Ipost Parcels Reviews - www.ipostparcels.com

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Spiteful driver”

Written on: 28/04/2016 by RishiMassey (1 review written)

Was delivering to us today - I asked if one box could go in the house and the rest in our stock room - no, couldn't wait. The boxes were still on the van so i never even got to see how they were packed i.e. could I just identify the one box i wanted to repack from the others. Ok, i appreciate that couriers are in a rush but this had taken 10 seconds. So I said he could dump them all in the stock room. The distance from the house door to the stock room is 25 paces and his van was parked mid… Read Full Review

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★☆☆☆☆

“Terrible service iPostParcels”

Written on: 25/04/2016 by bobibly (1 review written)

I sent a bicycle that I sold on eBay with this iPost Parcels. When it arrived at the buyer he contacted me to tell me that the courier had damaged the parcel. I had taken out the extra insurance so I wasn't too worried because that should have covered the parcel for £1000. After several attempts to contact customer services I managed to put in a claim. I was contacted by a claims handler who told me that he did not accept that it was packaged properly and they would not pay me any… Read Full Review

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★☆☆☆☆

“Disposed of my parcel dreadful company”

Written on: 22/04/2016 by geo41ge0 (1 review written)

Dreadful Dreadful Dreadful Emailed me to say they had attempted delivery and did not get a response from customer, provided their email address and as well as phone number! despite a reply from myself trying to sort it out they ignored me then accused me of not replying so DISPOSED of the parcel. IPOSTPARCELS ARE NOT EVEN CONTACTABLE BY PHONE! SILLY AUTOMATED SERVICE! would not use ever again 0/5* … Read Full Review

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★☆☆☆☆

“Lost parcel - Can't contact ipost”

Written on: 22/04/2016 by StacyMurdock1966 (1 review written)

I sent a parcel through UK Mail to Switzerland. I had an email to say it had been delivered, it had not. After contacting UK Mail they said it had been returned to sender, but not to me, but "Go Outdoors" in Stoke-on-Trent. They said to contact ipost to make a claim. I have now tried at least 6 times to contact ipost through their website but no reply from them!! Can't find a telephone number for ipost, seems to be linked to UK Mail, but UK Mail cannot give me a number for them. Wonder if it is… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 21/04/2016 by Fallonny348 (1 review written)

Three days now and they havent turned up. Will not be using this rubbish company again, i should of stuck to the companies i use regularly. No contact from them apart from a text to tell me time of collection. Avoid them, dont go through waiting in for 3 days… Read Full Review

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★★★★★

“Australia is just around the corner with ipost parcels!”

Written on: 16/04/2016 by Ellenb165 (1 review written)

The following has happened several times, not just a flukey once. Ipostparcels rep collected our parcel for Sydney Australia lunch time Thursday. When I got out of bed on the following Tuesday there was an e-mail message to say it had already been delivered and opened. Given the journey this end,to the depot, then on to the airport,wait for an appropriate flight,then 20 hours plus in the air, get through Australian customs,and final delivery to the addressee--How did ipostparcels do… Read Full Review

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★☆☆☆☆

“where are the goods?”

Written on: 15/04/2016 by Tatiana415 (1 review written)

international services aren't tracked. I shipped about 20 parcels, I had rarely had one that didn't have problems. Last one? dropped off last week, it should arrive tomorrow to the US, according to their 2-3 day service, yet it hasn't even left the depot and nobody knows where it is. They are cheap, and there is a reason behind it, if you are wondering what it is, try it!… Read Full Review

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★★★★★

“Brill , messed up labels n invoices staff at delivery...”

Written on: 12/04/2016

Brill , messed up labels n invoices staff at delivery depot couldn't of been more helpful. Shipped off and arrived at destination (Spain)2days earlier than predicted on tracker . Would definitely use again n recommend to others. Streamline service and very patient staff… Read Full Review

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★☆☆☆☆

“Absolutely terrible service”

Written on: 12/04/2016 by Cristalp296 (1 review written)

Absolutely terrible service!!! I have paid for my parcel to be stolen, have repeatedly tried to contact the company via many different methods to either be ignored or lied to. 2 months ago I should have recorded my parcel, but instead it's been ''lost' and they don't try and do anything about it. I also paid extra for insurance, but it's shows that means nothing as well! I can safely say absolutely nothing about this company has impressed me in the slightest!! … Read Full Review

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★☆☆☆☆

“AWFUL. DO NOT USE”

Written on: 11/04/2016 by Emmridge (1 review written)

I posted a parcel through ebay and was told it would be signed for on delivery. However, even though I recieved an email saying it was signed for, my buyer contacted me complaining of a parcel left out in the rain for days, not signed for and the box completely waterlogged. Contacted ipost parcels to claim for the damage they caused to my parcel and despite emailing them several times to see about the outcome I have had no replies. Absolute liars and useless. don't use unless you want damaged… Read Full Review

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★★★★★

“next day delivery of two parcels collect and deliver”

Written on: 10/04/2016 by Aspen315 (1 review written)

excellent service and helpful live chat service.Parcel was collected and delivered next day on time,although tracking indicated a delay for some reason eventhough this was not the case… Read Full Review

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★☆☆☆☆

“They used to be good, but avoid like the plague now!”

