absolutely terrible service, unprofessional, rude & irresp

Interparcel www.interparcel.com
★★★★☆
4.1
80.0% of users recommend this
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russellbentley's review of Interparcel www.interparcel.com

“absolutely terrible service, unprofessional, rude and...”

★☆☆☆☆

written by russellbentley on 20/11/2014

I booked the 'Drop-off' service after purchasing something on ebay. The Interparcel website showed quite clearly that the seller could drop off at nearby Coventry branch of Parcelforce (who were subcontracted by Interparcel). The seller duly went along only to find out that Parcelforce no longer operate there, he was rightly furious at the wasted journey. When I went directly to the Parcelforce website there was, indeed, no mention of a Coventry branch.

I phoned Interparcel to complain, they were completely unaware the branch had shut and made no offer to compensate for the error. When I asked to speak to the supervisor I was cut off twice, maybe a coincidence, or maybe to deter me.

The supervisor was resolute that they were not to blame, I said maybe I should take this up with Parcelforce but was advised that they would not compensate me either, as they had not dealt with me directly. When I asked who was responsible I was told it was just an IT issue, the company Interparcel seemed completely incapable of understanding what an unprofessional and incompetent service they had provided.

I am now left with a seller who is considering relisting the purchase on ebay rather than dealing with another drop-off branch of Interparcel who have shown themselves to be completely untrustworthy.

I may therefore lose the item completely due entirely to Interparcel.

AVOID AT ALL COSTS!

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