Ipost Parcels Reviews - www.ipostparcels.com

★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“Superb Service would definitely recommend ”

Written on: 24/07/2015 by PeteEW (1 review written)

I recently sent a parcel to Portugal on a 5 day delivery. After 8 days the parcel still hadn't arrived and there was nothing in the online tracking information, I contacted the customer service team at Ipostparcels to ask if they could track the parcel for me. They located the parcel and let me know when it was delivered safely and without asking as a goodwill gesture for the delay they refunded my cost to send the parcel. Now sometimes things do go wrong and it wasn't straightforward with… Read Full Review

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★★★★★

“Perfect”

Written on: 23/07/2015 by lordjeff (1 review written)

Great value, keeps you informed of progress and times are spot on. There's nothing I can say I don't like, as I said..Perfect… Read Full Review

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★☆☆☆☆

“Never showed! ”

Written on: 22/07/2015 by Floresrj178 (1 review written)

Arranged a collection yesterday, waited 8am-6pm in on a hot day with a two year old. No show. No contact number so I then Facebook them, send a contact form and tweet them. I say that I would like it delivered tomorrow and a time slot given. The next morning I've still heard nothing, it's gone lunch and still no reply so I go off and enjoy the day! At 4:15pm I get tweeted 'we'll come and collect it today', I get home at 5, no docket or sign any courier has been. They've then replied to my… Read Full Review

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★☆☆☆☆

“Forged signiture”

Written on: 22/07/2015 by comedypilot (2 reviews written)

Item was £400 Amp for a theatre, Our venue was closed so driver threw item down 20ft drop onto concrete, Our CCTV pick it up landing on floor at 8.53am. We arrived at 9.50am to see it laying outside our entrance, called Ipost to complain and looked at the tracking, it said it hadn't been delivered yet and not signed for as not delivered, they refused to accept I had the item and called back at 12.10pm to say item was delivered at 11.50am and signed for by FRED. Odd as no one here called FRED… Read Full Review

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★★★★★

“A BUSINESS YOU CAN DEPEND ON - FANTASTIC SERVICE”

Written on: 19/07/2015 by 416Sanchez (1 review written)

I HAVE ONLY BEEN USING IPOST PARCELS FOR AROUND 2 MONTHS SENDING AROUND A COUPLE OF DOZEN PARCELS, BUT SHOULD HAVE SWITCHED MONTHS AGO. THE SERVICE IS SUPERB AND CANNOT FAULT IT. THE COLLECTION IS ALWAYS ON TIME, THE MAN WHO HAS COLLECTED MINE IS SO HELPFUL AND POLITE - AND NOTHING IS TOO MUCH TROUBLE. A 5 STAR SERVICE ALL ROUND… Read Full Review

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★★★★★

“Used Ipost twice now to post parcels to Japan and both...”

Written on: 17/07/2015 by Russ64 (1 review written)

Used Ipost twice now to post parcels to Japan and both times have been successful. The website is easy to use and Ipost staff are very quick to reply to any query on Facebook. Excellent service compared to others that I have used previously. Both parcels have been delivered in perfect condition and a day before the estimated date of delivery. I will definitely use Ipost again.... My only request would be that DHL tracking numbers be given to customers automatically if posting outside the… Read Full Review

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★★★★☆

“Quicker, cheaper and more reliable than Parcelforce”

Written on: 17/07/2015

I've used this company several times. They give a really reliable service for a very reasonable price. For instance, I sent a parcel to the Manchester area by Parcelforce which cost £12.80. The next week I sent an identical parcel (same size and weight) to the same address via ipostparcels cost, £6.97 AND not only did they collect it from my home it was delivered the next day whereas the Parcelforce delivery took three days!… Read Full Review

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★☆☆☆☆

“Totally frustrating”

Written on: 16/07/2015

We have sent a lot of parcels for delivery with Ipost and today things have worked out OK. The last batch was 7 parcels that we paid for on 13th July for a 14th july collection. We are a 9.30AM to 5.30PM weekday business. These have not been collected and it is 16th July. They are getting some other company to collect the deliver parcels and then come to collect these at 6.22-7.22PM when there is no one at the office. One cannot speak to them and I spent 30 minutes each today and yesterday… Read Full Review

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★☆☆☆☆

“rubbish rubbish”

Written on: 10/07/2015 by jojo63 (1 review written)

the parcel was supposed to be 3-4 express to mexico but once they picked it up and I checked it went to 10 days delivey so I tried to cancel the delivey. this company managed to lose my parcel for two weeks then found my parcel and sent it to Mexico when I had cancelled wanting it to go to mexico, then they returned it to the Uk then took another two weeks to get it from the Mailing office back to Basildon, six weeks of stress and worry I had, they weren't bothered.... sent a letter two… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 10/07/2015 by giraffeandhobbit (1 review written)

They let us insure 264 pounds of wine, and lost it. It wasn't broken, or damaged, they lost it and are now hiding behind their non-compensation items disclaimer to avoid paying out, despite letting us insure it for extended liability. Non compensation should relate to damage, or loss through damage. They lost it 8 hours after I dropped it to the depot, so my understanding is it's alright to steal or lose your goods as long as they can hide behind non-compensation items lists. They should… Read Full Review

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★☆☆☆☆

“VERY BAD SERVICE”

Written on: 09/07/2015 by NEIL1968 (1 review written)

