that means, it is delivered by a shipping company not driven to my house by the security people! The whole ordeal totalled to 23 pounds including VAT which is what the item had cost me.

If there is money to be made, be sure that they WILL find something to take away from you at the security check, travelling without harassment is a right not something we have to pay for!!!

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★☆☆☆☆

“Rip off company”

Written on: 01/11/2014 by tpd640 (1 review written)

Forgot a bottle of wine in my carry on luggage. Paid for the bottle only 2.50 euros, mail and fly company wanted more than 120.00 dollars to return it to USA. Ridiculous prices, enjoy the wine I can get about 10 bottles here for the amount charged. We put companies like this one out of business here in the USA. Bad image for a beautiful country like England. Shame on you mail and fly!… Read Full Review

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★☆☆☆☆

“Rip off and unscrupulous sdratsab ! ”

Written on: 28/10/2014 by Piper305 (1 review written)

What do they do with my item? ( maple syrup bought at duty free) after trying to reclaim it they apply a postage fee of £16.00 from Heathrow uk delivery.....why does the establishment use security as a tool to rip people off. mucs the lot of you!… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 16/10/2014 by Bairns (1 review written)

Chanel body lotion taken off me at Bristol airport. Money taken from my account on 15th September. Still waiting on goods to delivered. Would not recommend this service to anyone… Read Full Review

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★☆☆☆☆

“They shouldn't be allowed the "*Required" 1 star on...”

Written on: 09/10/2014 by ZZXX (1 review written)

They shouldn't be allowed the "*Required" 1 star on this website. £40 to get my spray back… Read Full Review

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★☆☆☆☆

“Shame on this company.”

Written on: 30/09/2014 by InTears (1 review written)

The price to have even the tiniest item (in my case a necklace weighing a few ounces) is so high that it almost guarantees they will keep the item confiscated at TSA...and probably sell it on ebay. After the insult of having my pendant confiscated, (because it had a pointy end..about as dangerous as a pencil), then the INJURY of being charged 73 British pounds for it's return. Shame on you Mail and Fly. Shame, shame on you… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 21/09/2014 by Stepking (1 review written)

Brought back a toy for my grandson from America this was took of me said it could not go on as hand luggage no problem taking this on the plane from Los Angeles airport asked them why said disney planes toy dangerous and would have to be sent by this company mailandfly the postage charge is absolutely ridiculous maybe they wanted to keep it to play with why is there nothing done about this it is disgraceful… Read Full Review

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★☆☆☆☆

“misleading service”

Written on: 03/09/2014 by littlefish-coombe (1 review written)

Agree with everyone else. Rubbish. £6 plus postage was what I was promised..... goods worth about £35..... Turns out the £6 didn't include the postage or fee..... so the total ended up at £21.99 to return my goods to me, in the uk!… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 06/08/2014 by Alisa431 (1 review written)

Ridiculous price to post something, then the website doesn't work causing great frustration, no phone number on the slip they give you. I have a precious item sitting at the airport and no way of getting it, even though i am willing to pay the extortionate fee… Read Full Review

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★☆☆☆☆

“They should be arrested”

Written on: 28/07/2014 by PamelaRobinson (1 review written)

At the airport, you're informed the charge will be 5 pounds + shipping. The price goes up by a magnitude of 10 once you're home and log on to their website as instructed. They charged me a ridiculous amount to ship something from Heathrow to London! But to make matters worse - they never shipped it. When I inquired, they said they need a six digit reference number. But the number they gave me from the package is 10 digits. So far, no sign of my package. But they got the part where they charged… Read Full Review

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★☆☆☆☆

“Should be regulated and they should be jailed”

Written on: 22/07/2014 by Bailey140 (1 review written)

As everyone above, I'm confirming the misleading service. More deliberate fraud than misleading. When you are at the airport, their printed price-list says there is a charge of 5 pounds. Once you're home and log on to the website, the charge magically goes up to more than 20 pounds even for something shipped within the UK… Read Full Review

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★☆☆☆☆

“very bad and extreme expensive ”

Written on: 10/07/2014

I bought a small display knife for my son(0.5 cm wide and less then 12 cm long, weigh less then 25g) The told me it cost about 6 pound, around $9. But after I check the price when lending, the price is 70 pound which is more than $100! They must intend to do that, I'd better through it away then give it to them. Too bad there are no zero start I can chose… Read Full Review

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★☆☆☆☆

“Ridiculously expensive!”

Written on: 09/01/2014

My girlfriend accidentally packed a £17.50 bottle of L'Occitane shower oil in hand luggage, which was obviously then confiscated at London Stansted Airport, but we were told we could have it mailed back to us for around £6 if we went to the website to pay for the shipping. What the mailandfly.com flyer does not tell you is that the £6 is just for their service, and does not include the DHL delivery (why can't it be Royal Mail?) and VAT, so the total delivery cost came to £19.50 for… Read Full Review

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Amerrauf's Comment

Written on: 13/03/2014

I agree with you wholeheartedly. A perfume packed by mistake in hand luggage was confiscated at London Heathrow. Was told as usual that is £6 for the delivery. What they didnt tell me was that there is a £10 dangerous goods handling charge and a £11.25 charge of DHL + £6 service charge. I think its a complete rip off. I was only 25ml over the allowed 100ml. Gutted that I have to now pay over £30 to get that perfume back.

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★☆☆☆☆

“ Terrible customer service”

Written on: 05/12/2013 by customertr (1 review written)

the worst thing u`ll experience to deal with this company . no response to email and u`ll lose ur money on calling them . f*&ck British ppl… Read Full Review

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★☆☆☆☆

“Total RIP off”

Written on: 30/11/2013

At no point have i been asked about how much is there and how much is it's weight. They want £36 to send my shampoo home!! Think i'll be leaving that!!… Read Full Review

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★☆☆☆☆

“Mailandfly”

Written on: 21/10/2013

They advertise prices at £6 to mail something but don't tell you that this is just the charge for their service. They then add on top the cost of DHL delivery @ £14 for a small bottle of perfume and then VAT on top of all that - So it costs around £21 to send a small bottle home. Terrible customer service, no response to emails and after being on hold on the phone for 35 minutes the call was disconnected. I would not recommend using this very poor service … Read Full Review

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