Written on: 04/04/2016 by LyndaD1 (1 review written)

WE have used ipost parcels for about 3 years now, sending a couple of parcels a month and until late 2015 never had a problem and would always have recommended them. However, something has changed and they are now just THE worst courier/delivery service we deal with! So far in 2016 (today is 4 April) we have tried to send five parcels and not one has been collected on time! Every time we book we are given a collection time and still they don't collect. Today we were given a collection time… Read Full Review

Lyndad1's Response to LyndaD1's Review

Written on: 05/04/2016

Update on 5/4 - they still haven't collected the parcel on the second day. We were given a time slot of 9.31-10.31pm and they contacted us at 9.45pm to say the driver had "run out of time" - with 45 minutes still to go? Surely it's good business to prioritise the collection of the ones that have been messed up from the day before? Obviously not!

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Lyndad1's Response to LyndaD1's Review

Written on: 05/04/2016

Update on 5/4 - they still haven't collected the parcel on the second day. We were given a time slot of 9.31-10.31pm and they contacted us at 9.45pm to say the driver had "run out of time" - with 45 minutes still to go? Surely it's good business to prioritise the collection of the ones that have been messed up from the day before? Obviously not!

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★☆☆☆☆

“Lost Parcel”

Written on: 03/04/2016 by Melany1 (1 review written)

I would never recommend this company or use them again. Last August I sent a parcel via them, a box which you would have thought, as it measured 80cm x 40cm could not be lost too easily. The parcel went to Lanzarote and was requested be returned by me after the postal office in lanzarote did not receive the 50 euros from the recipient for its delivery as she could not afford it. I transferred the money to her via Western Union, which was for import and customs tax. However, even though she… Read Full Review

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★★★★★

“Excellent service ”

Written on: 23/03/2016 by Arpybrummie (1 review written)

After a problem with labeling of a parcel I got in touch with the company via Facebook, superb response to my problem,was dealt with in a professional and efficient manner all through the process from start to finish...Have read some negative feedback so was apprehensive but need not have worried as had a most helpful and successful outcome to my problem,many thanks to all who dealt with my problem,you are all a credit to your company.Regards… Read Full Review

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★☆☆☆☆

“Cheap? Yes. Reliable? No!”

Written on: 21/03/2016 by Dohertygr1989 (1 review written)

Ipost parcels, aka UK Mail but with a different name and a cute mascot 'Parcel Pete' appear to be just as bad regardless of which company name you choose to deal with. Having had bad experience with UK Mail a few years ago with getting stuff delivered where they allegedly couldn't find the delivery address despite giving my phone number and detailed instructions I thought I'd give them a go for a next day delivery parcel collection on Friday. The price seemed reasonable and I even got a txt… Read Full Review

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★☆☆☆☆

“Ipost very poor”

Written on: 17/03/2016 by Jordan405 (1 review written)

I used ipost three times as their depot was 1/2 mile away. Each time I sent by next day delivery. Only 1 parcel arrived on time. The others took at least 5 days. I took my last parcel to the depot and was assured it would be sent that day. The following day it wasn't on their system, so I went to the office, was told it had been sent, then saw that it was still sitting on an office desk, being used as a paperweight for some of their documents. I had 10% refunds for the delays (69p each time)… Read Full Review

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★★★★★

“IPost Parcels are the best and most reliable company”

Written on: 10/03/2016 by TrilogicUkLtd (1 review written)

This is the first time I have dealt with IPost Parcels and they collected my parcel on time when they said they would. It is easy to book a collection/delivery and the customer Services always reply when you send a query. I deal with a different carrier at the moment but I have now changed to IParcel as the price is a lot cheaper and the service is more reliable… Read Full Review

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★★★★★

“Great service/cost”

Written on: 28/02/2016 by IslaPutnam67 (1 review written)

First time I have used this parcel service but would highly recommend them due to cost, communication and quick delivery. I will certainly used them again Thank you… Read Full Review

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★☆☆☆☆

“Parcel "taken". You decide what I mean by that.”

Written on: 26/02/2016 by libbysmart (1 review written)

This will be one of the many reviews that dont hit the page. Parcel send for my Daughters 21st Birthday. Never arrived. No one is available to talk to, the emails are random nothings.I have been so upset the last 2 weeks as my Daughters special Birthday is tomorrow and still no parcel and no one knows where it is!???Dreadful, dishonest Company. I have had at least 15 emails go back and forth over the last 2 weeks. I also I have now filed for compensation to which they have not answered. Am… Read Full Review

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★☆☆☆☆

“Will Never Use This Carrier Again”

Written on: 22/02/2016 by SidneyFreeman499 (1 review written)

They deserve one star, only because they did eventually deliver my parcel. I used ipostparcels to send a package on a next working day basis to a UK Nottingham address. They eventually delivered it a full seven days after it should have been delivered. Their on-line tracking was completely wrong and they gave some excuse about the delay being caused by a depot closure. Be aware that you cannot contact ipostparcels directly, instead you speak to UKMail, who have some relationship with… Read Full Review

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