I WAS WAITING THREE DAYS FOR A COLLECTION AND DID NOT TURN UP, SAYING EVERY DAY VAN DRIVER RUNNING LATE, I PUT NUMEROUS COMPLAINTS TO THIS COMPANY AND I GOT A REPLY OF STATING THAT I HAD REFUSED COLLECTION ON THE THIRD DAY WHICH IS TOTALLY UNTRUE.I AM IN THE PROCESS OF GETTING ADVICE ABOUT THIS SHAMBOLIC COMPANY. PLEASE TAKE MY ADVICE AND DO NOT USE THERE SERVICES THEY ARE TOTALLY UNRELIABLE… Read Full Review

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★☆☆☆☆

“COULDN'T DELIVER A JOKE”

Written on: 02/07/2015

They are a joke. Complete amateur hour. It actually saddens me i had to leave this bunch of clowns 1 star. I sent some birthday gifts to my girlfriend in london, paid extra for a before 12pm delivery, extra for a signature and extra for insurance. They attempted delivery at 3pm, when she was then in work, knowing she was away on holiday with me that night i had no choice but to either A) leave with neighbour or B) leave in safe place the following day. I chose A, leave with neighbour. Their… Read Full Review

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★☆☆☆☆

“Wish there was a minus star”

Written on: 30/06/2015 by Zaniyahr256 (1 review written)

Do you know that if you don't add onto your order - signature required ** which by the way also costs more** - they will leave a parcel in a wheelie bin and not leave a card to tell the recipient where it is? Guess what? No contact number on their website, no response to various completed 'contact us' forms, they delete all your comments off their facebook page and only respond when you try to make a claim. Diabolical service, zero customer care. I know courier companies are notoriously bad but… Read Full Review

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★★★★★

“Great speedy service to New Zealand”

Written on: 29/06/2015 by AdrianRose2 (1 review written)

After dropping off my parcel at the Derby branch for a parcel to family in NZ, I saw bad reviews and was obviously worried. I can not recommend this service too highly, the staff were polite and speedy in the depot. The tracking system kept me up to date as to where the parcel was. The 9kg parcel arrived 8 days later, all intact. Don't listen to the bad reviews, - its only when you have bad service that you complain, I am more than happy to recommend these 100%, will definitely use again… Read Full Review

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★☆☆☆☆

“Terrible service!”

Written on: 24/06/2015 by tamsyng (1 review written)

This is the first time I have used Ipost Parcels and will certainly be the last. I arranged a collection for a parcel to be sent quite urgently to the USA. I received a text this morning to say that my parcel would be collected between 16.11 & 17.11 so I planned my day accordingly and went out. I have just arrived home at 12.10 to find a missed collection card. There is no way to contact IPost Parcels by phone so now I'm left waiting to find out when they can collect next. This is now making my… Read Full Review

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★☆☆☆☆

“Don't use them. Dreadful service.”

Written on: 09/06/2015 by micrushen (1 review written)

Dreadful customer service and aftercare. One package containing two items sent to the US - arrived damaged, one item missing. Contacted via website, they asked for photos. No way to send via website - eventually contacted via facebook page - sent photos - no reply. One package sent to France on May 13th. Not delivered. No reply via web contact form. Contacted via FB page - they told me they had found it and would deliver immediately. As of 10th June STILL not delivered, one unhappy customer… Read Full Review

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★☆☆☆☆

“Terrible delivery never ever use this service again !!”

Written on: 06/06/2015 by 37Kerr (1 review written)

I will give -5 star if available!! I order parcel delivery service on 13/05/15. I have received a text message on 14/5/15 morning and scheduled to be collected afternoon. I was waiting for a whole day but no one turn up and no message or phone call regarding this delay matter. At the end , the parcel was collected on 15/5/15 and late for couple hours without any explanation. The worst thing is parcel has not been delivered for more than 3 weeks without any notification!! I have paid the… Read Full Review

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★☆☆☆☆

“Anything but 24hr sevice”

Written on: 05/06/2015 by Tristanlord (1 review written)

Booked a 24hr delivery on Sunday - collection arranged for Tuesday, that didn't happen. Collection on Wednesday, the day it should have been delivered. It is now Friday lunchtime and I may be getting a delivery this afternoon. Breach of contract! Refund anyone? No contact phone, which should ring alarm bells, and very tardy response to email enquiries. DO NOT USE!!… Read Full Review

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★☆☆☆☆

“Let down on three occasions”

Written on: 03/06/2015

I have used IPost Parcels three times in the last week. 1st parcel not collected at all (having difficulty getting refund). 2nd parcel collected too late to make the next day service (although I was not told this until three days later by UK mail when it had not arrived with customer. 3rd parcel, I paid £2.00 extra for a collection between 8am and 1pm and this was not collected until 4pm. I have made a complaint through email (cannot speak to anyone at IPost parcels) for all three… Read Full Review

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★★★★☆

“6 months of good service”

Written on: 29/05/2015 by Jason1966 (1 review written)

I've been using iPost Parcels for about 6 months now and they have proven very reliable. I send between 3 and 10 parcels a week through them, mostly to the USA and only ever had two issues over that time. The first was a parcel delayed due to the ice storms in the USA in January 2015 which grounded many flights. The second was a late delivery due to an error at their depot. They refunded me the cost of the delivery before I could ask. The driver who collects from me is super friendly, and on… Read Full Review

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