Ipost Parcels Reviews - www.ipostparcels.com

★★★★☆
4.2 / 5
82% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Used to be great but recently gone awful”

Written on: 10/07/2014 by gfBennett407 (1 review written)

Used to use them all the time and not a lot of problems (great prices as well). Within last 2 months they have become unreliable, loosing parcels, delivery being 2-3 days on all parcels we sent on a next day service and sometimes just holding parcels for no apparent reason for weeks without attempting delivery. Their email support is terrible. If you ring the UKMail telephone number to report a problem (they are the same company) you get fobbed off back to their email support with claims… Read Full Review

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★☆☆☆☆

“Dont waste you time ”

Written on: 09/07/2014 by Webstergx394 (1 review written)

I have selected a very important parcel to be delivered through I parcel and paid extra for a afternoon slot. they didn't come out during that time I was advised after I contacted them and advised me there was a 24 hour delay yet again nothing no collecting you can not phone the company only via email and they still have yet to collect my item avoid this company at all cost… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 08/07/2014 by Carroll351 (1 review written)

These USED to be great, but now they have gone downhill. They have "lost" a very expensive item of mine and are not answering emails or moving this case on any further to pay me the money even though it was insured, Its taken a twitter campaign to even get a generic response from them. Avoid at all costs, this comapany will lose you business… Read Full Review

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★☆☆☆☆

“lying cheating excuse of a company”

Written on: 07/07/2014 by BridgerKirkpatrick (1 review written)

Next day delivery, I drove 50mile round trip to Tunbridge Wells depot. Did customer recieve part next day, nope still at depot. Next day, tracking said delivery tried and failed, customer went berserk and rang regional office and asked for decription of property were he lived, guess what, driver couldn't remember. After numerous threats of legal action parcel delivered. When I asked for compensation, I realised I had been charged twice for same delivery and never got compensation, took a week… Read Full Review

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★☆☆☆☆

“LOST 48 x 12 inch parcel cant contact them via email,...”

Written on: 07/07/2014 by Shaun1968 (1 review written)

LOST 48 x 12 inch parcel cant contact them via email, telephone have even tried writing. now out of pocket by £85.00… Read Full Review

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★★★★☆

“Great Service”

Written on: 07/07/2014 by MelvinLevesque (1 review written)

Have used ipost a number of times now and have found them to deliver an excellent service. They have always carried out their collection and deliveries within their agreed time frames… Read Full Review

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★★★★☆

“Much better than I was expecting having read some reviews”

Written on: 06/07/2014 by DeeVee (2 reviews written)

On Sunday 29th June, I booked for the shipment of a 5.5kg parcel to go from the North West of England to the West Coast of America,California to be exact. I stayed in ALL day on Monday 30th June from 08:00 - 18:00 waiting for it to be picked up but, alas, nobody called. I had extreme difficulty in finding a number to call but eventually I did and was told that a van had broken down, now there must be a fleet of vans available and covering my area, so a fairly lame excuse in my opinion but was… Read Full Review

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★☆☆☆☆

“Parcel still not collected”

Written on: 05/07/2014 by AngeloBragg324 (1 review written)

Paid for next day collection which was a monday as it was Sat when I placed the order , Parcel not collected found it impossible to phone them and had to use the online contact form. They replied 2 days later saying they had not not given instructions to driver to collect due to a technical error they would collect another day instead . DO NOT USE THIS COMPANY You can not contact them if you wish to speak to them and the online contact form takes them 2 days to reply … Read Full Review

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★☆☆☆☆

“Bureacratic & ineffiecient”

Written on: 04/07/2014 by etTierney91 (1 review written)

I tried three times to fill in the form for sending a parcel. Each time it refused to move on to Stage 2, for payment. So I went to the local depot fairly near my home. It took half an hour for them to fill in the form, but then they sent me home again with the parcel to answer an email they had sent me. But the link was not recognised. In frustration, in spite of the extra cost I sent it by the post office… Read Full Review

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★☆☆☆☆

“Completely unreliable”

Written on: 03/07/2014 by HoustonSanders114 (1 review written)

I chose collection and delivery from door to door. They are absolutely unflexible regarding delivery time, it is not possible to choose delivery on a specified date afternoon. Collection supposed to be on a specified date any time a day, no one showed up. Tried to call the company asking about the collection, but it is not possible, need to contact them in writing and they reply within 3 hours. They replied that they will pick it up next day evening. No one showed up again, not a surprise… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 03/07/2014 by CortezBrown376 (1 review written)

This used to be a good service, we sent dozens of parcels with ipost and were happy. The last few months their service has rapidly declined. We are now left with bad feedback and eBay cases against us due to parcels missing or not being delivered for over a week! They lie about attempted deliveries, faulty scanners, etc… Read Full Review

Business1983's Comment

Written on: 09/07/2014

i fully agree, my parcel has also gone missing, now im trying to claim compensation, they've stooped replying to my emails, wot to do now?

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★★☆☆☆

“moody, creepy driver”

Written on: 03/07/2014 by 239McDonough (1 review written)

I said hi to him, he just tried to stare me out he then totally ignored me and started trying to talk to my young son. I said cheers to him and he just walked off. It left me feeling annoyed and a bit worried. I'll be sleeping with one eye open for a while… Read Full Review

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★☆☆☆☆

“Reviews are right, please do not use this company”

Written on: 02/07/2014 by Nortons (1 review written)

I arranged for a package to be collected on the 29th April for delivery to France. It is now the 2nd July, the package hasn't been delivered, I've been advised it has been returned to their depot in England and I need to pay to get it returned to me. I can't get hold of anyone to discuss this problem so I keep completing their 'contact me' forms online which are acknowledged but still nothing is being done about returning my package. It is so frustrating not being able to speak to a person to… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 01/07/2014 by Sudbury1981 (1 review written)

If I could I would give minus stars! I booked a collection before 12 and a delivery next day before 12. It was collected at 2:30pm and delivery was reschedule to the next day because they "missed the delivery slot" aparently. When I complained I was told it wasn't their fault and when I said well actually it is they got all shirty and told me basically they wouldn't do anything and what was I going to do. So collected late and not even delivered! USELESS! I asked for a refund but not surprised… Read Full Review

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★☆☆☆☆

“Useless company do not touch”

Written on: 27/06/2014 by mishomishev (1 review written)

Do no even consider,they will not turn up, there is no one to call, email are supposed to be answered within 3 hours, but don not dream about it. So generaly STAY AWAY FROM THIS COMPANY if you want your parcel delivered… Read Full Review

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★☆☆☆☆

“WARNING DO NOT USE ! ”

Written on: 27/06/2014 by walkermichael (1 review written)

WE STARTED USING THESE SOME MONTHS BACK AND WAS TO BE A GREAT SERVICE AT FIRST, BUT AS TIME WENT ON THEY STARTED NOT COLLECTING THE PARCELS THEN LYING TO US ABOUT WHY PARCELS WAS NOT COLLECTED ETC , WE HAVE EVEN HAD PARCELS LOST , WE HAVE HAD THEM TURN UP 3 DAYS LATE TO COLLECT FROM US AFTER WAITING IN ALL DAY , AND OUR CUSTOMERS GOING MAD AS THEY NEED THERE PARCELS , THEN RECENTLY SPENT 45 POUND ODD AND WAS SUPPOSE TO GET A REFUND AND RECEIVED 3.89 REFUND THEN WHEN WE QUESTIONED THE AMOUNT… Read Full Review

Wynthorpe's Response to walkermichael's Review

Written on: 08/07/2014

Im currently out of pocket by £200 due to these idiots.

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★☆☆☆☆

“Such a bad service”

Written on: 23/06/2014 by Djstoney2000 (1 review written)

Paid for delivery for a parcel to Brazil and took the parcel directly to the depot (London Docklands). Waited for 10 minutes at the depot before some guy came to the desk to meet me. Without speaking much to me he signed some paperwork at took my parcel. The expected delivery date came (as per the tracking website) and the parcel was still "at the delivery location" (Very Cryptic) so sent and web message as they have no phone number. Several days passed still no answer so sent another… Read Full Review

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★☆☆☆☆

“One Start is one star too many”

Written on: 22/06/2014

I thought I would save my self £1.75 by using ipost parcels to send a parcel abroad and I wish I had stayed with my normal reliable carrier. I have been waiting 3 days for a collection, I have requested a refund and sent 3 emails to the company. I would call but there is no contact number? I have wasted so much time trying to get hold of someone. I have yet to receive a response. If you read the reviews of the last 6 weeks you will see that they are seriously going down hill. Do not do what… Read Full Review

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★☆☆☆☆

“Beware - they WILL 'worm' out of paying compensation”

Written on: 21/06/2014 by Harveyjw281 (1 review written)

I used to use ipostparcels weekly for my business deliveries and spent a small fortune over several months with them without a problem. Yes I'd had 2 parcels 'delayed' and couriers occasionally turned up to collect at different times to those requested but these were minor niggles. The problems came when an item I posted, with a value of £100, arrived with the recipient damaged, despite being very carefully wrapped in bubble wrap and being marked ALL OVER as Fragile. Firstly the customer… Read Full Review

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★☆☆☆☆

“DONT USE THEM FOR INTERNATION”

Written on: 20/06/2014 by Tennantzb1983 (1 review written)

I HAVE USED THEM ONCE TO SEND A PARCEL OVERSEAS. SEND THE PARCEL ON 4TH JUNE. ACCORDING TO THE COMPANY SHOULD BE DELIVERED ON 12TH. TODAY IS 20TH AND NO SIGN OF DELIVERY..THE ONLY WAY TO CANTACT THEM IS VIA EMAIL..I HAVE SENT LIKE 20 EMAIL. NOT EVEN A SINGLE REPLY. I HAVE RANG SEVERAL NUMBERS BUT THEY ARE SAYING THEY DONT KNOW. I DONT KNOW HOW THE HELL THIS COMPANY IS OPERATING.. I HAD INSURANCE ON MY PARCEL HOPEFULLY I CAN CLAIM THAT IF ITS POSSIBLE BECAUSE THE WAY THINGS LOOK DOSENT SEEM… Read Full Review

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